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“Great Room but average at best service”

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Infinity Residences & Resort Koh Samui
Ranked #11 of 30 Hotels in Mae Nam
Certificate of Excellence
Mildura, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Room but average at best service”
3 of 5 bubbles Reviewed June 24, 2013

My wife and I stayed here as part of a "deal" for our honeymoon. We had our wedding on the island and came here after our guest left.

Check in was great cant remember the lovely lady at the front desk and got given a room upgrade due to it been our honeymoon. Got taken to the room by golf cart and taking around and shown how to use everything in the room. The room was amazing and the view oh my god.
That's where it stopped. First night there and ordered room service at 8pm and was told "your order will be about 1hr" which was fine then it was 10pm no food, so rang again and was told sorry the forgot the order and will do it right away. Another 1hr later still nothing dining called again to be told "the chef said kitchen shuts at 10pm so bad luck" so much for 5star place.
The next night had a similar thing happen and no food again.
The deal also came with 2x 2hrs massage which I would have to say was like a 5 yr old giving your back a rub was very poor. Glad we didn't have to pay for it as at around 1800 baht for an hr I would of been pretty pissed off. It's a long way to everything too. If you do stay here hire a car which you can do at the front office at a pretty good rate or pick one up at the airport.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank timmitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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418 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Thai first
  • Any
English first
Melbourne, Victoria, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 5, 2013

We visited as part of a 'coupon deal'. We were collected form the airport by the Manager himself, we had to wait some time to check in as our room was not ready - but the views were amazing! The apartment was spacious and excellent - the private infinity pool was just what we needed to relax and unwind. The kitchenette was a great feature!

Staff were more than happy to take you to your destination by hotel car for a reasonable fee.

The *only* thing I can complain about is the restaurant! We had lunch and breakfast included for the duration of our stay. Breakfast was a serve yourself/ ask the server to make you an omelette/ cook you some bacon affair... but the lunch and dinner service was left us a little disappointed. Service was slow, and on one occasion I had finished my main meal by the time my partners meal arrived.

The Spa facilities were excellent, and so very relaxing. Staff were friendly if not a bit flustered at times, and being ferried around the hotel in a golf buggy was lots of fun.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ebonny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 4, 2013 via mobile

Wow wow wow what an amazing place the vies, the pools,the food,the staff awesome

If you are looking for paradise .. A place to chill ... A place to take in the amazing pools and views of samui you must go to infinity I'm writing this today as the sun has gone !! But I'm sitting on the couch looking out to one of the many bays and distant islands and just trying to decide what's to eat for lunch.

The resort offers a taxi service to the bottom of the hill then a quick haggle with the local taxi driver and you can be off exploring for 400-800 baht

Would love to come back with my kids and grand kid .... May be one day

Awesome place

Stayed June 2013, traveled with friends
Helpful?
7 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 1, 2013

Excellent staff, very friendly and helpful. Stayed in room 16L, amazing living room, nice kitchen, private pool was unbelievable, more like a lap pool, but no privacy, people can view our pool from the restaurant. If you need total privacy ask for 14L. Our room was close to the restaurant, spa and reception. Breakfast was terrible, better skip breakfast and have early lunch on the main street, lots of dining options opposite 7/11, the one next to Krua Bang Po serves local food for breakfast and lunch, so cheap it was unbelievable. Laundry service 40bath/kilo also near 7/11. Easy public transport on open minibus to other beaches, ask the locals for price, dont ask the driver! This place is not suitable for people who like to to party, very tranquil place. Perfect place if you just want to relax.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mrcreative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 29, 2013

Had a great time here with family and friends. All the staff are fantastic and went out of their way to make sure we had a great time.

Would definitely recommend Infinity to travellers looking to get away from the more commercial areas of Koh Samui.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank cvcomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warragul
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 29, 2013

A truely beautiful resort, We had a Deals.com voucher which was a very excellent deal, we had a penthouse 2 bedroom apartment with a swim out pool for the 2 of us, decor was excellent,very very comfortable, food was excellent, staff were very friendly & helpful, Happy Hour was great. We had massages included which were wonderful. The only down side if you can call it that, it was away from the main towns,it was up in the hills,(but the view was amazing) they had courtesy buses that dropped to the bottom of the village, but was quiet a distance from the bigger towns, but we hired a motor bike for 3 days, which was fun and easy to get around. Highly recommend, we loved it!!!!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Leanne19_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Our family of 8 adults and 6 children under 7 have just enjoyed 5 wonderful days at this resort. From many promptly answered emails to Am, our contact at Infinity, everything went amazingly smoothly. Courtesy was paramount as I remember the holiday fondly. Yes, the lunch time meals were much as we expected from previous tripadvisor reviews, haphazard and a bit tedious but that is the only complaint we could make.
Accommodation was superb, albeit a few plumbing issues which were quickly rectified. Absolutely nothing was a bother for any request, large or small. Vehicles were free and readily available for transportation down the hill. This made the mountain site so special as only 3-4 minutes to get to bottom of hill. The best of both worlds when one sees the view....
Our grandchildren were in the private pools "early" and the main pools for rest of most days. They probably thought they had died and gone to heaven. The staff seemed to love our littlies and the children were treated beautifully.
We went down the hill a few of the days and really enjoyed 2 evening meals at a place called Relax which the hotel transport was able to take us to. Children friendly with different little swings and activities to fill their time. Staff once again making our little ones very welcome. About $120 Australian for 8 adults, 6 children plus alcohol, great value for lovely food.
We booked this holiday with deals.com which had an added 2 days in Bangkok at the Aetas Lumpini. Beautiful hotel a little out of CBD but 20 minute taxi ride cost approx $3 Australian into where the bigger shopping malls were. Also a train about 3 min walk from hotel which we used occasionally when all 14 of us were going into town.
If you are taking younger kiddies, don't miss Kidzania in Paragon Mall from memory. (google it) It was a little hard to find but well worth the effort. Our daughter and husband took their 5 and 6 year old to it and felt it was the best ever experience they had given their children. Their opinion would be that up to 12 year olds would enjoy it as well.
Tuk Tuks still doing annoying things like taking you round their favourite businesses instead of straight to where you want to go. They understand straight talking so establish destination before you accept a ride. However don't miss the experience of tuk tuk ride as it is an essential thing to do in Bangkok!!!!!!!
Hope this helps your decision as to staying at Infinity..........

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Happy_Crowd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Infinity Residences & Resort Koh Samui

Property: Infinity Residences & Resort Koh Samui
Address: 79/7 Moo 6, Bang Por Soi 4, Mae Nam, Ko Samui 84330, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Family Hotel in Mae Nam
#7 Top resorts Hotel in Mae Nam
#8 Spa Hotel in Mae Nam
#8 Romantic Hotel in Mae Nam
#10 Luxury Hotel in Mae Nam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Infinity Residences & Resort Koh Samui 5*
Number of rooms: 65
Official Description (provided by the hotel):
Experience a world-class service at Infinity Residences & Resort Samui Set on an exclusive location in the high-end area of Koh Samui, the Luxurious property offers 5-star accommodation with private infinity pools, all overlooking the sea. Starting from a minimum of 151 sq., our spacious apartments, all air conditioned, feature private terrace with gorgeous views of the ocean and tropical greenery. Each comes with a flat screen TV and free Wi-fi throughout the resort. Guaranteeing the utmost level of privacy and security, the property is conceived as an enclosed and private domain with permanent surveillance. The resort is a leisurely 20/25-minute drive from Samui International Airport, 10 minutes from Mae Nam and 15 minutes from Nikki Beach. Free parking is available. You can indulge yourself with relaxing body treatments and massages at the Wellness center. We also have a well-equipped fitness center. All leisure facilities and tours of the Island are available from our knowledgeable team at the front desk. Our International Buffet breakfast is available every day. Boasting 180' views of the ocean, authentic Thai Cuisine can be enjoyed all day at Sky Ocean View Restaurant. Other dining options are available including our signature cocktails at Sky bar. ... more   less 
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Also Known As:
Infinity Residences & Resort Koh Samui Ko Samui, Thailand

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