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“Good family resort”

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Bandara Resort & Spa
Ranked #27 of 187 Hotels in Bophut
Certificate of Excellence
Melbourne
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good family resort”
4 of 5 bubbles Reviewed November 1, 2013

Me and my family recently stayed at the Bandara resort (2 kids aged 3 and 7 months). We stayed in a villa and were really able to relax. The pools were excellent (a little murky of the first couple of days but were fixed and crystal clean after a couple of days) . Really enjoyed the large offering at breakfast and staff were excellent. They were all very friendly to not only us but our children. We were always greeted with a smile. A special mention to the guys out the front who were always wiling to help us cross the road and would wait for us to get what we needed and then help us back. The food at both the restaurant and room service were good quality and tasty. Traveling with 2 young children we really enjoyed the Bali type huts around the main pool, they were perfect for our family to stay for the day whilst swimming and enjoying some food and drinks. Having been to Samui 3 times in the past and staying at Chaweng we decided on a change. This was the perfect place close walk to the fishermans village with strollers. I would recommend this hotel to both families and couples. Any questions let me know.

Room Tip: Upgrade to a pool villa definately worth it. Loved having a bath outside and watching the geckos on...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank FunbagsMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art C, Guest Relations Manager at Bandara Resort & Spa, responded to this review, November 10, 2013
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

It is always nice to hear that our guests had a nice time at our resort. We will definitely let our staff know that they are doing an excellent job. Thank you for allowing us to be a part of your memory.

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,605 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (438)
Date | Rating
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English first
Sandhurst, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

Sawadeeka. We have been back nearly two weeks now and the tan is fading faster than my lovely memories. What can I say, there is nothing much to critique about the Bandara.

On arrival, mid morning after a nearly 14 hour flight, reception staff greeted us with smiles, ice tea and flannels to freshen up. We had deluxe rooms overlooking the main pool which were spacious and clean, comfy big beds, efficient air con, as others have said the replenishing of bath towels was a bit hit and miss some days, but not a major problem and always solved quickly. We were all given a 7500 baht room credit due to buildings works in the resort of which we never actually heard any. Nevertheless, this was much appreciated and spent on the Thai Buffet nights and lots of yummy cocktails, particularly when they are 50% off between 5pm and 9pm.

Breakfast was absolutely fab, with nice bread, fresh eggs cooked to order, noodle station and pancakes. I don't think there was anything they didn't do. It must take them hours to set it up ready for 06.30. Always very fresh and also very clean. We had lunch by the pool a few times and whilst sometimes it took a while to come it was always good. The smoothies and juices were also scrummy.

The hotel has a small gym which is adequate. We didn't use the hotel Spa as it seemed expensive compared to other local places. Particularly to one a few minutes walk along the beach.

The pools were never busy or crowded, but agree with other reviews one or two days it did look a little murky. The beach is also lovely and despite the hotel warnings we often had a bite of lunch from the beach vendors, very cheap and very tasty. A short walk along the beach brings you to Fishermans Village which has a good selection of bars and restaurants and a few shops. Friday night is the night market here which is also good for 70 baht cocktails. Wifi is a bit hit and miss in certain parts of the hotel.

We got a tuk tuk to Big Buddha Pier and took the ferry to Koh Pangan for the day and sat ourselves down on the Sunset Beach which has the most beautiful finest sand I have ever come across. There were a few dogs on this beach, which freaked my non dog loving daughter out, as they were very friendly to the point of laying on your beach towel with you!

If you want fake branded (Mulberry/Jimmy Choo etc) handbags the best place is probably Chaweng, but don't forget to barter, we got ours for 1000 baht in the end (approx £20). Although the best night market is probably in Lamai.

Special thanks must go to the two guys on security for seeing us across the road safely and always with a smile. Our room maid who I think was called Kwai or Kai, who unfortunately went on holiday halfway through our stay. And the ever smiling and always helpful Cristina who works Front of House.

In all we can't wait to come back to this little piece of Gods tropical paradise and would certainly stay at the Bandara again.

  • Stayed September 2013, traveled with friends
    • Value
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    • Service
Helpful?
Thank karenringer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art C, Guest Relations Manager at Bandara Resort & Spa, responded to this review, November 10, 2013
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

We are very happy to hear that you had a great time at Bandara Resort & Spa. Pleas be rest assured, the pools are now clear. We will tell your praise to the Security Team; they will be thrilled that their actions are being appreciated.

We look forward to welcoming you back to our resort!

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
campbelltown, South Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed October 22, 2013

Booked a villa through an online site who had a spring sale on so we saved some money on a villa. Heard nail guns and angle grinders quite badly on the fourth day of our stay so complained, someone came to our room and said would be finished by 4pm and no longer would hear it again. Still heard it everyday to point it woke me up and on the last day had enough,so rang the manager who was completely rude to me, yelled at me and said we got our room cheaper because of construction. We got our room cheaper due to a spring sale according to my booking details, so was lied to once again. Other people had been given compensation but we would not be given any because we got our room cheap in the first place. I just thought it was due to it being wet season. Yes it warned us of construction but judging by other reviews it sounded like it would be minimal. Also bamboo between villa rooms had large gaps, resulting in a lack of privacy. The pool filter is really loud, room servicing is patchy and were often left with only one towel, hand towels and face washers were never replaced past the third day. The rain leaks through the window in the toilet. Mosquitoes are really bad in the resort. The grounds are well maintained and very pretty but the resort pools are really murky. The view from the beach is nice. The restaurant staff are very attentive and friendly. The reception staff are friendly but English is poor. Location wad very good. Hired a scooter from across the road, which meant we could go anywhere. Overall spent a lot of time away from the resort due to the noise. Stay here if you don't wish to spend a lot of time here, at least til November anyway when construction finishes. And don't complain if you have issues, you will not get anywhere due to their rudeness and the large language barrier.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lolly711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art C, Guest Relations Manager at Bandara Resort & Spa, responded to this review, October 26, 2013
Dear Valued Guests,

Thank you for staying at Bandara Resort & Spa!

Firstly, we apologize for the negative experience and any inconvenience Bandara may have given to you. As the resort is currently under construction, we do always try to minimize the disturbances as much as possible. The work that was disturbing you and your partner is exactly replacing the bamboo fences of the villas. Again, we apologize for disturbing you and your partner.

With regards to compensation, it normally shows on all online sites that there is construction and that booking under the special rate will not receive any compensation. Please allow us to look into this issue as it is a very rare occurrence that the clients are not informed about not receiving compensation from booking the special promotion.

The murky pool is an issue in which we have solved. They are now clear and lively with our current in-house guests. There was a problem with our filtering system and the heavy rain exacerbated the problem.

We sincerely apologize for being unable to make your holiday a dream comes true. Thank you for staying with us and we hope to welcome you back to show that we have improve. We thank you for your constructive criticism.

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

We've just returned from a wonderful 8 nights at Bandara, Koh Samui, made especially lovely by our decision to splurge a little and book a villa. Bandara is not too big, relaxed, and really well located, on a lovely beach and just a five-minute stroll along the sand to the shops and restaurants of Fisherman's Village. We had read that Bophut's beach wasn't as nice as Chaweng's, but we thought it beautiful, with gorgeous views out to other islands and grainy sand rather than fine, which is easier to wash off your feet and clothes. Bandara seemed to attract couples and not so many families, although there certainly were happy-looking families there during our stay. Bophut is quieter is general than Chaweng and less of a party/nightclub/rage environment, which suited us.

The resort's grounds are luxurious and well-tended, the pool areas beautiful and the restaurants excellent. The buffet breakfast had just about anything any nationality would look for to start the day, and the beachside restaurant, Chom Dao, was top class. During our stay Chom Dao offered their Thursday night Thai buffet with sideshow games and market stalls, plus the Monday night dine-on-the-beach buffet, with a 35-metre buffet table right there on the sand, strolling minstrels who knew every song anyone asked for, and excellent service.

If you're used to newer, glossy, international resorts, you might think Bandara's decor is just starting to tire, but we noticed more the lush gardens, lovely pools and friendly Thai service. The villa was excellent - private, quiet, so roomy, with our own private plunge pool, courtyard and outside bath and shower. If you can stretch the budget to it, book a villa - it made our dream holiday something really special.

Without exception, all the staff were so lovely! Everyone on Reception, the restaurant and room service staff, and the wonderful men guarding the driveway, who help tourists cross the busy road safely ... I wish I could remember the name of the lovely lady who seemed to be in charge of the breakfast buffet - each morning she knew where every guest came from and greeted them with 'good morning' in their own language, which amazed us. The people in the Bandara Spa were excellent, and we had the most divine hot stone massage - highly recommended.

We hope to return to Koh Samui in the future and wouldn't hesitate to book Bandara again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art C, Guest Relations Manager at Bandara Resort & Spa, responded to this review, October 25, 2013
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

We are glad that you enjoyed the Thai Night and the Beach BBQ. They are always fun for both the guests and the hotel staff. It really motivates us to hear that our guests are happy with our effort. We will definitely relate this review to all of our departments. Thank you.

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 21, 2013

Stayed 6 nights and enjoyed all aspects of resort including breakfast and beachside. We were given credits to spend as compensation for building works, but they didn't interfere at all. A very generous gift and well spent at happy hour and restaurant. Particularly enjoyed Friday night market at Fishermans' Village. A beautiful start to a magnificent holiday. Staff were great. Hope to return one day

Room Tip: Deluxe room poolside on ground floor
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art C, Guest Relations Manager at Bandara Resort & Spa, responded to this review, October 25, 2013
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa, Koh Samui. We are very happy that you have thoroughly enjoyed your stay with us. We look forward to welcoming you back to our Bandara.

Thank you again for allowing us to be a part of your memory.

Best Wishes,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 bubbles Reviewed October 21, 2013

4 of us spent 10 days at Bandara in Sept and absolutely loved it. It was the first time we had been to Koh Samui and couldn't have asked for a better home base. Picturesque grounds, close to the Fishermans Market and right on the pretty waterfront. Lovely rooms with lots of space inside and out (we had a balcony). One of the biggest varieties of breakfast foods you could wish for.
We would certainly return to Bandara on our next Koh Samui break.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrevandPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art C, Guest Relations Manager at Bandara Resort & Spa, responded to this review, October 22, 2013
Dear Valued Guests,

Thank you for choosing to stay with us. We thank you for your kind review.

Please let us know when you will be coming back, we always have a special surprise for our returning guests! We will be looking forward to accommodating you and your partner again.

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thurso, United Kingdom
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 20, 2013

My wife and I spent 14 nights at the Bandara at the start of October. We picked this hotel as it was close to Fishermans village and it had a spa for my wife and a dive centre for me. Although we had reports from Kuoni about building works at the resort we were never affected by them. Kuoni put us at the opposite end of the resort, room 524, and the hotel were kind enough to give us a compensation voucher to use at the hotel. My wife used all of this and more at the spa which she was delighted with.
The room was a good size and well equipped. Breakfast was a delight with lots of choice. All the staff were very friendly and helpful. Gardens were well laid out and maintained with a small walk down to the beach area where the main restaurant is located. We ate there one night and the food was good. A couple of singers/guitar players wandered about playing requests. All very romantic.
Across the road is a family mart, Italian and Thai restaurants, chemist, money exchange, massage parlours and most importantly a laundry service.
Best bit is crossing the road with the guys employed by the hotel escorting you over. They are always smiling and a great help with the traffic.
All in all a good resort and well worth a visit. WE hope to get back there sometime.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art C, Guest Relations Manager at Bandara Resort & Spa, responded to this review, October 22, 2013
Dear Valued Guests,

Thank you for choosing to stay with us and for your positive feed back. We will definitely relay your message to the team. They do enjoy taking guests across the busy street of Samui! We look forward to welcoming you and your partner soon.

Best Regards,
Bandara Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bandara Resort & Spa

Property: Bandara Resort & Spa
Address: 178/2 Moo 1 | Tambol Bophut, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Bophut
#16 Romantic Hotel in Bophut
#17 Family Hotel in Bophut
#19 Spa Hotel in Bophut
#22 Luxury Hotel in Bophut
#24 On the Beach Hotel in Bophut
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bandara Resort & Spa 4*
Number of rooms: 150
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Also Known As:
Bandara Hotel Bophut
Bandara Resort And Spa
Bandara Resort Koh Samui
Bandara Hotel Koh Samui
Bandara Resort & Spa Ko Samui/Bophut

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