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W Koh Samui
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Reviews (1,205)
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All reviewswoo barjapanese restaurantw retreatsweet spottropical oasissip barkitchen tableprivate poolocean view escapew insiderkoh samuioutdoor showerfree ice creamocean frontbuggy servicef bour honeymoon
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893 - 898 of 1,205 reviews
Reviewed August 3, 2011

My husband and I stayed here for four nights at the end of a 12-day trip to Thailand, and we wished we could have stayed longer! It was our first trip to Koh Samui, so we did a little sightseeing, but whenever we left the property we couldn't wait to get back to the beauty and tranquility of the W.

We pre-arranged with the hotel for an airport pickup, so we were whisked through baggage claim to the waiting air-conditioned Mercedes. Our greeter and driver were wonderful - I have never felt so welcomed by a hotel. They also arranged a half-day tour of the island for us later in the week, which was well worth the money.

Our villa was amazing...loved the outdoor shower, the ipod music system, and of course the private pool just outside the door. Never did quite figure out the light switches, though, so I just kept pushing buttons until I got what I wanted!

Everything about the resort was fabulous - the restaurants, the main pool, the gym, the lobby and bars, the beach - but the main thing that makes this hotel stand out is the service. The employees go out of their way to make sure that everything is perfect. Thank you to everyone who works at the W for truly giving us the vacation of a lifetime!

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank carolseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wretreat, General Manager at W Koh Samui, responded to this reviewResponded August 15, 2011

Hello Carolseattle,

On behalf of our amazing team of talent, thank you for taking the time to write a review of your recent stay with us. Always good to see another inside opinion of the experiences we create.

From the pictures you posted, it seems you found the special places around the Retreat...including my favourite sunset spot down at SIP. I hope you loved the tunes played by our DJ in the evening?

Regarding the light switches. We agree with you....so over the past couple of weeks, we have now placed small icons on all the switches to help our guests understand clearly how to set the lighting throughout the private retreats...makes it easier to set the lighting in the pools too for that late night dip!

And a final thank you for recognising our special team. I have always said that it may be easy to create a beautiful building or resort, but it is the team within that makes a guest experience truly special. I am so happy we made that impression for you.

I hope we will see you back at our Wonderland soon.
Until then, I remain available whenever/whatever as always.
Warm wishes,
Nick Downing
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2011

As soon as you walk into the W you know you are in a special place, the views are breathtaking and the lobby pond is such a unique feature.

This resort is so super chic and the attention to detail and the quality is amazing, right through from the furnishings in the rooms and throughout the resort to even the children’s plates/cutlery.

Our 5 year old daughter was treated like royalty and nothing was ever too much trouble, even adapting meals for her.

Breakfast was amazing with so much variety and all freshly cooked for you too. It was a wonderful touch to have staff walking around with exotic juices in shot glasses for guests to sample, so yummy.

The lounge and bar area at the beach was so relaxing; with great sun lounges that were so comfortable you could spend the entire day there.

Little touches of turndown sweets were a nice treat every evening too – popcorn, chocolates, cookies. The Sweet Spot was loved by all, free drinks and ice cream whenever you wanted was another nice treat on a hot afternoon.

We used the hotels taxi service on numerous occasions including a 4 hour tour of some highlights of the island and on all occasions the service was courteous and efficient.

As the resort is still so new, it would be great to return in a few years to see all the vegetation as it grows and everything being so thick and lush.

We loved our 5 days at the W and we will be reminded of our trip daily as our daughter plays with her own W bear and we enjoy our very own W glitzy cushions in our own lounge room back home.

Treat yourself to a stay at the W, you will not regret it

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank angieMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wretreat, General Manager at W Koh Samui, responded to this reviewResponded August 15, 2011

Hello AngieMelbourne,

What a wonderful review to receive. It's always nice to hear the good news and always welcome to hear where we can improve too. Nowhere is ever 100% perfect...although we can always strive to be!

Our team of talent was excited to hear about how well we managed to provide a wow experience during your stay with us.

We pride ourselves on striving to impress with the tiniest of details as well as the grander ones. From the intial impact on arrival to the little touches you experienced. The Sweet Spots filled with icecreams and drinks are an insider favourite (have to admit even I am tempted at times!). We even brightened up the fridges recently to make them even easier to find for our guests.

I am happy to hear you have one of our special cushions to remind you of W Retreat Koh Samui. Dont forget to come back soon so you can take home another one to make a matching pair!

As always, I am available whenever/whatever.
Thank you again on behalf of all our talent.
Warm wishes,
Nick Downing
General Manager

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Reviewed July 25, 2011

Spent 5 nights with my dear wife celebrating our 11th Wedding anniversary. Weather was absolutely perfect, with light rain showers prior to our arrival and showers just after our departure... with sunshine the whole stay...
Having never been to Koh Samui before, was expecting it to be similar to Bali and Phuket.... But we spent most of our time at the W Retreat... Stayed at the Ocean view Retreat, as it has beautiful view of the Sea. The Villa was beautiful as expected from the photos and videos that i have seen.
Upon arrival met the outgoing General Manager, Mr Tomo and during checkout, met with the new General Manager, Nicholas. Overall the staff and service was excellent, very friendly and accommodating. The food was excellent, especially the signature Japanese restaurant, Namu.
Went for the Spa package and both treatment specialists were excellent. Can only fault the view as the resort is fairly new and the view out from the treatment room is not that nice yet.
But the highlight of our stay was definitely our private dinner on the beach, at "the edge of wonderland" as they call it.... ended the dinner with us presented the lantern for us to light up and release to the stars!
Truly Wonderful resort and will definitely want to return if we have the chance in the future...

Room Tip: Ocean View Retreat is our choice due to the excellent view of the beach and sea
  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sham44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wretreat, General Manager at W Koh Samui, responded to this reviewResponded August 15, 2011

Hello Sham,

Thank you for your glowing review of your stay with us. It was a pleasure to meet you during my first few days at our Wonderland. We will always aim to provide an extraordinary experience to all our Insiders.

You had one of my favourite rooms on our hillside overlooking the ocean and your review of your dining experiences (both Namu and "Dining under the stars") is certainly consistent with our guests and islanders alike. Chef Matthew and his amazing team have done a great job creating extraordinary dishes which continue to impress.

I am the first to admit that our landscape that week wasnt quite up to standard. However after planting over 10,000 plants in the past two weeks, the Retreat is looking at it's Zen best! You must come back again soon to see the results.

In the meantime, thank you again for your feedback and I do hope you'll continue to let your friends and family know the inside information about W Retreat Koh Samui.

As always, I remain available whenever/whatever,
Nick Downing
General Manager.

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Reviewed July 20, 2011

The W Koh Samui was an experience unlike any other. Although the hotel is a bit expensive, I had no buyers remorse. The entire resort is beautiful, the views are breathtaking and the food was great. What set the hotel apart, however, was the people. The employees went above and beyond to make this an enjoyable trip.

Room Tip: Go for the waterview rooms.
  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank sdpals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wretreat, Manager at W Koh Samui, responded to this reviewResponded July 22, 2011

Hello W Insider,

We are happy to hear of your experience with us. As you mentioned, the W decor and facilities are fantastic but what really makes our hotel special is the people. We look forward to your return so that we can WOW you once again.

W Retreat Koh Samui Management

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Reviewed July 10, 2011

Had a short stay here (one night) with my partner.

Check in was smooth, and we were pleasantly surprised by an upgrade to an Ocean view escape suite (due to being SPG platinum members).

The suite was great, with every thinkable (and unthinkable) amenity.

-Positives: Reasonably large suite, two aircon zones, both indoor and outdoor shower, very nice ocean view. Fantastic private ininity pool. Separate wine fridge.

- Negatives: Too many switches and gadgets IMHO (used 30 minutes before bedtime to turn everything off), but I guess that is the W brand. As earlier mentioned in this thread, you do not have complete privacy outside. When using the pool, you can be seen from the bar (however it IS quite a distance). Not sure about the wood panels used in the suite (floor, doors, closets) - they actually seem a bit worn already.

The occupancy seemed low during our stay. Most bars/restaurants/common areas were empty. Beach was also empty. The emptiness made it very quiet and secluded - but also a tad boring.

Some small construction is still being done here and there. No biggie.

The four sweet spots at the resort with free icecream and sodas is a nice touch.

Service: Still room for improvements:

- Roomservice was fast and very friendly, but they did not keep their promise to come and clean up the plates in 45 minutes (had to call to get them removed twice). Trying to order off the script was difficult. Tried to get a sandwhich with fruit salad instead of fries - got both and were charged accordingly. (Fixed after a phone call). Great food!

- No newspaper in the morning (but one was in the room the day we arrived).

- Breakfast buffet had a nice variety of food and drinks, but we both had to ask for refill of coffee twice. Not shown any a la carte menu, do not know if they have any. Clearing the plates took its time.

- Since the property is somewhat spread out and hilly, you will often need a cart to get around. But we had to go into the reception and ask for a cart every time, as there were no staff/drivers visible in the cart area outside the reception.

Gym looked nice, but did not try it.

All in all a nice resort (retreat) with a huge potential.

Stayed: July 2011, traveled as a couple
3  Thank jens h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wretreat, Manager at W Koh Samui, responded to this reviewResponded July 22, 2011

Hello W Insider,

Thank you for sharing your comments with us. We are happy to hear that we were able to WOW you with the spacious suite and the private pool.

As a W Brand, our retreats are equipped with only the best technologies but we understand it can be confusing at times. We are currently in the process of simplifying the technologies in the room. Since your last stay, we have completed adding labels to all of our light switches making it user friendly as well as an instruction guide for our technologies.

Your comment about the pool being visible has been well taken and we will review with our landscaping team to ensure we provide more tropical in the patio. We regret to hear of the mixup with our In Retreat Dining and newspaper and we will share your comments with the team to improve for the future. Our breakfast buffet is one of the highlights of our hotel and we do not have an ala carte menu but with our Whatever Whenever service, we are more than happy to prepare your requested breakfast dish for you on your next visit with us.

Once again, thank you for your loyalty and we look forward to welcoming you back in the future.

Whatever Whenever wishes,
W Retreat Koh Samui Management

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