We stayed on a Saturday night - there was a wedding party and it's fairly obviously that other guests in this scenario get over-looked. We knew we couldn't use the dining room, we were told it was fully booked, what we hadn't been told that this was due to the weddng. We were told it was OK to order food from the bar but the staff seemed pre-occupied with the wedding. The menu was the same one as for room service and for a spa hotel had no veggie option, an amazing thing to find in 2011. The sitting room we ate our meal in was cold, we were told a fire would be lit in 25 minutes time!! The food was very average, they couldn't rustle up a decent salad - simply don't get this.
The lighting in the rooms is too poor to read by, we had 3 lights not working on top of this and had to get someone to replace them. The service at breakfast topped the whole weekend - we had to ask 3 times for tea and coffee. Might sound petty but first thing in the morning what do most people crave.
This was not a budget weekend, they charged full rate.
There needs to be staff over 35 years of ageworking in a hotel of this type who understand what a warm welcome means and get old-fashioned service values.
A bad experience not to be repeated.
- Official Description (provided by the hotel):
- Originally built as a country escape for the Scott family, Wood Hall Hotel & Spa in Wetherby remains a tranquil country house hotel where today's pressures seem an age away. Ever since the house was completed around 1790, it has been a place of peace and relaxation. Fittingly, it currently stands next door to a Carmelite monastery, home to a order of nuns. However Wood Hall Hotel is not simply about quiet contemplation: the hotel offers 44 bedrooms, a 2 AA Rosette restaurant and a small health club and spa. Inspire your delegates with our training and meeting facilities, take over the house for your dream wedding or celebrate a special occasion in one of our private dining rooms. ... more less
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- Also Known As:
- Wood Hall Hotel Wetherby
- Wood Hall Hotel And Spa
- Wood Hall Wetherby
- Hotel Wood Hall
- Hall Hotel Wood