We arrived at the Crowne Plaza Panwa Bay after spending 8 wonderful nights at the Holiday inn Phi Phi. Being a platinum member I used priority points for half the stay and paid for the rest. From day one this was a disaster.
Two days before arriving I arranged via email to be collected by the hotel driver from the ferry at Rassada Pier. All was confirmed and the price agreed. However after paying for an upgrade on the ferry so we could be first off and into our "waiting" transport we were then left sitting on the Pier for an hour and a half as I tried to sort things out with the hotel at international call rate!. We eventually booked a local taxi to the hotel and the first greeting we got was sign this - the bill for the hotel car that didn't turn up.
I tried to complain but the staff did not speak good english so I was left with what would be the standard answer for the rest of our stay "sorry".
It is clear that this hotel lacks management or staff training. Without doubt the staff are friendly and helpful where they can be, but they lack guidence in areas.
The room was clean when we arrived but went down hill after that. The shower did not work so we used the bath tub. This was never cleaned during all our stay the balcony and bedroom floor was also never cleaned. The reponse you get when you complain is 'sorry" and the feeling that you are being a problem so in the end we decided just to put up and see the rest of our stay out.
The head chef is the only management you see he is friendly and wanders around talking to the guests explaining what special events are coming up.
The sea is dirty and if you wander up the "beach" 20 metres past the resort you will see what you could be swimming in.
All in all after spending over 700 nights in the last five years staying in various hotels with the intercontinental hotel group this is the worst one. (this is the first time I have wrote a review on any hotel).
- Official Description (provided by the hotel):
- Escape to the tranquil setting of the stunning Phuket Panwa Beachfront Resort. Located just 10 minutes from charming Phuket Town, our brand new 5 star resort is set in the secluded Makham Bay, with its own private beach and spectacular views of the Andaman sea.Explore our unique heritage where Sino-Portuguese design meets modern comforts. Revel in our array of stunning guest rooms complemented by thoughtful touches and premier bedding. Our suites are spacious and opulent, all with bay views and most with direct access to a semi private pool. With 2 swimming pools, a fitness centre, kids club, Pawan Panwa Spa, tour desk and a Recreation Manager, filling up a day with activities is little issue. The hotel is catered with a pool bar, an all day dining restaurant, Mosaic, a cafe, lobby lounge and an Italian beachfront restaurant, Patio. Naturally room service is available for 24 hours. Wi-fi is complimentary for all guests throughout the hotel. ... more less
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- Also Known As:
- Crowne Plaza Phuket Panwa Beach Cape Panwa