Celebrating a new job offer I took my wife to enjoy some time together on Koh Samui before it began. We love the island and have visited a number of times choosing to stay in a number of different resorts and experience different things (see some of my other reviews). On this occasion, being a bit special we searched online and found Infinity.
Won over by the breath-taking imagery of infinity pools, chic apartments and spectacular views we arrived and were immaterially impress that the resort lived up to the pictures. Aside of the fact that a number of the buildings were still under construction the upgraded suite we were given was beautiful and had its own pool.
Everything was perfect until day two of our 10 day stay when the glass door to the bedroom which had no stopper to prevent it hitting the wall when it opened did so as my wife walked out in the morning to make a coffee, what happened next has changed her life forever. AS I lay in bed I heard the shatter of glass breaking and a scream. As she opened the door the hand rail had tapped the wall and fractured it horizontally across the centre. The door shattered into a million pieces and folded in half as it fell. My wife dived from its path but failed to avoid the falling glass and fell to the floor, blood pouring out of her leg.
After rushing her to the hospital it was found that her calf muscle had been punctured from just below the kneed at the rear 12cm to just above her Achilles tendon as well as lacerating the back of her had which had been holding the door. This resulting in her having to undergo 2 hours of surgery under general aesthetic (quite terrifying as she had never had surgery before) and leaving her unable to walk unaided for 3 months following the accident. She had to have 39 stitches in total, her calf muscle was sliced open to repair the damage to the muscle and the doctors were unable to say if it would ever properly heal. The scar left is quite horrific and having formerly run marathons she is now unable to exercise properly, leaving her quite depressed after being a very active person prior to the accident.
While the hotel manager John was very proactive at getting us to the hospital, arranged to cover the medical bills through the resorts insurance and was sympathetic to our plight this was were the hotels responsibility ended. We were not offered any form of compensation, our cost of the stay was not returned and subsequent attempts by our solicitor to claim any of these were ignored by the hotel. Under Thai law if the hospital bill is paid and no income is lost (my wife's employer was very understanding giving her paid time off to recover) then the hotel was not liable for much more than what would amount to a few pounds compensation and not financially viable for our solicitor to pursue. As the holiday was not purchased as a package holiday it was also not ABTA protected leaving us with no further avenues to pursue.
This accident caused my wife significant pain and discomfort, left her unable to walk properly for many months and permanently unable to run long distances as she did before. I would STRONGLY RECOMMEND NOT VISITING THIS HOTEL given this experience. I spoke to the hotel manager about how the accident happened and he put blame on the builder who obviously fitted all the other doors in the hotel. When I looked around the other rooms all had the same doors so this could easily happen to anyone again.
The most amazing thing is in this day and age where something like this can be broadcast to the world the hotel refused to offer anything to compensate for the accident which could happen to anyone again. This was not caused by carelessness of the guest but by negligent building defects, no stopper to prevent the door hitting the wall and the glass should not have shattered and folded in half.
If you don't want to be left with life changing injuries avoid staying at this resort.
Please note the rating of this resort is based on the ability to enjoy it after being injured as described above.