I only live 5miles away and booked this for my family as a bit of a stress free mini break.I was pleasantly surprised ,it's a good size the nightly entertainment was excellent for the kids, the staff keep them entertained for hours.The bar is expensive,the food in restaurant is nothing special,and menu selection is poor.The shop is expensive and on the whole the staff are pleasant .However,I purchased a light up sword for my son and he dropped it on the floor literally within 2mins of owning it.It stopped working so I took it back to the receptionist and explained what happened,her response was not acceptable in that she said ,with a very snotty demeanour' we will change it this time but don't ask again!' This greatly let the whole team down as far as I'm concerned,from a customers point of view I purchased a product not fit for the use it was sold for yet was treat with contempt.Either change what you sell to your customers or accept your products are below par and accept valid customer complaints. I would return as on the whole there's plenty to do the caravans and apartments are nice. The indoor pool is great ,a good value family holiday !
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- Also Known As:
- Stanwix Park Holiday Centre Hotel Silloth
- Stanwix Park Holiday Centre Silloth, Cumbria