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“Lovely setting but expensive food- for what it is”

Loch Insh Watersports
Ranked #2 of 4 things to do in Kincraig
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Open all year offering a wide variety of watersports onsite in the summer and skiing in the winter at nearby Cairngorm Mountain. Lessons many also be taken on our dry ski slope, onsite. Other activities such as archery, mountain biking and local walks are available all year round as are the children's activity play parks. The Boathouse Restaurant onsite is the perfect base to compliment activities, whether you are looking for a warm and cosy environment to have a cup of tea and spectate or requiring a warm, hearty, home-cooked meal to warm up after an activity.
Useful Information: Wheelchair access, Activities for older children, Lockers / storage, Bathroom facilities, Food available for purchase, Activities for young children
Reviewed August 2, 2013

My teenage sons wanted to go kayaking so we came here during our trip of the highlands - the boys loved the water sports - price for that was ok . But the cafe let it down - it's a but grubby, staff were ok , but the food overpriced and £3.20 for hot chocolate - from a machine was obscene ! Would come again for view and water sports but would bring a flask of coffee!

Thank Ilovemyholz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive93, Owner at Loch Insh Watersports, responded to this reviewResponded August 5, 2013

Your remarks are noted - just a little unfair since our hot chocolate is £2.60 (same product as Cadbury sachets 'Les Chocolats De Luxe Finesse'). You forgot to mention the marshmallow topping, cream and chocolate dusting you added at 60p. All including VAT at 20%.

Yours sincerely
Clive Freshwater

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 - 206 of 258 reviews

Reviewed July 30, 2013

I used to go to Loch Insh as a teenager for watersports in the mid 80s and I love the location. I have stayed in the self catering accommodation before (pre-trip advisor) and eaten in the restaurant. I went back for a reminiscence and an evening meal last week. I have to say that the impression I left with of the restaurant has not changed. There is a good menu but the cooking of it left a bit to be desired - my goats cheese and onion tart for a starter was on the burnt side (the next one for the couple next to me looked underdone to compensate) and the duck for main was definitely well overdone. In addition it is more expensive than the other options in the area - I won't be rushing back. It feels to me like they know they have a bit of a captive audience and charge accordingly.

1  Thank Malcolm S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive93, Owner at Loch Insh Watersports, responded to this reviewResponded August 3, 2013

Dear Sir

I take note of your comments about your food and your neighbour’s food.

It should have been the case that a waitress came, as they are instructed to do, to ask if your food was satisfactory. I am sorry that this obviously did not happen on this occasion. We are always more than happy to replace and make amends for any problems which customers have experienced.

Thank you for your comments, all of which are brought to the attention of staff involved.

Clive Freshwater

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Reviewed July 29, 2013

We've just spent 10 wonderful days in Scotland, but the meal we had here was a rare disappointment. It's several years since we've eaten at The Boathouse and it seems to have gone downhill. The food was OK, but expensive. More generally, it felt a bit grubby (sticky tables, dirty windows obscuring the wonderful view, messy balcony, and people smoking on the balcony - despite the signs - with the smoke blowing back into the restaurant). Our experience of all the other places we've been on this holiday suggests we would be entitled to expect more for what we paid at Loch Insh.

3  Thank SouthwellMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive93, Owner at Loch Insh Watersports, responded to this reviewResponded August 3, 2013

Dear Customer

We are sorry that so many things were wrong on your visit to Loch Insh.

If the date given was the day of your visit we are aware that the restaurant was very full, caused by one of the heavy showers of the summer, clearing the balcony instantly and leaving debris everywhere. This has happened on two occasions. The end result is that we have more people than we should have sheltering in the restaurant with many children who enjoy hand-printing the windows which we clean every morning.

On that particular day there were 20 or so children with parents in the bar and we didn’t have the heart to turn them out, as we legally should do, since we have a ‘no children’ licence in the bar.

The sticky tables have been a problem for some time; not through lack of cleaning, but we discover the biological spray we use is the cause and is primarily for kitchen surfaces which should always be wiped down after use with a wet cloth. We now have a new product which seems to be getting rid of the sticky table problem. We had even varnished the tables not having realised where the problem was coming from.

As far as smoking is concerned, it is always difficult for members of the public to report other members of the public, but it is actually illegal to smoke on the balcony in the same way as it is in the restaurant. One answer of course is to close the window, or ask for the windows to be closed.

We do take note of these comments and have always tried to create the best ambiance in what is on of the finest restaurant views in Britain (according to some people).

I am sorry that your visit was spoiled.

Clive Freshwater

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Reviewed July 22, 2013

Loch insh was really good for kayaking as it was beautiful and still.The restaurant had fantastic food and we sat on a balcony overlooking the loch.

Thank Clare B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

Was very quiet when we visited, only one other family there. We bought coffee and cakes but when we went to play pool a member of staff slapped a sign down which read " no under 12s on the pool table". We were playing responsibly with a 15 and 11 year old and felt the slapping down of the sign was unnecessarily rude!

2  Thank Nicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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