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Overview
Townhouse -
2 Bedrooms, 3 Bathrooms, Sleeps 4
Bophut, Ko Samui, Surat Thani Province

Reviews from our community

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Reviews from our community

EP05313
London, United Kingdom
Level 6 Contributor
205 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Disappointing...”
Reviewed January 9, 2016 for a stay in December 2015
1
person found this review helpful

Unfortunately there were very few reviews for Temple Gardens so we took a gamble based on the listed amenities, pictures, and location. From the moment we arrived we were quite disappointed. The pictures clearly show a different unit that what we got and make the place look considerably better than what we encountered. We arrived after our long flight from London and were given a very rushed greeting and shown to the house. No information was provided regarding the property, pool, etc. It was clear when we entered the house that it was in need of some serious attention. The furniture was stained and tired, the aircon was extremely loud, and curtains in the bedroom were ripped in multiple places. The linens were clean but well used and in need of replacement. There were a number of lights out and the water pressure was extremely poor. The water was also lukewarm. Given our jet lag we decided to ignore everything and get some rest. The following day we decided to make the most of it and relax by the pool. The constant hum of power washing, the dirty pool area, and the gang of dogs roaming did not make for a very relaxing environment. We decided to begin the search for alternative accommodation as 22 nights in these conditions would not be acceptable. It is also worth mentioning that although the property is near Fisherman's Village it is a good 10-minute walk and either cutting through the temple or along a busy road. At night it is also very dark and often the road is covered with water and debris. It is also impossible for most people to find you when organising excursions or transfers given that addresses don't really work in Thailand. Sadly we left after 5 nights. Luckily the Tripadvisor Holiday Lettings team worked with us upon our return to get back 50% of what we paid.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The property was large and spacious with two bathrooms and a separate toilet
Liked least: Tired property in need of serious maintenance
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 4, 2016
Dear guest,

We are sorry that you didn't enjoy your stay at our resort and apologize for any inconvenience caused.
However, we would have been happy to fix any problems in the house immediately if you would have informed us about it. We have taken your review into consideration and fixed the issues you have mentioned.
I understand also that you didn't feel quite comfortable in our resort as you showed this during your stay by being quite condescending to the Manager and me.

In any case I hope you still enjoyed your time in Koh Samui.

Andreas
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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2 guests
Adults2
Children0
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