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“Pleasant stay, but food is not really good”

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Samui Buri Beach Resort
Ranked #15 of 30 Hotels in Mae Nam
Certificate of Excellence
Pattaya
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Pleasant stay, but food is not really good”
3 of 5 bubbles Reviewed October 11, 2013

Overall very nice hotel with white sand beach, "Infinity" pool and spacious rooms. The only thing you need to really fix is your food. Tom yam was disgusting. Salads they do with some very strange sauces. The only meal which I found to be ok was pasta Marinara. But then again, I had to explain 2 times on phone to room service girls NOT to put shrimps-kung-shrimps, ............and they put it!!))) How bad is that? Guys, seriously, do something with your chefs, your kitchen is your only but huge disadvantage. To all guests I would advise to eat outside. Cause of food only I put Average for the hotel.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olga_Sannikova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Samui Buri Beach Resort, responded to this review, November 27, 2013
Dear Olga,

We very much appreciate your comments regarding your stay at Samui Buri Beach Resort. I am sorry to find that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

We appreciate your sharing your concern, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warmest Regards,

Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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750 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
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London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

My husband and I stayed at this hotel at the end of August. It was booked for us at short notice by Trailfinders. We were very happy with its location and its proximity and ease to reach other attractions on the island. We will have enduring memories of the excellent food and the kindness and helpfulness of all the staff, from the room staff, reception, restaurant and pool staff. My husband loved using the gym followed by a Thai massage on the beach, lasting an hour.

But best of all, we will never forget the entertainment provided by the hotel. We had a duo, Julie Ann Carnaje and a young man who was her guitar playing partner, they really made our holiday! Julie Ann had an amazing voice and could tackle every artist from the 60s to chart toppers 2013 and everything inbetween. We had a terrific holiday but the icing on the cake had to be the lovely Julie Ann, her singing and her lovely smile

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Samui Buri Beach Resort, responded to this review, October 1, 2013
Dear Chris H,

Thank you for taking your time posting such a great comment on Samui Nuri Beach Resort. We very much appreciate your comments and It is always a pleasure to receive positive feedback.
At Samui Buri Beach Resort, we strive to provide a superior service experience for every customer. We look forward to an opportunity to welcome you back to Samui Buri Beach Resort in near future with pleasure.

Warmest Regards,
Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 28, 2013 via mobile

We spent our honeymoon here in August in room 108 with a pool. It was fantastic, the staff are incredible and the place is beautiful. The food is also fab!! theres not a bad word we can say. We hope to come back soon

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Merllsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Samui Buri Beach Resort, responded to this review, October 1, 2013
Dear Merllymum,

We very much appreciate your comments regarding your stay at Samui Buri Beach Resort. It is always a pleasure to receive positive feedback from our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

See you soon.

Warmest Regards,
Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

We stayed at the hotel for 12 nights earlier this month, and can honestly say we had a lovely holiday, we booked the holiday at short notice, and was concerned that we may have made the wrong choice, as it happens, no we hadn't. The hotel was lovely, the staff very courteous and attentive. We stayed in a deluxe room with shared pool access, which we loved, it was clean, and very spacious, and gave us everything we wanted, including 4 bottles of water every day, and the citronella oil in the bathroom each night was a nice touch. The air con was good , not too noisy, which made for comfortable nights. We only ate one evening meal at the hotel, which was good, but found equally good food, outside the hotel. The only down point was that the bar in the reception area was never open, we would have used this for pre or post dinner drinks had we had the option. I can't understand why other reviews have said the beach was small, we walked for a long time and only covered probably half of it, thankfully there are beach bars to relax in along the way. Buddha Bar being our favourite, we spent a lot of afternoons there. Eating out is no hassle with so many good places to choose from, we ate Thai food all the time, and was never disappointed, Harry's, Luna Hut, Kuna Anna, John's Garden, were all really good.
For trips out, go and see Luna at Luna Hut, she can arrange anything you want, at reduced costs. We went to Koh Tao and Koh Nang yuan, and to Anthong, and also had Luna herself drive us around the island, for a less touristy trip. We took the free shuttle bus to Chaweng, and only stayed 1 hour, far too busy, and commercialised, jet skis filling the beach, we were so glad to get back to the tranquility of Mae nam. Would we go again ? Definitely
We noticed that someone posted that the "manager" was not very forthcoming, this we can agree with, although all of the staff, even the gardeners always greeted us when ever we passed by , the manager didn't, perhaps he wasn't the manager after all, (slim dark haired young chap), just an "hello, how are you" would go along way.

Room Tip: Deluxe pool access room was really nice
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank meandlittleted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Samui Buri Beach Resort, responded to this review, October 1, 2013
Dear Meandlittleted,

Thank you for a wonderful comment you gave after long stay at Samui Buri Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our aim is to service the guest to their highest satisfaction.

Warmest Regards,
Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
124 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

Great hotel with very friendly staff and a beautiful setting.
Reception area was great although the bar there was never open during our stay.
The infinity pool was brilliant and the swim-up bar a welcome respite from the swimming!!
Small private beach where a few vendors come each day (try the fresh pineapple and chicken satays/spring rolls)
A few good places to eat nearby (La Luna and Harry's on the landside and CocoRicos on the beach which was one of our favourites) and all much better value than the hotel - why do hotels charge so much more for food and drinks than the local places??
Our room (bungalow style with plunge pool) was good but would have preferred one large bed rather than the 2 doubles we had. Shower and bathroom a bit dated and aircon very noisy.
Generally I loved the hotel but it could do with a bit of money spending on the rooms in particular.
The staff are all very friendly and you'll be pushed to find a gym with a better view!
Breakfast buffet is very good and again the setting is excellent.
Could definitely have stayed here longer!

Room Tip: Not sure it's really worth paying for the rooms with the plunge pools as we didn't ever use...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CameramanG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Samui Buri Beach Resort, responded to this review, September 30, 2013
Dear Cameraman G,

Thank you for your time comment on Samui Buri Beach Resort. I am glade to hear good things from you which always a pleasure to received one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Look forward to welcome back to Samui Buri Beach Resort in near future.

Warmest Regards,
Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 21, 2013

We stayed for 5 nights, and our experience was exceptionally good. The hotel is located in a quiet area, so it was very relaxing. They have an oceanfront restaurant: the food is ok, not extraordinary. There are a couple of places close to the hotel with cheaper and better food. We liked the pool overlooking the gulf and freshly made pina coladas (the best we ever tried). The beach is small, clean and quiet. Super close to the pier. Highly recommended.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yuliya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Samui Buri Beach Resort, responded to this review, September 30, 2013
Dear Yuliya K,

We very much appreciate your comments regarding your visit at Samui Buri Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.

Warmest Regards,
Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
101 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed September 18, 2013

I have written about this location before but only from the point of view of the restaurant. On this trip I stayed at the hotel for the weekend so feel comfortable reviewing the rooms and the hotel as a whole. The staff are very welcoming and friendly. The rooms are well maintained and comfortable. I would definitely recommend the Samui Buri Beach Resort to friends and family and I would stay there again. It is far removed from the hustle and bustle of the party crowd so if you are looking for that you may want to look at one of their properties in Chewang Beach.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HR Dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Samui Buri Beach Resort, responded to this review, September 30, 2013
Dear HR Dude,

Thank you for your time comment on Samui Buri Beach Resort as a recommended hotel in Maenam area. I will share and pass on positive comments to all staff.

Hope to welcome you back to Samui Buri Beach Resort soon.

Warmest Regards,
Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Samui Buri Beach Resort

Property: Samui Buri Beach Resort
Address: 26 / 24 Moo 4, Mae Nam, Ko Samui 84330, Thailand (Formerly Mercure Samui Buri Resort)
Location: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Mae Nam
#9 Family Hotel in Mae Nam
#10 Top resorts Hotel in Mae Nam
#11 Luxury Hotel in Mae Nam
#11 Spa Hotel in Mae Nam
#13 On the Beach Hotel in Mae Nam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Samui Buri Beach Resort 4*
Number of rooms: 84
Official Description (provided by the hotel):
Samui Buri Beach Resort is a very charming, boutique Thai experience offering huge & unique rooms & villas, lush gardens, impressive sports & leisure facilities and a stunning scenic beach perfect to relax and unwind. The impressive infinity pool, fitness centre, kids club and Seetawaree restaurant are all located directly at the beach all with postcard views. The hotel is ideal to get away from it all yet also conveniently located for golf, excursions and to indulge the best of Southern Thailand! ... more   less 
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Also Known As:
Samui Buri Beach Hotel Mae Nam
Mercure Koh Samui
Mercure Samui Buri Hotel
Samui Buri Beach Resort Ko Samui, Thailand

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