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“Perfekte 5 Sterne Villa”
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Pool villa with terrace
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Pool villa with terrace
Beach right outside our villa The terrace
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Very good
6 reviews
Pool villa with terrace
Beach right outside our villa
The terrace
Master bedroom
En-suite bathroom
TV room
Second bedroom
En-suite bathroom
Pool villa
Garden as seen from beach
Approaching the property from the entrance
Living and dining area
Living area and kitchen
Fully fitted kitchen
Living room
Pool villa at sunset
Children's room
Terrace at night
Detail of bathroom
Flat-screen TV
View of property from above
Pool villa, garden, and beach
Our beach, in the distance the Four Seasons Resort
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Villa -
4 Bedrooms, 3 Bathrooms, Sleeps 9
Mae Nam, Ko Samui, Surat Thani Province

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
  • Any
English first
English first
German first
English first
Calgary, Canada
Level 4 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Very poor villa management”
Reviewed January 22, 2015 for a stay in December 2014
people found this review helpful

Well, it may looks great but better lower your expectation. We stayed here for one week by end of December 2014. I will try to provide the best accurate info.

We booked by Flipkey with a great support from the new French owner.

Disaster! Villa is “managed” by a British couple. I e-mailed them few weeks before arrival, providing the arrival / airport pick up time. The evening before departure, I called them to check if pick up arrangements are done but just to discover that they didn’t have any clue that we will arrive next day. After we got dropped at villa, one of the manager promised that they will pass often by villa, to check if everything is just great for us - it never happened in 7 days. Linens and towels were supposed to be changed twice weekly. It happened only once but just after I texted them a reminder. We got lots of issues with AC water leaking, toilet plugged and stuff. No one from management bother to call us or to pass by villa.
We stayed before at a good number of villas in Samui and always people from management checked with us at least once per day if things are all right.

It is right on Bang Por beach and not on the Mae Nam beach, as indicated on Flipkey and Trip Advisor. It is a small, quiet and nice beach. By the other hand please note that the villa is right on the main Samui Ring Road who is heavily circulated. So, during the night, with the help of leaking windows, you will hear all the traffic noises.

It is part of Emerald Villas. Based on the discussions we had with our neighbors, we understood that all 4 identical villas had initially the same owner and the same Thai management. The villa we been staying was recently sold to a French gentleman and change management. The other villa had a Thai management and got breakfast included (not our case) and daily changed linens and towels.
If you will take a look to other villa on Agoda – The Emerald Residence – you will see that this villa has two en-suite bedrooms and is accepting only a total of 4 adults. In our case, the villa description will tell you that there are two en-suite bedrooms and also a 4 bunk beds room and the villa can accommodate 9 people. Well, apparently a small storage room was converted in a kids bedroom. So, if you will be vacationing with kids, they will have no bathroom and have no choice but to always disturb you for using the en-suite bathroom(s).
Also be aware that the roof of the downstairs bedroom is partly made from glass. So, be ready to wake up very early as the day light will invade your bedroom.
Other very annoyance one is that between all windows and frames there are pretty large gaps. We got inside ants, mosquitos and even small lizards.
Villa has a private pool but we didn’t use it much as we came for the ocean and beach.

Dinning and groceries
There are a few good Thai restaurants around 10 minutes walking to the left of road. Do not walk there after the dusk. Be aware that this villa is just across the jungle. We did that in our first evening and on our way back, we have seen a good number of snakes squished by cars. On the right side, after 20 minutes uphill walking along the road – no pedestrian walking path, you will find Four Season Resort. It is the only way to access it. The resort is great but it is the most expensive in Samui.
If you need groceries, note that you have to pick a taxi or to rent a car.

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Quiet beach
Liked least: Villa management
Traveling group: Friends
Would you recommend this hotel to a friend?   No.
Recommended for:
Families with young children
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 29, 2015
Dear L.,
I am very sorry that you found the villa management to be below your expectations. However, I strongly disagree with some of your statements, and I would like to take this opportunity to correct a few things. The management team of our villa has been successfully managing many properties on the island for 5 years, and I have never heard of a comment about them like yours.
Before your arrival, you sent a lengthy grocery shopping list to the manager, and she provided everything as requested. Upon your arrival, you demanded that she go shopping for your breakfast everyday. Clearly, this is not the duty of the villa manager. It is a service she can have provided at a cost, but nowhere in the listing does it say that we provide daily grocery shopping for our guests.
Regarding the cleaning of the villa, it is clearly advertised that the villa is cleaned twice per week. Your stay lasted exactly 7 days, so this means that there is one intermediate cleaning, on day 3 or 4 of your stay. The cleaning staff go through multiple villas, and they will clean some in the morning, and some in the afternoon. This villa was on the afternoon schedule for the day, and at noon you called to complain that it had not been cleaned, when the cleaners were already on their way to the villa.
The manager's husband came by the villa 3 times during your stay, I do not understand your complaint that nobody came by during your entire stay.
Regarding your comment on the other Emerald villas, I need to correct that as well. There are 5 villas in total, all with a slightly different layout. Some have 2 bedrooms, some have 3, and mine is the only one with a kids' room (some villas are missing this room completely, and some have the kitchen in this spot). Three of the villas are managed by our manager, one is managed by another company which provides breakfast and daily cleaning. However, this villa also costs $100 to $150 more PER DAY. It is not a fair comparison.
Regarding the windows and insects in the room, houses in the tropics generally have openings between the walls and windows. It is necessary for air circulation, else you will get mold inside the house. Insects are a nuisance to everyone including myself, but they are part of life in Thailand.
Again, I regret that your expectations were not met, but I feel justified in saying that your expectations were misguided. I encourage you to book a villa with live-in staff next time, but please be aware that you will pay a lot more.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiesbaden, Germany
1 review
Reviewed June 5, 2015 for a stay in May 2015
Google Translation

Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 8, 2015
Liebe P. und K.,
vielen Dank für Euer Feedback, ich freue mich sehr, dass es Euch in unserer Villa gefallen hat. So nette Gäste wir Euch findet man auch nicht alle Tage! Wenn Ihr wieder mal nach Samui fahrt, würde ich mich freuen, wenn Ihr wieder unsere Villa bucht.
Liebe Grüße,
Y.L. (Besitzer)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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