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Reviewed September 7, 2016 via mobile

Spg always uses their lobby as the quintessential image of paradise. Not the nicest beach, but great amenities like all you can eat ice cream :) suites are pricey, but there's nothing quite like having a private infinity lap pool.

Date of stay: October 2015
Trip type: Traveled with family
1  Thank S H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 31, 2016 via mobile

We did not stay at W but came for a drink.
You are required to pay 600 baht each to enter which goes towards food and drink. We get why they do this and while it would be a surprise for some, it is a good idea to stop lots of people coming in for photo shots only. The panorama view is just amazing, felt on top of the world!
It took a while to catch the attention of a waiter to take our order. We ordered sliders, dessert and cocktails. There was a mix up with our order as dessert came out first. Chocolate brownie very yummy!
We had to catch the attention again of the waiters to ask about our slider order. Finally a very nice man came and explained what had happened which we really appreciated.
Sliders arrived and they were excellent so highly recommend.
When we went to pay the cheque, depending on what you order, there may be extra to pay on top on the entry amount already paid.
Because there was an error with our order we were advised the Manager said we did not have to pay the extra amount plus they gave us a free cold drink. This really helped towards making our experience of W a disappointing one in to a very good one and we thank you for that.
If you want to chill out and relax in a stunning location and enjoy very good food this is the place to go!
Unfortunately I have not given excellent rating because of the waiter service.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Pacificway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WKohSamui, General Manager at W Koh Samui, responded to this reviewResponded September 10, 2016

Hi Pacificway,

Thank you for giving your honest feedback. We have taken your experience as a lesson learned. It sounds like the slow food service did not overly mar your experience and I hope that we will see you both back again soon.

Best,

Daniel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2016 via mobile

Worst place ever! Ad soon as we arrived at the beach, the girl told us, without any kindness, that if we wanted to stay in the beds we had to pay 2000 bath for the whale day (and it was sunset time...).
Then we asked for a fruit shake, with banana, watermelon and coconut.
First she said there was no coconut. So we asked for a fruit shake with banana and watermelon. She said that watermelon was not good mixed with other ingredients.
Accordingly, we asked for a fruit shake with banana and pineapple.
She arrived after 10 minutes with a fruit shake made only with pineapple "because we do not have banana anymore". I would have appreciate to be asked BEFORE about the pineapple shake, not after she had made it, as long as we don't like shakes with only pineapples.
Then we ordered guacamole crispy tortillas. Tasty but 3 pieces of tortillas ONLY. And we spent 550 baht, we almost didn't eat, we drunk something we didn't like, and most important thing, we were treated very bad by the waitress.
NEVER COME BACK FOR SURE

Date of stay: August 2016
7  Thank Maria Vittoria B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WKohSamui, General Manager at W Koh Samui, responded to this reviewResponded September 2, 2016

Hi Maria Vittoria B,

I am so sorry for your experience, please contact me at Daniel.simon@whotels.com and I will make it right for you.

Best

Daniel

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Reviewed August 24, 2016

Love this W resort!! Stayed there with our 2 yr old daughter at the Tropical Oasis room. Room is spacious and clean!! they provided us a baby crib for our daughter(free). Love their bar on the pond area. Infinity pool view is phenomenal!! Breakfast buffet provide variety of choices, good food quality and tasty. Chic and trendy resort. Service is great! don't forget to enjoy their sweet spots (free ice-cream)!!

Date of stay: December 2015
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank G5458HWsharonw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 23, 2016

My friend and I stayed in W for two nights in their Jungle Oasis villa. We received very good service and they were genuinely content to help us.

It may get a bit boring in the resort, so I recommend everyone to take advantage of the free courses available. We joined yoga class, water polo, and stretching classes. The men in W Fit were especially helpful to help us book tennis court and recommend classes for us. We also paddle boarded and kayaked at the beach and the W Fit people were very patient to teach us how to do these sports.

Date of stay: August 2016
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank charmander55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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