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“Excellent service”
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Review of Baan Maliwan

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Very good
3 reviews
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Overview
Villa -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Mae Nam, Ko Samui, Surat Thani Province

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
SwissMrsX
Zurich, Switzerland
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent service”
Reviewed January 9, 2013 for a stay in December 2012

Positives:
Service: Service was excellent and very attentive both before and during our stay.
The agency has been very helpful in the time leading up to our trip, helping us organize activities ahead and changing our reservations (several times) as needed. They generally responded immediately to our emails.
We were worried about concierge services (not being in a hotel) but they were fantastic about organizing stuff for us and accommodating all of our requests (not always easy). We were 5 adults (2 couples and 1 single) with different requirements.
They assigned an agent on call to us and he was eager to help and came by our villa to make sure everything was ok. We rented a car through them and everything went smoothly. The rental car was delivered and picked up at our villa. They organized a boat trip for us which went very well. They even made sure to organize our lunch for the boat trip and have it delivered to the boat, and they came to pick us up to bring us to the pier and back. One of our friends got sick and they immediately organized a doctor. For New Year's Eve they organized a van with driver to be with us for the entire evening.
At the villa we had 3 full-time staff and they were all very kind. The manageress made sure that we always had what we needed and helped coordinating with the agency for our activities. She was very helpful and attentive. She organized a chef for us one evening and it was one of the best meals we had in Thailand (definitely the best we had in Ko Samui). The manageress also prepared us breakfast every morning, which consisted of breads, croissants, cereals, fruits, juices, tea, coffee, milk.
The villa: The villa was nice and comfortable. All 3 bedrooms are nice and have good bathrooms. The living/dining room is also nice and spacious. It is kept very clean. The pool is pleasant. WiFi connection is good. Unfortunately, there isn’t much of an outside area to hang, but we knew that from the pictures.

Negatives:
What we were very disappointed about is the beach (or lack of it). From the pictures and description it seemed that the complex had a very nice beach. However, it was very small and unusable. Hence a 4 rating instead of 5.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Service (both from the agency and from the in-house staff)
Liked least: Beach (or the lack of a usable beach)
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
potatoes9...
Paris, France
Level 2 Contributor
6 reviews
Reviewed 5 weeks ago for a stay in August 2018
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 2, 2018
Cher, Chère potatoes92,
Au nom de toute l’équipe de Luxury Villas and Homes, je vous remercie beaucoup d’avoir pris le temps de partager vos impressions sur votre séjour ainsi que sur les Villas.
Nous regrettons que votre confort pendant la premier nuit était pas entière en raison des conditions venteux et météorologiques. Nous avons pu vous changer de catégorie de Villa sur la plage, incluant un Chef a demeure moyennant un petit supplément en rapport avec le prix réel de vente de cette catégorie de villa.
La lecture de vos commentaires sur le personnel était un plaisir et nous sommes heureux d’entendre que vous avez aimé séjourner à Baan Kularb, Koh Samui.
Nous sommes particulièrement fière d’avoir parmi nous des Villa Managers comme Khun Hai et son équipe qui sont des créateurs des séjours inoubliable.
Nous espérons pouvoir vous accueillir de nouveau dans un futur proche.
FJ Resident Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melendre
Paris, France
Level 6 Contributor
195 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed August 20, 2013 for a stay in August 2013
Google Translation
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: La vue l espace la végétation. Et le personnel
Liked least: La plage très moche a côté de la maison
Traveling group: Avec mes amis
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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