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Fair House Villas & Spa
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All reviewssunset suiteorganic gardengarden villathe main roadkoh samuiswim up barfisherman's villageour honeymoonjacuzzi on the balconygolf buggylarge bathtubprivate dinnerchaweng beachfree shuttlebeach fronttraditional thaitaxi service
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Reviewed October 23, 2012

We spent a week here while on our honeymoon. We stayed in the Beachfront Pool Villa which was perfect. The service was good and the staff always smiled and greeted us whenever they saw us -some even learned our names. The worst part was check out when it took 45 minutes to check out as the staff seemed to not be able to prioritise their time and kept attending to others to answer directional questions etc rather than just doing the job at hand. In the end we unfortunately had to have a yelling match with the staff (as was another guest) because we really needed to get to the airport and they seemed to be doing anything but helping us. But like I say, that was the final day and the rest of the time the staff were great. The food was really good and we had a lot of room service which was always quick to arrive. However, there seemed to be an issue with clearing afterwards as we often ate on an outside table and the plates then remained there until we gave them back when the waiter bought our lunch the next day. The cleaners were also inconsistent. Two or three of the seven days we noticed the room hadn't been cleaned by 4.00pm and asked for it to be serviced. Although the rooms were always cleaned well it became a game guessing how many waters, coffee sachets, soap etc they would replenish as every day was different. The breakfasts were really good, the main swimming pool was really big and inviting and even the gym was ok (not quite like the gym back home). The beach wasn't as beautiful as I was hoping but the private pool and views were good enough for the kind of relaxing holiday we were looking for. It was a great honeymoon hotel and the villas were very private and spacious.

  • Stayed: January 2012, traveled as a couple
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1  Thank Markesther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairHouseVillas, Manager at Fair House Villas & Spa, responded to this reviewResponded October 31, 2012

Dear Markesther,

Many thanks for your review. We are happy to learn that you and your wife enjoyed your honeymoon at our resort. Especially the kind words about our staff means a lot to us, but we are also happy you enjoyed your Beachfront Villa, the food quality, the room service, our main pool and the relaxing atmosphere at Fair House Villas & Spa.

On the other hand, it is unfortunate that our housekeeping standards were not met and that the cleaning was inconsistent. Since your stay with us in January, we have successfully reworked our housekeeping operational procedures, based on guest feedback, to avoid cases such as the one you describe. Also, the room service procedures have been reworked to ensure faster cleaning of room service trays.

With the help of valuable feedback such as yours, we are able to constantly improve on our service delivery and performance. This is extremely valuable to us in our mission to optimize the guest experience at our resort.

Again thank you for your valuable review. We hope to welcome your family back to our resort in the future.

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Reviewed September 26, 2012

This was our 7th trip to Koh Samui and our first time at this resort. We usually stay nearer to Chaweng.
We stayed in a pool villa for 10 days which was lovely and peaceful. We had our own walled garden with a generous-sized plunge pool.
The on-site spa is wonderful - we had a free massage which was so good that we both had a couple more that we happily paid for.
Breakfast buffet is as expected for a 4-5 star hotel except for the bacon which was inedible.
On the downside, the beach is not good - we were put off swimming by the rocks and a large jellyfish we saw on our first day.
The main pool has a swim-up bar, music and gear for kids to play with so tends to be busy and noisy.
The villa was well-appointed and spacious. The bed was comfortable except for the pillows which look great but are too big so we ended up with stiff necks.
This resort is a long way from anywhere and we hired a scooter to get around. There is a shuttle but you need to book a seat and it only goes to their other resort.
Bophut nearby offers more variety for eating and shopping and a better beach but is too far to walk to in the heat.

Room Tip: Definitely go for the pool villa if you are after peace and privacy.
  • Stayed: August 2012, traveled as a couple
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1  Thank CiaoCiaoBella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairHouseVillas, Manager at Fair House Villas & Spa, responded to this reviewResponded October 3, 2012

Dear CiaoCiaoBella,

We are pleased that you chose us to accommodate your 7th trip to Koh Samui and we are highly grateful for your candid feedback.

We are glad you enjoyed your Pool Villa. As you mention, this room category is great for people who enjoy their privacy. Thank you also for you kind words about our spa, I will make sure to forward your compliments to our therapists.

If our guests are not comfortable with our pillows, we are happy to provide alternatives. Next time, please inform our front office and we will try our best to organize pillows that suit your preference.

Our free shuttle goes three times every day. One of these trips goes to our sister hotel in Chaweng Noi, where our guests are welcome to enjoy one of the nicest beaches on the island. The other two shuttles take you to central Chaweng, which is the center of life and activities on the island. We require advance booking simply to control the capacity of our shuttle bus.

Since we are on the tip of Maenam beach, we are only about 100 meters from Bophut beach. Long walks on the beach can be very nice. Maenam beach to the west is more private and undeveloped, whereas Bophut beach to the east has more life, shops and activities. However, we always recommend our guests to avoid the warmest periods of the day and to drink plenty of water along the way.

We will go through our bacon preparation methods to ensure that the bacon our guests enjoy for breakfast is of high quality. Thank you for pointing this out to us.

Again many thanks for your valuable feedback. We hope to see you back for your 8th trip to Koh Samui.

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Reviewed September 24, 2012

We stayed in Fair House for 5 nights in the 2012 Aug. The location is a bit far off from the main road.,Its quiet, so if you intent to stay here you will need a car or scooter. Hotel shuttle may not be adequate as it only take u to Chawang area . Ko Samui is an island to move about. There are a few places of interest but they are at different area. We rented a medium Avis car from the airport for only US$40 per day with GPS and insurance. . Its easy to drive around in Ko Samui. They are only two main roads, I am sure you won't get lost. And for your info, by car to Chawang area is only 15 to 20 mins and around the island is about 45 min, at max 1 hr away from every directions.
We stayed in the Pool Villa one row away from the beachfront. The rooms decor is quite nice with a woody concept but looks a bit tired. I think an upgrade of the rooms in paint and some repairs jobs is needed. The bathroom is big!! with spa tub with an open air top. The compound of the villas can be considered quite big, but I would prefer the rooms to be a bit bigger. Decent for two only. Three may be abit crowded. The lush green are quite nicely done but a little trimming is needed. The TV needs to be changed into a flat screen.
the plunge pool is decent for cooling down but make sure they clean the pool in the morning cos its quite diffcult to get them to come later. I think they are short of staff and also they can't speak English very well. It took us 25 min to get the message across to get the pool going for usage.
The breakfast could be better, its the same thing for straight 6 days!! The egg sections is most decent!. The management should think of a slighty different menu at least every 2 to 3 days. Its was boring for us, so we either ended going out or skip breakfast.
The beachfront is ok but you will need to step down a couple of steps to get to the water. The water is clean but the sand is coarse. The swimming pool is big enough for all.
The massage is nothing to shout about. I do massage and spa regularly. For a 4 star hotel spa, I must say I am quite disappointed.
The front staff is helpful and they speak decent English, but the rest of the staff really need to brush up their Language,
I think this hotel will be good for honeymooners or couples for some private time. Not a place for family holidays.
For the price you pay, and we went around some hotels of the same price range, I suppose its good, but if you don't intend to rent a car, I suggest you stay in Chawang area for convenience,
Check out The Rocky Boutique Resort if you are splashing US300 per night!! That will be my next place to stay if I am going back to Ko Samui. Happy Holidays.

Room Tip: If you intend to stay here, I suggest you get the pool villas near the pool area or take the beachfront pool villas. The garden villas are on a hilly side, I suppose its ok if you don't mind the walk. PLS BE AWARE THERE ARE TWO FAIR HOUSE HOTEL, THIS ONE IS A SPA HOTEL.
  • Stayed: August 2012, traveled with family
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2  Thank limjoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairHouseVillas, Manager at Fair House Villas & Spa, responded to this reviewResponded September 27, 2012

Dear limjoyce,

Thank you for taking to time to provide us with your valuable feedback about your stay with us.

I completely agree that Koh Samui is an island to move about. We always encourage our guests to take a day or two to explore the island during their time here. For that reason, we offer car and motorbike rental at our front desk.

We are glad you enjoyed the room décor of your Pool Villa, as well as the spacious bathroom and garden area. It is true that this room category is best suitable for two persons. For bigger groups, we would recommend our Beachfront Villas or simply booking two adjoining Pool Villas.

We are continuously working on maintenance of our villas. Especially during low season we attempt to get as much done as possible. The flat screens you mentioned are already on process.

There is no shortage of staff in our property, but English level might be a problem for some staff members. We are working very hard with our staff to improve their knowledge and making all staff comfortable communicating with guests, but it is a long process so we ask for guest’s understanding. Our front of house staff, such as reception and restaurant, are mostly comfortable speaking English and enjoy the guest contact.

Your suggestions for our breakfast buffet are noted. Many thanks for your input.

Again I would like to thank you for providing us with your feedback. We continuously work to improve our performance and we hope you will come back again one day to witness our progress.

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Reviewed September 15, 2012

we have stayed in this hotel for 5 night. in the garde villa. the room is very big, even though they should consider a shape up for the room. the poolin great and suits all kinds of vacations (childens to adults) in seperated pools. the resturant is nice, and they have a car service to chaweng beach free of charge. the Wifi is OK and worked without any problems. and the staff are very welcoming.
this place is very tranquile and quite.
very recommendad.

  • Stayed: September 2012, traveled with family
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Thank Tom4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairHouseVillas, Manager at Fair House Villas & Spa, responded to this reviewResponded September 17, 2012

Dear Tom4321,

Many thanks for your review. We are thrilled that you and your family enjoyed your stay in the Garden Villa. We appreciate your kind feedback on our pool area, restaurant, WiFi and daily shuttle service. Most importantly, we are happy that you were pleased with our staff and that you had a relaxing vacation with us, as this is what we strive to offer our guests at Fair House Villas & Spa.

Again thank you for your feedback and recommendation. We hope to have the chance to welcome you back in the future.

Kind regards

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Reviewed September 8, 2012

Fair House Villas and Spa say you can be certain that here you can indulge in peace and tranquility. WRONG. If you dont mind children running around screaming, bad bar service,broken blinds in your bathroom,intermittent front door lock,lots of steps, bad wi fi,horrible live music in the restaurant,uncomfortable bed mattress,noisy air con and noisy generators.But I do mind!
I also had a massage at the spa, massage was ok, but not peaceful, as the hotel next door had the stereo cranked full blast!
Also the main pool closes a 6pm? What the?
The food in the restaurant was great and the Hotel has a lot of potential, one day it will be a nice place to stay. But I will not go back.

  • Stayed: August 2012, traveled as a couple
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1  Thank onejb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairHouseVillas, Manager at Fair House Villas & Spa, responded to this reviewResponded September 16, 2012

Dear onejb,

Warm greetings from Koh Samui and thank you for reviewing your stay with us. We are pleased that you enjoyed the food in our restaurant and that you believe in our potential, but we are saddened to learn that your stay did not live up to your expectations. It is correct that we claim to offer a calm and peaceful atmosphere and this is something many of our guests point out as a differentiating factor compared to other hotels on the island. Unfortunately, there seem to have been some unfortunate events that hindered us from honoring these expectations in your case.

Generators are only running in case of a power cut, which are rare events outside of our control. Although the sound of generators can be annoying, the only alternative in these situations is not to have electricity.

We close the pool before sunset for safety and sanitary reasons as we need to clean the pool with chemical treatment. Also, as the pool bar closes there is no staff permanently based around the pool in the evening, so there is a safety concern for guests swimming in the dark. We do apologize for this inconvenience.

I am very sorry to learn that you were experiencing problems with the door lock and wifi in your room. Had this been reported to us, I am sure we could have fixed both problems quickly. At this point, I can only apologize. We will conduct a check of all locks and wifi signals, thank you for pointing this out.

Once again many thanks for your valuable feedback. We do hope you will give us another chance in the future.

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