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Solway Holiday Village
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Reviews (1,046)
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709 - 714 of 1,046 reviews
Reviewed November 12, 2013

After looking forward to a holiday with our grandchildren that we see only rarely do to distance, we were disappointed to find our accomadation dirty, smelling of urine, dirty sheets in one of the cupboards, and the wind howling through gaps and windows and doors. The whole place didn't look like it had been cared for since the 1950's. The food in the bistro was undercooked and bland and while the swimming pool itself was clean the changing rooms were cold and dirty with nowhere to get young children changed and as for carrying a basket and trying to hold onto a wet cold child no hope. Anyone going should make sure they take a shop with them as there is no decent shop on site and silloth itself if a rundown dump of a town with bordered up buildings and no decent shops or restaurants. I know people may say you get what you pay for but surely basic hygiene is a must not something to expect. The only plus side was that the staff were friendly and helpful. We made the most of this holiday by going much further afield to find something that the children would enjoy, however we cut short the holiday because we could not subject our grandchildren to the damp draughty grassmere chalet. The whole place needs a complete refurbishment.

Room Tip: Just don't go there
  • Stayed: October 2013, traveled with family
    • Value
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2  Thank Janie714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this reviewResponded November 17, 2013

thank you for your feedback and sorry that Solway Holiday Village and indeed Silloth didnt live up to your expectations - as we do for so many other holiday makers.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013 via mobile

We stayed in this lovely place with kids on mid term. I must say the place is very nice and offers a good experience for family holidays. The pool and every other thing was fantastic.
On a sour note,improvement is needed on the lounge as the sofa sets were not comfy at all and an update on television is needed. Other than that I would highly recommend this place as it offers a lot in the area Keswick and Windermere just to mention a few.we will definitely be coming back again.

Stayed: November 2013
Thank jagem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this reviewResponded November 17, 2013

thank you for your feedback and we are glad that you enjoyed yourself and cant wait to see you in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

We paid for passes to use the swimming pool etc but on arrival were told we would not be using the pool as it was too full. No apology by staff nor offer of refund (or even part refund). Incidentally, when we walked past the pool we noticed that there were only about 10 people in it, so perhaps some people book a slot and don't turn up?? Either way, we were not able to go in the pool. In email communication since our stay, the facilities manager has quoted me a clause that she / he thinks makes it acceptable to charge customers for a facility they cannot access.

Have never stayed at a site with so few showers and toilets for the amount of tourers - long queues in the ladies' bathroom.

Dogs running free off the lead. Family nearby blasting music out of their parked car for all the tourers to 'enjoy'.

Young staff in the bistro provided lovely service even when very busy at breakfast.

  • Stayed: August 2013, traveled with family
    • Value
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1  Thank Rosiewhippet m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this reviewResponded November 17, 2013

thank you for your feedback and sorry that you have not had the chance to fully enjoy our facilities - we do encourage people to have a good time but unfortunately cannot police every situation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

We booked into a buttermere chalet with our three children. On arrival we were advised to drive over the grass to reach our chalet where we got half way until getting stuck in the mud. Luckily a very nice bloke came and pulled us out in his tractor. Why reception told us to go across the water logged grass is beyond me!

The chalet itself was very tired and dated. No wine glasses in the unit or a toaster or other obvious things. Beds weren't made up so we had to do this ourselves which after a long journey you don't really need. The chalet was not very child friendly. No shelves to put anything out of childrens way and video recorder, small coffee table and electric heaters all at toddler level - a nightmare. The doors didn't fit the frames properly which made it difficult to keep the place warm. Microwave was rusty on the inside and the blinds and walls looked unloved.

Bathroom was cold and uninviting and, like another reviewer, had a sign saying that it sometimes wouldn't work due to water pressure. Fire door right next door to the room with bunk beds where the children slept gave cause for concern regarding security. Can't comment on the hot tub as we didn't use it but it wasn't under cover which wasn't a good thing.

The night was awful. We seemed to be surrounded by groups of people having loud parties til 2am. Woke the children up and then we all had to lie and listen to the neighbours swearing and talk that wasn't fit for children. I don't decry anyone a holiday but families should be catered for in a different area to single and groups or adults out for a good time. The holiday was booked through Hoseasons and portrayed as a family oriented holiday so it never occurred to me to ask for a quiet area or anything like that.

We complained in the morning and I must say that the lady I spoke to tried to do her best to help us by moving us to a different area of the site and gave us a complimentary meal voucher as well as free electric (though being charged by a meter is a bit annoying to start with - why not just add it onto the overall cost of the chalet?).

Whilst our new accommodation was being organised we went to the on site swimming pool. As others have said, the pool itself is of a good standard with different areas for young children and adults. Again, the surrounding area looked tired though and the changing rooms were freezing and not at all child friendly. No where to put your little one whilst getting them dry or to put them whilst you are getting dry. Also, no lockers so you have to carry all of your belongings in a basket to the pool area and keep them there. A bit strange but not a problem until you have a dripping wet child in your arms who needs to be carried back to the changing rooms as well as a big basket of all your clothes, coats and other things.

After swimming we went for something to eat in the bar / restaurant area. The place was deserted. We ordered our food and received it in an acceptable timeframe. Nothing spectacular but nice enough and better than I'd expected. Following this we then went to our new chalet. This was smaller than the one we had booked but I was happy with this as it still should have given us enough space. However, again the interior was very tired and unloved. The childrens bed rooms were at the front of the accommodation overlooking the road. The room had a door with one of the beds against it which again gave concern regarding security and also was quite drafty.

Living room was small with pine/wicker furniture - looked like a conservatory from 30 years ago! The room was so small that the dining table was in the kitchen where there was insufficient room to enjoy a meal comfortably. As well, the flooring around the fridge was unfinished or missing leaving exposed concrete on display.

In the end we decided that enough was enough and we came home - we didn't last 24 hours. We had booked with Hoseasons the previous year (Kielder Water) and thoroughly enjoyed ourselves. The visit to Solway left us very disappointed and questioning whether to use Hoseasons again.

Stayed: November 2013, traveled with family
1  Thank Russell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this reviewResponded November 17, 2013

Thank you for your feedback and sorry that you feel that you didn't have the best experience at our Park we are rated 3 stars by the Tourist Board and have many 100's of families who enjoy themselves year after year

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Reviewed November 3, 2013

The lodge we booked was tired, damp, cold and used excessive electricity to keep it at a reasonable temperature. You need to stock up on pound coins for the meter. The whole site is a dump, everything is worn out, the staff are uninterested and un-helpful. The doors in our 'chalet' didn't close properly nor did any of the windows which flapped about relentlessly in the wind all weekend. The fridge door wouldn't close either. The bathroom ceiling had damp marks accross it the there are cold drafts pouring into every room.

The service in the bar is poor beyond a joke, the food is bland and that's if they haven't managed to burn it to a crisp.

The pool is the only thing that isn't too bad, you can't use the gym unless you are unfortunate enough to own a 'chalet' on the site. There isn't anything to do, if you venture outside of the park there isn't anything else to do either, everywhere is run down, shut or falling apart.

If your thinking of coming here don't, unless its free or they pay you. Other than that you'd be better off just burning your money, Or if your really desprate stopping somewhere really run down in a rough part of the country which would likely give you a better experience than this place.

Room Tip: Stop somewhere else
  • Stayed: November 2013, traveled with family
    • Value
    • Location
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2  Thank Philip935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this reviewResponded November 4, 2013

Thank you for your feedback - in response our holiday lodges are in a refurbishment program including new doors and windows which is improving the standard every day - we have never had a complaint regarding the power consumption before indeed some people have even commented how little they have spent !!! Our staff are constantly praised for their customer service skills so again I cant explain your comment. Our Bar and Bistro has an extensive menu and takeaway option and has just gained 4 star status. The park has also just been awarded 3 stars from the tourist board. The local area is popular with thousands of holiday makers every year and is in no way run down - being part of a preservation & conservation area !!! Perhaps Silloth and the Solway Holiday Village just wasn't your thing as it is for so many 1000's of others.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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