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“Nice hotel but the sea was not clean”

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Crowne Plaza Phuket Panwa Beach
Ranked #6 of 13 Hotels in Cape Panwa
Certificate of Excellence
Reviewed January 28, 2013

The hotel is very nice, common areas have a beautiful view of the bay.
Wooden furniture and all decorations were luxury and high level.
Wonderful bar and restaurants, especially the italian one in front of the sea. We had excellent lobsters as well as meat and fish and spaghetti. Excellent breakfast too!
Rooms are confortable and spacious. Confortable beds, nice bath equipment. Free wifi.
Our room was quite far away from the pool and restaurant area, I would recommend to ask them a room in a near position.
Pool area is ok, but the beach and the sea were not so clean (we found also garbage..).

  • Stayed: January 2013, traveled with friends
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2  Thank pa_sapm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DenisMartin_HKT, Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded October 31, 2015

Dear pa_sapm,

Thank you for your review.

The management

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459 - 465 of 782 reviews

Reviewed January 28, 2013

Had the opportunity to stay for 3 days at this nice property with a good private beach and view from the beach side rooms. What surprised me that during the power failure they did not have back up power for the rooms only the other areas very supported. The location is not advised if you wanna enjoy the night life of Phuket as this property is an hour drive from there and as Phuket does not have a good transport system you have to be at the mercy of the tuk tuk and private taxis.

Room Tip: If you wanna go and relax in Phuket on the sea front opt for this place and if you wanna enjoy the n...
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  • Stayed: January 2013, traveled on business
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1  Thank TRICOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DenisMartin_HKT, Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded October 31, 2015

Dear TRICOM,

Thank you for your review and valuable comments.

sincerely,

The Management

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Reviewed January 22, 2013

if you wanna relax in Phuket, this is the perfect spot!

The beach itself is not the highlight (most of the time little water and often rather dark) but along the beach there is only this wonderful hotels and 2 tiny restaurants/massage places.

The Pool is wonderful and the setting of the gardens along the beachfront is nice.

Rooms: Very modern and spacious! Best beds so far in Thailand!

Breakfast: GREAT GREAT GREAT!

Service: Friendly all over!

Attention: Food Options are limited and the restaurant charges too much for dine dining!

  • Stayed: January 2013, traveled with friends
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1  Thank jenskroeger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DenisMartin_HKT, Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded October 31, 2015

Dear jenskroeger,

thank you for taking the time reviewing your stay with us here in Phuket.

Your comments are extremely valuable for us.

We are looking forward to welcome you very soon.

sincerely,

The Management

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Reviewed January 19, 2013

We were attracted by this newly opened hotel with nice sea view from the hotel web-site. But after we arrived, we found quite disappointed with the beach is not suitable for swimming though there were some people did go down the water during our stay. The water was not clear & the sands were very rough! Then we realized that the water on this side could only suitable for other kind of water activities like kayaking. So we learnt from this experience.

We stayed in the room on 3/F facing the (outdoor) Lobby Lounge which was no privacy at all, got to closed the curtain all the time. So we paid extra to spend another 2 nights in the Facing Ocean room with peaceful sea view & huge balcony! We like this room very much & also the free Wifi is convenience for us.

The Thai buffet dinner we had on Dec 8 was delicious & the Chef was nice too! We met the waiter (Nuts) in Mosaic Restaurant who was so kind to introduce the places for sight seeing nearby. Ms Pui from Front Office was very nice & helpful with sweet smile whenever we saw her. But housekeeping staff need more training & they seemed not understanding with no wording or expressionless when we asked for something.

The complimentary mugs were a bit stained & we did ask for new one but there we no action taken at all!

Anyway the facilities in this hotel are still new, if not care about swimming in the sea, it is OK for staying in the hotel for few days to unwind. Gotta get taxi to go out each time cause the shuttle bus time table really confusing & not convenience.

Room Tip: Room 2418 is good.
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  • Stayed: December 2012, traveled as a couple
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1  Thank Wai Kit L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DenisMartin_HKT, Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded October 31, 2015

Dear Wai Kit L,

thank you for your review.

Sincerely,

The Management

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Reviewed January 17, 2013

If you're looking for a very simple resort with a good pool, a beach, and good value, then this is an excellent resort. Very worth the money for what it is, but don't expect any bells and whistles as if you would stay at a Ritz Carlton resort (such as fountains everywhere, people to greet you with lei's at the door, excellent service). You will get what you pay for with the Crowne Plaza Panwa, which is spacious rooms, perfectly fine service which was in fact very friendly and helpful, and a nice, modern, open lobby/room/resort set up as a whole. It's a great place to stay if you are looking to save a bit of money on the hotel room to instead spend elsewhere such as on day excursions (as we did).

Beware though- the tide in this bay is very strange and recedes completely everyday. So from about 12 noon until 7pm the entire sea is gone! The tide recedes all the way back to outside the bay so there is no afternoon swimming or kayaking in the ocean. Wish we had known that before hand!

Short trip to Phuket City which is always good for meals, but a bit farther away from Patong- about 45min to 1 hr.

Room Tip: Grand Sea Room is very spacious- even for 4 people.
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  • Stayed: January 2013, traveled with family
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1  Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DenisMartin_HKT, Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded October 31, 2015

Dear Steven S,

thank you for your review and valuable comments.

Sincerely,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

We stayed at this new hotel for a beach part of our holiday in Thailand. The hotel has a good location in a quiet area with superb sea views from most rooms. The rooms are very well appointed but lack some basic refinements. The shower cubicals should have had the option of a fixed head shower combined with the moveable head for the ladies. The cleaning staff were the best in the hotel. The service in the restaurants and on the beach was appauling. There are inadequate numbers of sunbeds. When taking breakfast we had invariably to wait for a table. The breakfast however was superb, well done Chefs.

In my view this hotel needs more front of house and waiting staff.

We were at the hotel over New Year, the cost of the 'New Year' evening celebration was exhorbitant, needless to say we headed into the beach resort.

Overall this hotel should be superb but in my view its Senior manager is not up to running this hotel.

  • Stayed: December 2012, traveled with friends
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1  Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded January 30, 2013

Dear Dave T,

Thank you for your stay with us and leaving feedback of our hotel. It is pleasing to know that you found our location to be at par with your expectations and our room accommodations convenient for your needs. I certainly apologize for the inconveniences you experienced with the amenities lacking in the room and inconsistency in the service in the restaurant. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades.

Again, thank you for staying with us and taking the time to give feedback.

Regards,

Pam G.
Case Manager
IHGCare

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Reviewed January 17, 2013

We stayed at Crowne Plaza last Nov 2012 with friends, we got the room under employee rate care of my bf, if you want a private resort stay here. . The staffs are friendly and very accommodating. The stay experience is 5/5!

More power IHG Hotels!

God bless!. . =)

  • Stayed: November 2012, traveled with friends
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Thank Chriszy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DenisMartin_HKT, Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded October 30, 2015

Dear Chriszy B,

Thank you for sharing your comments on your experience with us.

We are glad to read that you have had a very good time with us and we are looking forward to welcome you back soon to Phuket.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Phuket Panwa Beach

Address: 8/88 Moo 7, Sakdidech Road | Vichit Sub-District, Muang Phuket District, Cape Panwa, Phuket 83000, Thailand (Formerly Phuket Panwa Beachfront Resort)
Phone Number:
Location: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Cape Panwa
#5 Spa Hotel in Cape Panwa
#5 Family Hotel in Cape Panwa
#5 On the Beach Hotel in Cape Panwa
#6 Romantic Hotel in Cape Panwa
#6 Luxury Hotel in Cape Panwa
Price Range: $107 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Phuket Panwa Beach 5*
Number of rooms: 226
Official Description (provided by the hotel):
A hideaway in Phuket, yet just a stone’s throw from Phuket Town and a short drive to Patong, Crowne Plaza Phuket Panwa Beach is exclusively set in Makham Bay. This beautiful Phuket resort draws design inspiration from the rich heritage of the area with its marbled floors, rich woods and flowing water throughout the public areas and guest rooms, offset by contemporary art, light and space. The resort boasts two beachfront pools serviced by bars and restaurants. A third beachfront pool is semi-private for those who choose to stay in our Panwa Duplex Lagoon, some of the finest Phuket accommodations. Our lobby bar is elevated over Makham Bay to take full advantage of the wooded headlands, jagged cliffs and nearby islands. Suites feature baths by the bay window and all guest rooms have a separate bath from shower. All rooms have private, furnished balconies and free Wi-Fi connectivity that is easy to access throughout the resort. Our chefs are masters of traditional Royal Thai cuisine. We also have an Italian Patio set on the beach to take advantage of the Phuket weather and romantic twilight. Our activities manager can organise everything from evening beach campfires, kayaking trips to nearby islands or cooking classes. A tour desk is available so you can explore the island and surrounding waters. We also feature a signature spa for the ultimate in relaxation, Panwa spa. A supervised kids club, gym and cafe complete this fine beach resort. ... more   less 
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Also Known As:
Crowne Plaza Phuket Panwa Beach Cape Panwa

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