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“Gemischte Gefühle / Preis - Leistung”

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Falkensteiner Family Hotel Diadora
Ranked #1 of 9 Hotels in Petrcane
Certificate of Excellence
Vienna, Austria
Level Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Gemischte Gefühle / Preis - Leistung”
Reviewed June 14, 2013

We stayed at this hotel for 7 nights, shortly before high-season (in the middle of June). My daughter was 2 1/2 years old. Our room had 37m² and "sea-view" (what means no windows to the pool area), about 250 EUR / night for three persons (including breakfast, lunch and dinner)..

First I want to mention that I may understand why a lot of users here vote this hotel with 4 or even 5 points. In my opinion you can do so, if you compare this hotel only to other (family-) resorts. Taking into consideration my experience with high-end hotels this place is average.

I'll try to rate different aspects of this hotel:

Positive:
+++ bathroom: new, perfectly clean
++ room has a good layout for families (extra mini-room for kids)
++ pool area
++ staff

Average:
~ beach: only a small "sandy" beach
~ food: I don't understand the good votes in this forum; food can not be compared to a "better" restaurant (especially desserts)

Negative:
--- music during the day and extremly loud music till about 11 p.m. (every night of our stay). One time I asked at the reception to turn the music down - (of course) no reaction, because it's against the idea of generating more profit in the bar-area. The music is so loud that you have to close all windows, turn on the air condition to sleep - and you will still be able to hear the music. The music is 80s disco and "all time hits" & disco/techno. I couldn't understand why this has to be necessary in a family hotel. I will not choose this hotel again because of this reason and I highly recommend to take a (more expensive "sea view"-room) if you are easily annoyed by loud music.
-- lack of style in the restaurant: some people go there eating with swimwear, some with normal clothing.
-- the restaurant-area is too big: about 150 tables shared by hundreds of guests make it impossible to have a relaxed dinner.
- on the German homepage it is mentioned that you can leave your children in the "third year of living" ("drittes Lebensjahr"), this is not true: children have to be at least three years old (otherwise 15 EUR / hour are charged for baby-sitting).

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Zuckerbussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nika L, Manager at Falkensteiner Family Hotel Diadora, responded to this review, July 27, 2013
Dear Guest

Thank you very much for writing this review for our Family Hotel Diadora. I appreciate your time and effort. Your comments will certainly help us improve and change for better which is one of our main goals as well as a significant part of our philosophy.
I am glad to read that you awarded us with many positive comments and that we managed to meet your expectations in most aspects, however, at the same time I regret you experienced also some less convincing situations while spending your holidays in our hotel.
We will certainly have a closer look at all of the above mentioned points and do our best to improve and change them in the future, in order to provide better services and exceed expectations of even broader audience.
We reacted immediately and reduced the volume of live music playing in the evening which is part of our regular entertainment program. Regarding your comment about our cuisine, we will do our best to improve our offer as well as the quality, however, I have to mention that our culinary offer and its quality is always rated as “exceptional” by majority of our guests. Furthermore, a mistake in regards to the general information about childcare will also be changed as soon as we manage to find it, as so far we were not able to locate it on our website.
Once again, I would like to thank you for sharing your experience in Family Hotel Diadora, I can assure you, that all the hints for improvements will be taken into serious consideration and realized as soon as possible.
I hope you will give us a chance to welcome you in our hotel again and exceed all of your expectations.

With Best Regards from Croatia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
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English first
Sarajevo, Bosnia and Herzegovina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2013

We have two young children and were blown away with this hotel! The welcome we got on arrival made the long journey worth while and the kids got little flags that they were thrilled with!It was cleverly designed for families! The kids could visit the zoo in the morning, play in the indoor play area,colour/paint with the amazing staff, have a ball in the indoor/outdoor pool with the slides etc! The choice was unlimited! I know we visited at a quieter time but the manager of the restaurant would always sit down and chat to us and interact with the kids! Speaking of the restaurant, we found the choice available to be unlimited! It was very healthy too and always cooked to perfection! They even have a separate little child focused restaurant! The room was the best designed room we've ever seen! We will be back next May... Can't wait!

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slovenska Bistrica, Brezovica, Slovenia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 6, 2013

Very very good!!!!Extremely clean, room service promt and reliable.Good animation, day-care, swimming school, zoo.... Good food, nice stuff, very nice rooms, spa free of charge.It was perfect. We will be back next year!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Veronika J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed April 20, 2013

My family and I spent easter hollidays there this year, and I am very happy with the whole experience. The rooms are comfortable and clean, the children get their own space in the room, there are cribs for babies and even baby strollers available with no extra cost. The easter buffet was excellent, and the entertainment for kids was provided all day long so the parents can get a bit of time for themselves. But the best part of the hotel by far is the staff, everyone is very nice, whatever problem you might run into they will do everything in their power to solve it. We will ceirtanly be back next year.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank azulim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 9, 2012

Comfortable ikea style furnished rooms- kids have they're own bedroom. Extremely clean, room service promt and reliable. Greeted with a gift bag each compliments of the hotel. We all got thongs (footwear), beach towel and bath robes. Now we clearly understand why when we were checking in everyone was walking around with the same blue thongs and white robes... Lol
all meals are buffett style breakfast, lunch and dinner ull board included in the room charge. They restaurant is massive, seats all hotel patrons and the food is the best buffett i hae ever seen. World class chefs- and they have anything you wish for available. Also, separate kids restauarant- attached to the main restaurant. Where kids are entertained as they eat and all kids buffet meals and drinks included.

Kids club- best i have ever seen anywhere in the world!

a whole level dedicated to the kids- from morning till night. they even take them to lunch and dinner!!

At petrecane... 5 mins drive into ZADAR. it has its own private beach! with all water sports available

6 large outdoor pools- with bars attached and all drinks and other facilities inclding beauty, hairdressing, solarium, massages etc billed to your room

an indoor kids pool that is super cool and an outdoor pirate ship kids pool and playground magnificant!

heaps of hourly activities to join in wether its the kids disco or the adult disco, live band every night in summer time on the outdoor bar/deck, tiki ht on the beach for story telling and bonfire so much more i can say.

Cannot wait to go back there again in 2013!
there is so much more i can say....

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hellsie1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ljubljana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2012

As my husband commented:" this is the first hotel I have been to, that looks exactly the same as on internet site". I could not agree more!

Fantastic for family with small kids.Good animation, day-care, swimming school, zoo....

Good food, nice stuff, very nice rooms, spa free of charge.

Everything you need for vacation. It was perfect. We will be back next year!

Room Tip: We booked see side room. However there is no heavy traffic road near by, only some weekend houses an...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanja R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Split
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 5, 2012

Very clean family friendly very good food choice and quality interesting kids sauna and mini pools.
Very exciting child equipment for outside swimming. Possibility for walk around near sea and half day trips to Zadar and Nin.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbajozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Falkensteiner Family Hotel Diadora

Property: Falkensteiner Family Hotel Diadora
Address: Punta Skala BB, Petrcane 23231, Croatia
Location: Croatia > Dalmatia > Zadar County > Petrcane
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Petrcane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Falkensteiner Family Hotel Diadora 4*
Number of rooms: 250
Official Description (provided by the hotel):
The hotel is specially geared towards the wishes and needs of families and offers a high-quality combination of good cuisine, a wide array of sports and activities, and top entertainment. And to make sure that everything works out perfectly, we have childcare services that are varied, entertaining, highly professional, and specially designed to meet the needs of various age groups. ... more   less 
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Also Known As:
Falkensteiner Family Hotel Diadora Petrcane, Zadar County, Croatia

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