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Pullman Phuket Panwa Beach Resort
Ranked #5 of 13 Hotels in Cape Panwa
Certificate of Excellence
Reviewed July 9, 2013

We stayed in two adjoining Seaview Deluxe Rooms on 4/F of Block 4 for 5 nights in July.

Room: The room is clean and the sea view is wonderful. With a large LCD TV and DVD player which is very useful for family with kids on rainy days. However, the speed of wifi needs improvement.

Staff: The hotel staff are polite and friendly and we did not encounter any communication problems during our stay. The lady at the kids club is very kind and nice.

Food: We only had dinner at the Aqua restaurant for twice and for daily breakfast. For breakfast, the bread and fruit are fresh and delicious. Wide variety of food but not so grand as other 5 star-hotel we stayed before in Thailand. For dinner, except the seafood Hokkien noodles which is not so good, others like salmon steak, pasta and pizza are yummy.

Facilities: The gym room is excellent for work out and there are 3 swimming pools in the hotel. The beach area is clean. We took a tuk tuk for 300B to Central Festival and it is not far away.The aquarium and other restaurants is just 10 minutes walk.

Overall, the hotel is a good choice for family with kids. If you are party animals, please stay in Patong area.

Room Tip: 4/F is the best
  • Stayed: July 2013, traveled with family
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Thank AnnaPhoebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPhuket, Executive Assistant Manager at Pullman Phuket Panwa Beach Resort, responded to this reviewResponded July 30, 2013

Warm Greetings from Sunny Phuket!!

We would like to sincerely thank you for your kind words of appreciation. Happy guests such as yourselves are our true ambassadors.

I have also passed on your invaluable constructive feedback to the respective Department Heads to ensure service excellence.

We look forward to welcoming you back and exceeding your expectations again.

Thank you,
Warm Regards

Sophia Sumitran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 27, 2013

My wife and I stayed for 10 nights in mid June 2013. We stayed in a junior sea view suite with stunning views and good privacy, it was as we expected going by the photos on the internet. Check in was easy and our room was ready on arrival at 2pm.The breakfast was good but dont think it was up to 5 star standard for variety of food, as only had grilled tomatoes 1 day out of the 10.If you want some were relaxing and quiet to stay then this is the place.I would give it 5 star rating but got food poisoning on my third day there with diarrhea and vomiting,there is a 7/11 and pharmacy over the road from the hotel so I got medication from the pharmacy.No real joy when complaining to the duty manager. I think what caused it was the 2 cocktails I had the night before.We have been to Thailand heaps of times before and know not to drink the tap water and just use bottled water for cleaning teeth etc which the hotel supplies to your room.We are club Carlson members which meant we were entitled to 5% discount on food at the hotel but not alcohol,which I thought was a bit of an insult as the food is way over priced to what you would normally pay in Thailand.When we got back to New Zealand,while going over my accounts I didn't even get the discount anyway.It is a mixed review I think they should have handled my food poisoning better as I couldn't eat anything for 2 days but accompanied my wife for breakfast and I just had half a cup of tea to keep my fluids up.On the plus side the staff are very friendly, excellent facilities,lovely pool areas,would still consider going back next year as an option, it is just a pity about the hick up and they should have better discounts on their pricing as the restaurants were mostly deserted. We ate there 4 times and the rest of the time we ate out, there are to restaurants over the road from the resort and a short 10 minute walk to Cape Panwa village there a number of other restaurants were we had good food for good prices it was good value.Got to check out the aquarium while staying there it is only 100tb and you see some beautiful tropical fish of all types.We love having massages at the spa but at the resort it was to expensive for us and they could have promoted it better as we had 7 massages at the previous place we stayed at on this holiday. The very morning we were checking out we walked past the spa after breakfast and 2 ladies out side were offering free massage today, we were there 10 nights why could they not have left information in our room with these special offers. Surely they don't just do this once in 11 days?

Room Tip: Would recommend junior suite we had no problems with the room
  • Stayed: June 2013, traveled as a couple
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5  Thank Lantistwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPhuket, Executive Assistant Manager at Pullman Phuket Panwa Beach Resort, responded to this reviewResponded July 7, 2013

Dear Guest,

Warm Greetings from Sunny Phuket!!

Thank you very much for taking the time to share your invaluable feedback with us.

We are truly disappointed to know that some aspects of your stay fell below your expectations.

Please allow me to address some of your concerns:
Rest assured that all our cocktails are very hygienically mixed.
I assure you that we are very competitively priced compared to other five star hotels in Panwa Beach, however our pricing cannot be compared to the "shacks and stand alone restaurants" due to the high quality and quantity of food and beverages offered in our outlets.
The Spa Teaser massages are offered at Aqua every morning only when the Spa therapists are not fully booked.
Regarding your query for the Club Carson discounts, I have been informed by our Front Office Manager that he has reverted personally to you with a satisfactory explanation.

I can only truly apologize for our staffs poor attitude in handling your food poisoning issue and I have personally ensured that re-training has been implemented for the staff who handled your issue.

Once again thank you for your review and we hope to make up for your unfortunate experience by exceeding your expectations on your next visit.

Warm Regards
Sophia Sumitran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

My husband and I stayed at the Radisson on Panwa Beach at the start of June 2013 for three nights. We had organized a transfer with the hotel from the airport which was the perfect start to our holiday. We were upgraded when we arrived and we found the room was lovely and clean. The beachside pool is absolutely stunning (one of the best we've seen) and we loved spending time there. The beach isn't very impressive but it was clean and private so we didn't mind. The breakfast selection is great and we were impressed with the gym. The hotel is very close to the road but we didn't hear traffic noise from our room. We walked across to some of the local restaurants for dinner and massages - highly recommend that if you want to save some money. Staff were friendly and always eager to help. There wasn't much to do during the day but this may have just been because it was low-season. We would be more than happy to stay here again for a few nights.

  • Stayed: June 2013, traveled as a couple
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3  Thank Mia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPhuket, Executive Assistant Manager at Pullman Phuket Panwa Beach Resort, responded to this reviewResponded July 1, 2013

Warm Greetings from Sunny Phuket!!

We would like to sincerely thank you for your kind words of appreciation. Happy guests such as yourselves are our true ambassadors.

I have passed on your kind comments to the team, we look forward to welcoming you back and exceeding your expectations again.

Thank you,
Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

Stayed here 4nights in a sea view room it was very spacious with good size balcony with its own daybed. Had buffet breakfast each morning which had a great choice of a lot of different foods, when they ask if you want coffee you can ask for a cuppa chino and they will make you one. The pools are to die for we went mid June and resort was very quite no worries getting lounge sometimes only people in pool, staff very friendly and polite. If quite is what you want this area is for you, not a lot out on the street to eat and if you want you can walk around to kantary bay takes bout 10min stroll very nice if need supplies maybe get driver to stop at big c on way

Room Tip: Rooms with numbers 62## or 63## are good and close to facilities
  • Stayed: June 2013, traveled as a couple
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Thank Shane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPhuket, Executive Assistant Manager at Pullman Phuket Panwa Beach Resort, responded to this reviewResponded July 1, 2013

Warm Greetings from Sunny Phuket!!

We would like to sincerely thank you for your kind words of appreciation. Happy guests such as yourselves are our true ambassadors.

I have passed on your kind comments to the team, we look forward to welcoming you back and exceeding your expectations again.

Thank you,
Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013 via mobile

The hotel is exactly as it looks in the pictures.
Beautiful grounds, beach & pool.

On arrival it was lovely to be upgraded to a pool villa suite.

The people are lovely however language was a bit of a barrier when things went wrong such as the free shuttle bus forgetting to pick us up where we stood for 30 minutes in the rain hoping he was just stuck in traffic. They compensated us for the price of the taxi we eventually took but no other gesture as apology. They did admit it was their mistake.

On arrival our room had a lovely swan towel design with happy anniversary on the bed.

On the downside, some days housecleaning didn't turn up at all and we had to ring in the evening for them to come. Also the main nuisance was the villa in front of ours' pool pump which made sitting on our balcony feel like we were in a refrigerator constantly with the noise. We complained many times however it was only when I physically took the duty manager down in person to show them it was finally switched off. Of course the people being lovely were very apologetic however after 9 days of complaining and nothing being done or some sort of compensation was surprising. In other 5* resorts in Thailand I've visited there was a turn down night service where either little chocolates were left or flowers put around the bed, no such thing here. This may be little details however it is the little special details which would of made it a 5*.

This is a quiet part of Thailand and in off season when we were here was lovely as the beach only had a few people on it & you could walk in the sea quite far out with the water only up to your calves & see little fish.

Although there are good bits I probably wouldn't come back as don't feel it was a 5* and usually the Thai's do 5* which is dreamworld, this wasn't.

  • Stayed: June 2013
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1  Thank Danielle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPhuket, Executive Assistant Manager at Pullman Phuket Panwa Beach Resort, responded to this reviewResponded July 1, 2013

Warm Greetings from Sunny Phuket!!

Thank you very much for taking the time to share your invaluable feedback with us.

We are truly disappointed to know that some aspects of your stay fell below your expectations especially the shuttle service which is out sourced and the other being housekeeping.

I have passed on your constructive feedback to the respective department heads to ensure service excellence.

Once again thank you for your review and we look forward to welcoming you back to Radisson Blu Plaza Phuket Panwa beach.

Thank you

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

Very good resort! Recently stayed for 5 nights. The hotel was very clean and the rooms very good. The staff were always very helpful and helped make the stay amazing. Beautiful pool and good amenities, everything you need for a relaxing holiday. Food was excellent and the hotel had daily activities and a free shuttle to town.

Room Tip: Quiet location but very relaxing.
  • Stayed: June 2013, traveled as a couple
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2  Thank Tracey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPhuket, Executive Assistant Manager at Pullman Phuket Panwa Beach Resort, responded to this reviewResponded June 30, 2013

Warm Greetings from Sunny Phuket!!

We would like to sincerely thank you for your kind words of appreciation. Happy guests such as yourselves are our true ambassadors.

I have passed on your kind comments to the team, we look forward to welcoming you back and exceeding your expectations again.

Thank you,
Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

It was indeed the best resort I have ever visited. Excellent Staff. Apple at Front Desk was great.
I would like to thank Mr.Bjorn the General Manager for the upgrade to the sea facing villa.We thoroghly enjoyed each and every moment we had spent at this resort. The Super Breakfast served was great. I would like to mention the name of Charlie the chauffeur who was all along with us from the time of arrival till dropping us to the Airport . Though my children troubled him a lot but he was candid and polite

  • Stayed: May 2013, traveled with family
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Thank AyonBhattacharya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPhuket, Executive Assistant Manager at Pullman Phuket Panwa Beach Resort, responded to this reviewResponded June 30, 2013

Warm Greetings from Sunny Phuket!!

We would like to sincerely thank you for your kind words of appreciation. Happy guests such as yourselves are our true ambassadors.

I have passed on your kind comments to the team, we look forward to welcoming you back and exceeding your expectations again.

Thank you,
Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Phuket Panwa Beach Resort

Address: 44/5 Moo 8, Sakdidesh Road | Vichit, Cape Panwa, Phuket 83000, Thailand (Formerly Radisson Blu Plaza Resort Phuket Panwa Beach)
Phone Number:
Location: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Business Hotel in Cape Panwa
#4 On the Beach Hotel in Cape Panwa
#4 Spa Hotel in Cape Panwa
#5 Luxury Hotel in Cape Panwa
#5 Romantic Hotel in Cape Panwa
#6 Family Hotel in Cape Panwa
Price Range: $98 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Phuket Panwa Beach Resort 5*
Number of rooms: 211
Official Description (provided by the hotel):
The resort features 211 guest accommodations in contemporary Thai decor including spacious pool villas, three free-form swimming pools, a children’s pool with waterslide, a well-being spa, fitness center, complimentary non-motorized water sports, and free wireless access throughout the resort. ... more   less 
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Also Known As:
Radisson Blu Plaza Resort Phuket Panwa Beach Hotel Cape Panwa
Pullman Phuket Panwa Beach Resort Cape Panwa

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