On being shown to our accommodation all we could say was wow…wow…WOW! A 2 bedroom, 2 bathroom apartment with full kitchen - this place was big enough to live in and the views were incredible. You always wonder when you see amazing photos on a website whether the reality will live up to the images, well I can tell you this place is every bit as amazing as the images online.
We stayed on a Deals.com.au voucher for 5 nights. It was incredibly good value and we decided to make the most of our luck in getting an upgrade and pretty much stayed at the resort the whole time. Due to the terraced design, most of the apartments are very private. The pools attached to each apartment do vary in size - ours was just a narrow 2.5 metre long strip in front of our apartment but we could then swim past the neighboring apartment and around the side of the restaurant, so it was really quite long although the couple in the next apartment did give us filthy looks and closed their curtains when we swam past but we didn’t mind! The pool was really cool and refreshing and you need that as sitting on our terrace was super, super hot - there is no way we could sit out there all day so it was nice to come back in to our very stylish and cool lounge room with enormous white leather couch…I’m sure it still has an imprint of our backsides on it! The housekeeping service is excellent, our room was made up each day to a very high standard. But management really need to spray the resort for ants as we had many ants inside and outside our apartment including in our bed!
Tip for getting a good night's sleep - the aircon in the apartments is great. We had 3 - in the lounge and both bedrooms. Run the aircon all day at a level you are comfortable with, then at night turn off the aircon in the bedroom and just run the ceiling fan. Leave the aircon going in the lounge area. We slept so much better once we figured this out!
The two lovely ladies we met on reception, I’m sorry I didn’t get their names, were just absolute gems and nothing was too much trouble. We made use of our free one way trip to the Fisherman’s Village at Bophut (400 baht to get back). This is a must do if you stay on a Friday night - a huge market with cheap and tasty street food and great bargains. If you stay here you really are in one of the quietest (and IMO nicest) parts of Samui. Understandably if you want to shop or go to touristy areas you will have to fork out for a taxi (expensive on Samui) or hire a car. If you can afford to stay here then I imagine you can afford these options. Another couple mentioned they had hired a car quite cheaply and of all the places I’ve visited in Thailand, Samui is the only place where I think I could handle driving (hard to go wrong with one road that circles the island.) If you want to party every night you will be bored or at least find it inconvenient to travel to party central but we were just content to soak up the luxury at the resort and if we wanted to go to dinner at the beach or to the 7/11 a driver was always available to take us the 5 minute trip down the hill at no cost. A mobile phone was kindly supplied for guests to call the resort whenever they want a pick from the 7/11.
The restaurant is in a stunning setting although is very open so at times the wind really whips through here, I would suggest management might need to invest in some blinds or something to act as a windbreak as this would make guests a lot more comfortable. The restaurant would look a whole lot classier too if they replaced the awful white-painted furniture. Breakfast here was really good, the selection is not huge but there is everything you need and it is all done well. Egg chef, fresh fruits, yoghurt, different hot dishes, cold meats, cheeses, salad, asian food, bread and pastries, along with the wonderful view - what more could you want?
Unfortunately there are some problems here. Previous reviewers have noted some major issues with the restaurant. It seemed to me they have got someone in to try and sort these out as the staff are trying hard…a little too hard. You wouldn’t notice if you only ate here once or twice but we had 5 breakfasts, 5 lunches and a dinner in our package and after a few days the cracks started to appear. Great restaurant service is not about handing someone a menu then waiting beside them, pen poised to take an order while you have a conversation with your partner…nor is it hovering behind someone ready to whisk away their plate the moment they take their last mouthful.
I found the menu descriptions often differed greatly to the actual dish. A seafood appetiser mentions ‘caviar’ but doesn’t actually have any caviar yet comes with the seafood resting on discs of potato but there is no mention of potato on the menu. A dish described as a ‘salad of grilled prawns with lemon / chilli dressing’ came out as a single whole king prawn in a soup-like broth with a single lettuce leaf in the corner of the plate. I’m sorry but where I come from a single lettuce leaf does not constitute a salad! A dessert of sticky rice with mango, coconut sauce and sesame seeds came with old, hard rice that was neither sweet nor sticky, one time it came without the sesame seeds, another time it had no coconut sauce. The deep fried calamari my husband ordered was nice one day, inedible the next as it was way overcooked. A dish described as deep fried fish with a sweet and sour sauce was actually a type of curry served with rice - no mention of rice on the menu - and the fish was just poor quality scraps. I was also really disappointed that the staff could not grasp the concept of ‘gluten free’. Day 1 I provided the waiter a Thai translation of what I can/cannot eat being a coeliac, I encouraged him to show this to the chef, instead he wrote something down in Thai and this was passed onto the chef. I was really sick after that meal. After that I tried to be really careful with what I ordered and stuck to things that seemed to be naturally gluten free like salads, but that is not easy when, as mentioned, the actual dishes differed so much from the menu description. If I questioned the contents of a dish I was assured the chef understood my dietary requirements, however there continued to be problems throughout my stay. Long story short - during our last lunch our patience was wearing thin and I was served a meal vastly different from the description and I clearly couldn’t eat it. Within 5 minutes I had 3 different staff come up and apologise profusely which just made the whole situation awkward and embarrassing. I explained again to the manager what I couldn’t eat and I then had a waiter come up to me with a bit of paper with some Thai writing saying he would pass this on to the chef so there would be no more problems when ‘guest from 26L eats at the restaurant‘, only we weren’t staying in 26L! It was all a bit Fawlty Towers. At breakfast on day 5 I was really taken aback by the egg chef, who was lovely, but after I ordered an omelette she came over and listed the ingredients and asked if that was ok for me to eat. For goodness sake it’s egg, milk and salt and I’d been eating omelettes the past 5 days! The intentions were good, they just didn’t get it.
In regards to the spa, do not bother doing as I did which was to request a spa menu before arriving so I could choose and book my treatments (we had 2 x 1 hour massages each with the package) For one thing my request was not passed onto the spa staff and in any case it doesn’t matter what type of massage you choose because it’s just someone rubbing oil into your back and legs then finished off with a Thai massage. It was pleasant but a previous reviewer’s comment that it was like a 5 year old giving you a rub was pretty accurate. At both appointments when we chose a massage there was animated discussion in Thai between the two girls, then giggling, then we were asked to choose something else. What is the point of having a spa menu offering all these wonderful-sounding massages offering various therapeutic benefits if they can’t deliver? With prices listed on the menu starting at 1800 baht and up there is no way that I would pay that sort of money for such a poor service. In any case it’s really not even a spa, it’s just one of the spare apartments fitted out for the purpose.
I don’t mean to sound petty regarding issues with the restaurant and spa - I mean to be constructive as I really love this place and hope to return some day to find big improvements in these areas. Surely the whole point of offering these promotions is they get people to come along and have an amazing time, tell others, write great reviews on TA, even return as repeat guests. But for now if I were staying here I would enjoy the breakfasts but stay away from the restaurant for lunch and dinner. As an alternative, take the free shuttle down to the 7/11, walk to your left about 50 metres along the road to a salmon colored wall where you will come to Kitchen Pha. We ate there on our last two nights and wish we’d found it sooner. We eat early so we can watch the sun set and both nights we were the only people in the restaurant, overlooking a picture perfect beach. Wonderful food, lovely staff, great prices.
If I won the lottery tomorrow the first thing I would do is go back to Koh Samui and buy one of the apartments at Infinity. It’s the ultimate place for a very peaceful and relaxing holiday.
- Official Description (provided by the hotel):
- Experience a world-class service at Infinity Residences & Resort Samui Set on an exclusive location in the high-end area of Koh Samui, the Luxurious property offers 5-star accommodation with private infinity pools, all overlooking the sea. Starting from a minimum of 151 sq., our spacious apartments, all air conditioned, feature private terrace with gorgeous views of the ocean and tropical greenery. Each comes with a flat screen TV and free Wi-fi throughout the resort. Guaranteeing the utmost level of privacy and security, the property is conceived as an enclosed and private domain with permanent surveillance. The resort is a leisurely 20/25-minute drive from Samui International Airport, 10 minutes from Mae Nam and 15 minutes from Nikki Beach. Free parking is available. You can indulge yourself with relaxing body treatments and massages at the Wellness center. We also have a well-equipped fitness center. All leisure facilities and tours of the Island are available from our knowledgeable team at the front desk. Our International Buffet breakfast is available every day. Boasting 180' views of the ocean, authentic Thai Cuisine can be enjoyed all day at Sky Ocean View Restaurant. Other dining options are available including our signature cocktails at Sky bar. ... more less
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- Also Known As:
- Infinity Residences & Resort Koh Samui Ko Samui, Thailand