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“Simply Amazing”
5 of 5 bubbles Review of Belmond Napasai

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Belmond Napasai
Ranked #4 of 30 Hotels in Mae Nam
Certificate of Excellence
Manama, Bahrain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Simply Amazing”
5 of 5 bubbles Reviewed May 30, 2013

The hotel is a bit isolated, but its quiet and relaxing. We got upgraded to a beach pool villa which was AMAZING! Spacious and private. You can enjoy the most amazing sunset from the pool or hammock. This was our favourite time of the day.

The service and staff of the hotel were very nice and extremely helpful, especially the concierge.

A lot of steps to take since the hotel is on a cliff, but we needed the exercise!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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825 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (101)
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London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 19, 2013

GORGEOUS HOTEL - HIGHLY RECOMMENDED. My husband and I stayed in a seaview hillside villa due to it being a bit cheaper than the beachfront ones but actually all we got was a tiny bit of the roof in front which really didn't obstruct the otherwise stunning view. The rooms and the hotel are BEAUTIFUL, as was most of the service. I would agree with a couple of the other reviews on here that it could be hard to get poolside/beach service at times, but we only really found this a problem around sunset. The beach isn't great for walking on etc but does look pretty and we found it very hard to go out in the sea due to the sea floor being so covered in broken coral and sludgey sand.

Good value compared to other hotels I've stayed in of this standard, however as expected, compared to the rest of Thailand the food and drinks were much more expensive (although I doubt any more expensive than any other 5* hotel there).

This is nitpicking - overall its a GORGEOUS hotel, we absolutely loved our stay there and would highly recommend it!

Stayed May 2013, traveled as a couple
Helpful?
4 Thank rattynatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBenischke, Manager at Belmond Napasai, responded to this review, May 24, 2013
Dear valued Guest,

We are delighted to read that you enjoyed your experience at Napasai and would like to sincerely thank you for your motivating words.

Thank you for having chosen Napasai

Yours sincerely
Stephan Post

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 17, 2013

My wife and I were introduced to Orient-Express Napasai while at a cooking class in our hometown in the States. Two people seated near us overheard us talking about our upcoming travels to Koh Samui. At the time we were booked at the W Resort - Koh Samui, as I am a Starwood Preferred member. Our new friends encouraged us to alter our plans and stay at Napasai. We could not be more pleased with our decision. We spent a total of five days and four nights at Napasai. The staff, the services and the accommodations of the Napasai resort especially impressed my wife and me. Upon check-in my wife was immediately greeted with “Happy Birthday!” as it was a day before her birthday. On our second night at Napasai we were overwhelmed to see our bed adorned with flower petals and a “Happy First Wedding Anniversary” message as well as a birthday cake for my wife. While the resort was beautiful and the location so ideal, it was the staff that most impressed us. It was very difficult to leave the resort on as we had forged great relationships with the staff. We would like to extend a THANK YOU to all the people of Orient-Express Napasai, including Iolanda Martinez, Algen Pumaloy, Piyapong Ratchaborworn, ‘A’, Wao and many others. We cannot begin to acknowledge each member of the staff who treated us so wonderfully. You all contributed to a memorable anniversary. While at Napasai, we enjoyed a Thai cooking class, a Thai massage at the Napasai Spa, delicious food and a peaceful and serene environment located along a beautiful stretch of the Gulf of Thailand.

Room Tip: Highly suggested that you pay for a beachfront villa suite on the water. You will not experience a...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheLowcountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBenischke, General Manager at Belmond Napasai, responded to this review, May 24, 2013
Dear Valued Guest,

We are very pleased that for your friends Napasai is referred to the hotel of choice on Koh Samui. Moreover we are very happy that we could create a memorable stay for you.

Hope to see you soon for maybe another celebration

Yours
Stephan Post

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed May 12, 2013

We went for our honeymoon, and booked a honeymoon package. While all the staff were very friendly, getting the pool and beach staff members' was difficult. Moreover, had we not taken the initiative to remember the parts of our honeymoon package that were unique to that package (such as the couples' massage and beachfront dinner), we fear the hotel would not have let us know that these were amenities we had paid for. Finally, for a hotel that should be service-based (given its location on an island known for its beaches), we sat at the pool and beach with flies in our water and had to search out restaurant staff to find pool staff so that we could merely look at a menu. (Also, the hotel's practice to have its customers sign a receipt for each separate order shows a lack of trust--in my mind--that the guests will pay their tabs).

Breakfast was included and though the food itself was good, there were fruit flies all over the fruit and flies swarming around the indoor dining room.

Overall, folks are friendly but their execution of their duties was poor, and far inferior to that of any of the other hotels we stayed at on our 2-week Asia trip.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank REL513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBenischke, General Manager at Belmond Napasai, responded to this review, May 24, 2013
Dear valued Guest,

Thank you for sharing your important comments with us. Be rest assured that we have taken the right actions in terms of internal communication and organization in order to prevent such incidences in the future.

We truly hope to get the chance to welcome you once more at Napasai in order to showcase you the changes made.

Wishing you a beautiful start into your marriage.

Yours
Stephan Post

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zürich
Level Contributor
8 reviews
6 hotel reviews
4 of 5 bubbles Reviewed May 9, 2013

we enjoyed our stay at napasai in Mai 2013. excellent infrastructure, top service minded staff, lovely rather small hotel ressort. good but gastronomy. ideal for travellers in search of romantic, silent vacation. beach not very convincing.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorge111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBenischke, General Manager at Belmond Napasai, responded to this review, May 24, 2013
Dear valued Guest,

Thank you for sharing such nice comments which has been a motivation factor for our team to continue in this mind set.

We hope very much to be able to pamper you soon at Napasai once more.

Yours sincerely
Stephan Post

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 4, 2013

This hotel is perfect - to the extent that it feels a bit artificiall, not of this world, especially if you have been travelling through Thailand before.
We booked a beachfront villa. The villa is beautiful, very comfortable bed, nice terrace, huge bathroom. The service could not be better.
Beach and pool are very nice.
If you rent a scooter it is also easy to get around on the island; without the scooter you are a bit cut off of the "real" world (but may be that's exactly what you want?).
I can highly recommend this hotel if you are looking for a quiet, out-of-the-world stay and do not mind an artificial setting.

Stayed April 2013, traveled as a couple
Helpful?
Thank M_OnTheMove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 2, 2013

Napasa is situated at the Maenam area, some 20-minutes from Samui Airport. Upon our arrival at the airport, we were greeted by a friendly rep from Napasai who took us straight to the hotel. The hotel lobby is in an open area with a fantastic view the entire 360degree. Check-in was short, sweet and simple and we were immediately escorted to our private villa/suite over looking the beach. The villa is spacious with a large living area fitted with 2 large day beds, and a 4-seater square dinning table. The adjacent bedroom is also large with a walk-in wardrobe and bath area, complete with shower and tub. There is also an open-air shower area connected to the guess-bathroom. Together with this luxurious accommodation, also included are round-trip airport pick up, 60-minute Thai massage for 2 plus a romantic candlelit dinner, so befitting our 17th anniversary getaway. All these for less than 20,000Bht. Just to add the beach area at Napasai is very shallow, suitable for family with children. Note that I mentioned 2 large day-beds in the living room, well that could serve as sleeping area for those who brought their kids along. All in all, it is a great .....or should I say, perfect anniversary getaway for my husband and I. We really enjoyed our stay here.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank didikualalumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Napasai

Property: Belmond Napasai
Address: 65 / 10 Baan Tai, Mae Nam, Ko Samui 84330, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mae Nam
#3 Spa Hotel in Mae Nam
#4 Family Hotel in Mae Nam
#4 Top resorts Hotel in Mae Nam
#4 Romantic Hotel in Mae Nam
#4 Luxury Hotel in Mae Nam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond Napasai 5*
Number of rooms: 69
Official Description (provided by the hotel):
Belmond Napasai exudes an irresistible, traditional Thai charm. Stand-alone villas sit within 17 acres of tropical gardens, rich with cashew and coconut trees, hibiscus and bougainvillea. Tempting aromas of fresh local cuisine drift through the air, and staff greet every request with a warm smile. Life is as quiet or as lively as you desire. Spend all day beside the infinity pool or in the relaxing Napasai Spa. Alternatively plunge into the vibrant island scene with our wide range of action-packed resort activities. The resort is a haven for sports, sea and action lovers. Enjoy a number of on-site facilities, from table tennis and badminton to windsurfing and Hobie Cat. Swimming pool nestled in our tropical garden, the infinity-edge freshwater pool. Family friendly features Whether spending quality time together or letting little ones run wild with supervised activities, Belmond Napasai is an ideal choice for a Thailand family holiday. Children can meet our resident animals while touring the secret countryside. They can get involved with different sports and excursions or go for a splash in the dedicated children's pool. They will also receive special menus in our restaurants. Babysitting services can be arranged on request so parents can unwind and savour the romance of the resort. Savour the delights of Thai cuisine at our Lai Thai Restaurant. Our executive chef offers a delicious array of local specialities alongside refined Mediterranean and oriental dishes. Take a seat indoors and enjoy the relaxed atmosphere, or eat al fresco on our outdoor balconies. Stunning views across the resort accompany breakfast, lunch and dinner. Dining in Belmond Napasai Beach Dining: Take a seat at our beachside restaurant which offers a mouth-watering variety of barbecued and grilled dishes. Savour the delights of Thai cuisine at our Lai Thai Restaurant. Our executive chef offers a delicious array of local specialities. Take a seat indoors and enjoy the relaxed atmosphere, or eat al fresco on our outdoor balconies. Stunning views across the resort accompany breakfast, lunch and dinner. The hotel offers a variety of villas from Sea view hill to sea view and beach front, One bedroom Villa Suites (beach front or in the Gardens) and Private Pool Residences from 2 to 4 bedrooms. ... more   less 
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Also Known As:
Napasai By Orient-Express Hotel Mae Nam
Napasai Koh Samui
Napasai Hotel Koh Samui
Belmond Napasai Ko Samui, Thailand

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