Name: Amazing Hotel in Samui. If you love W, you will LOVE this.
Item: W Koh Samui
Rating: 5
Author: AhmadAtalla

1,395 - 1,400 of 1,926 reviews

silea2311

Vienna, Austria

Reviewed August 27, 2012

Welcome to paradise...:)

This hotel deserves definitely a higher score than 5 stars.
Nick and his staff do everything to answer your wish. It was just perfect!!!

Me and my girlfriend stayed six days in one of the tropical oasis located nearby the private hotel beach at Mae Nam. The beach is very nice and quite, the room has a stylish design, an own pool, a huge and comfortable bed and lots of complimentary drinks( coffee, tea, water) If this is not sufficient you can get some other drinks and icecream in one of the sweet spots next to the rooms.

The restaurants kitchen table and namu are highly recommended. In namu which is located at the beach we had our best sushi and sashimi we have ever eaten. Breakfast offers all you need- all fresh and tasty.

Location is great to relax and far away from the tourist spot chaweng. Unfortunately taxi is quite expensive but W Retreat offers a free shuttle service to Chaweng 3 times a day. Wanna explore Koh Samui? You can rent a car ( about 1500 baht/day) or a motorbike for 350 baht a day.

Now some suggestions and ideas for Nick cuz I know he takes the feedbacks seriously;)

- jetski
actually you can rent jetskis at the beach but it´s a bit too expensive. 3500 baht for 1/2 hour is a bit too much. in chaweng they do offer it for 1000baht for 1/2 hour
- taxi service
sure there´s already a shuttle service but if you wanna go to some other places nearby and ask for their taxi service it starts from 600-800 baht for a 3-4 minutes drive one way- a bit too much( I know taxis are expensive in Samui but I am sure you can do it better) hahah

Coming to the end I wanna thank the big W Retreat family. Thanks to Miss Candy, so nice and adorable, Khun Oak our personal buggy driver, Khun Mong the good looking half Indian guy hahah, Khun Aam our tourist guide ( ask him where to go), all of the others I cant remember the name or forgot to ask and of course the special one Khun Nick!!!

You have created a hotel with your great and nice staff which we will never forget. Thank you guys for the incredibel experience.

Hope to see you soon. We are definitely coming back!!!

HIGHLY RECOMMENDED!!!!

Date of stay: August 2012

Ask silea2311 about W Koh Samui

Thank silea2311

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello silea2311,

Thank you for your glowing review of your recent stay with us.

It really seems as though you had a wonderful time and found many of our unique experiences to enjoy! Of course, everyone loves our complimentary ice-creams and drinks at our famous Sweetspots, but I am delighted to read about the comfort of our custom designed bedding and stylish room design. A lot of effort went into creating a very unique retreat experience at every stage.

As I mention here all the time, our location is a great combination of privacy and convenience, only minutes drive from Fisherman's Village or a 20-25 minute trip to Chaweng (main town).

Yes it is true that the Samui public taxi service does not run on meters...rather they offer a set price for every location which you need to agree before you start the journey. Of course these fees are higher than in places like Bangkok.

And while we also continue to offer the complimentary shuttle three times daily, we also have appointed a limousine company to run a private taxi service from our location and hence we do ask guests to understand this difference when taking into account the quality of the cars and drivers...not to mention the convenience of having them on standby here at the Retreat. Having said that, we will continue to strive to provide value in this key area as I know that the key to a wonderful experience is to not have to worry about anything during your escape, especially the cost of a taxi.

As for the Jetski situation, yes it is true that an outside operator has taken up residence on our beach. Luckily jet skis are not really active on our northern peninsular location as there are possibly better locations suited for this. Hence we dont actively promote or encourage jet ski operations from our beach.

Actually there is a fantastic operator that we recommend near Lamai who not only is a professional (ie, insured) operation, but they also have some other great toys including Jetlev and others. I am always happy to guide guests accordingly on the best options.

Thank you for highlighting Miss Candy (her big smile started with us recently as part of our Welcome team), Khun "Ferrari" Oak (one of our Welcome Ambassadors who manages to whisk our guests around the resort in our fleet of customised buggies), Khun Mong (our recently promoted, stylish and ever so handsome Beverage & Food Service Manager) and Khun Aam who obviously assisted you so willingly. It's always wonderful to know when guests connect so well with our key team players. As you mention though, the guys above could only achieve what they do with the support of those behind the stage. And I am thankful to have such a young and dynamic team who are so willing to help as often as they can.

So thank you again and I certainly hope I will hear from you in the future to ensure we arrange yet another amazing stay with us.

Until then, warmest wishes
Nick Downing
General Manager
nicholas.downing@whotels.com

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FAN Z

Ganzhou, China

Reviewed August 26, 2012

Great Design

Since I am a young guy, I like W hotel as a luxury hotel brand with trendist decoration, the lobby hall with the pool bar was the most beautiful one I have seen.

Interior of the room was comfortable with BLISS products, outdoor shower area and long swimming pool and the big daybed were 3 attractive points.

Kitchen bar had got qualified food with rather reasonable price, however, try the namu by booking when you check in, its fresh sashimi was among the best I had in Thailand.

BTW, the only dispointing thing was I lost my iphone together with all of photos and videos. My wife put it on the big sofa when I was playing the chess, we found it was lost after we arrive in the pool bar by walking, then we turned back immediately, only found the chess board was finished and my mobile phone was turned off:(

Room tip: select the room near the sweet stop.

Date of stay: August 2012

Ask FAN Z about W Koh Samui

Thank FAN Z

Hello FAN Z,

Thank you for sharing your feedback about your recent stay with us here on Koh Samui.

We certainly do attract the young or young at heart...or almost anyone who is looking for a different retreat experience and especially those who love contemporary design with wonderful music at every location programmed by W Hotels Global Director of Music, Michaelangelo L'Acqua.

I am delighted that you recognised Namu as providing an exceptional Japanese inspired experience. We will also have some exciting news to announce soon regarding Namu...stay tuned!

I am sorry to hear that your phone disappeared so quickly. Our large beach club area (where we now have our fun oversized chess set) is certainly a popular spot for many people and it was certainly an unlucky experience that someone did not hand it in to our team so we could return it to you.

I do hope though that this experience did not create an everlasting negative impression of the Retreat and I certainly do hope that I have the chance to welcome you back in the future.

Warm wishes
Nick Downing
General Manager
nicholas.downing@whotels.com

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Tabitha T

Rotterdam, The Netherlands

Reviewed August 25, 2012

Wow!!

This is one of the best places in the world. The retreat with private pool....the view to Koh Pagnan. The food@Namu but also @KitchenTable. The staff are all friendly like...Special thanks to Jean for making our stay a Wow one! We loved to be back a.s.a.p.

Room tip: Ocean view from your private pool you see Koh Pagnan!

Date of stay: August 2012

Ask Tabitha T about W Koh Samui

Thank Tabitha T

Hello Tabitha T,

Thank you for your WOW vote of confidence in your Retreat and for especially recognising our Director of Operations, Khun Jean.

I hope you will indeed come back again a.s.a.p.!!

Warmest wishes
Nick Downing
General Manager
nicholas.downing@whotels.com

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Saba I

Karachi, Pakistan

Reviewed August 24, 2012

Amazing!

We went almost a year back for our parents anniversary, so this is long overdue but I just had to write a review based on our amazing stay. Staff was really friendly and went out of their way to make our stay as memorable as possible. We are muslims and only eat halal, the cook tried new dishes everyday and especially got us halal food. The entire hotel knew and were very accommodative. We had asked them to arrange a special dinner for the anniversary and despite the rain they did a fabulous job. Each and every detail was monitored and looked after.
Hotel in itself is build very nicely, has amazing views and good for relaxing. The hotels private beach is beautiful but the sand is a bit grainy which makes it hard to walk on bare foot. Room layouts were amazing and each room has a private pool. Overall a very relaxing vacation.

Date of stay: September 2011

Ask Saba I about W Koh Samui

Thank Saba I

Hello Saba I,

Thank you for sharing your comments about your experience here at W Retreat Koh Samui.

While it was indeed a while ago that you stayed, I am pleased to say that most guests who have since returned have noticed more and more changes for the better so I can only hope that it wont be too long before you visit us again!

I am waiting to hear from you to help make any arrangements you desire.

Warm wishes
Nick Downing
General Manager
nicholas.downing@whotels.com

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Greg R

Reviewed August 23, 2012

Need to stay here longer next time

Few days after arriving back from my holiday and I'm already planning my next trip back to W Koh Samui. One night is just not enough, next time I will need at least a week to spend my time here.

It may be short but I can assure you that I was very relaxed and it was a real retreat.

Staff are very friendly and will certainly please your requests. Loving the whatever/whenever service it was certainly helped my stay at Wamazing one.

Private pool villa with the ocean view was again amazing and breathtaking. The beach was quiet and private. Remember to stay to watch the sunset while enjoy your evening drinks, I am sure you will enjoy that very much as I was. On the way back stop by at the sweet spot for some sweet treat.

I cannot wait to go back again soon.

Date of stay: August 2012

Ask Greg R about W Koh Samui

Thank Greg R

Hello Greg R,

First of all, a big thank you for taking time to share your thoughts about your recent brief stay with us.

It's always great to know when guests leave and want to come back for more so quickly.

We strive to "Wamaze" people and I am thrilled to hear that our Whatever/Whenever style of service delivered as expected.

Needless to say, I hope I will hear from you in the future to welcome you back again soon.

Thanks again and warm wishes
Nick Downing
General Manager
nicholas.downing@whotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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