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“Retreat to nature, but service inconsistent”
3 of 5 bubbles Review of Six Senses Samui

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Six Senses Samui
Ranked #15 of 187 Hotels in Bophut
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Retreat to nature, but service inconsistent”
Reviewed May 12, 2014

I enjoyed my recent 5-day stay at Six Senses Samui, but was not as "wow-ed" as I had expected to be from previous traveller reviews.

What one pays for is really for the resort facilities - a decent length pool with unblocked views, a nice gym, one's spacious villa & serene nature setting. The beds were comfy & large bathrooms come with a semi-outdoor shower. Plus points is that the resort also provides (for a small fee) daily shuttles to & from a few tourist areas around the island if one wishes to explore, or if one chooses to remain in the resort for dining, there are a couple restaurant choices and a must try "Dining on the Rocks" experience for dinner.

On the downside, however, service while still above average, was not personalized for the resort's price point, and at times inconsistent. For example - Calls to the personal butler were not always picked up nor returned, one had to thus call guest relations; Beds were turned down with a small gift only on some nights as opposed to every night; Reception asked me to come pick up my food delivery from the lobby as opposed to automatically bringing it to the room when it was delivered; Room slippers were way too big & was not automatically changed for small asian feet; Personalized handwritten welcome and checkout letters was a nice touch but addressed me as a "Mr", when I obviously am not one (understandable for the welcome letter, but not so upon checkout); Made-to-order breakfast at the breakfast buffet was sometimes served to the table, and on other days not. I gave up on my made-to-order breakfast on one of the days as it did not come after ordering twice, not realizing I had to go pick it up. It was served just the day before. Staff at the spa reception also gave some attitude, on my day of arrival, after I asked for a little more time to review the spa menu instead of immediately starting on a personal consultation for a massage upon arriving at the spa while waiting to get my room. I had not even decided on a massage yet. After that, I could not get the receptionist's attention at all & had to go to the reception table to inquire about the different spa treatments in the end. Despite this, the spa treatments were not too bad with treatment rooms having splendid views.

As an eco resort though, the taps in the villa bathrooms were always leaking even after closing them to their maximum, and the matches box after box do not light. And although the resort is a place where one goes for relaxation, one must remember to plan & book things at least 1 day in advance for any activity including shuttles and dining at the resort. Not the most ideal for anyone not wanting to be on a schedule.

But otherwise, the resort environment, weather and food still made it a reasonably enjoyable stay.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheNotTakenName
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, Manager at Six Senses Samui, responded to this review, May 17, 2014
Dear TheNotTakenName
Thank you kindly for a well balanced review and thank you for pointing out some inconsistencies regarding certain outlets in the resort. We pride ourselves on our attentiveness and high level of service and it's great to get constructive criticism. We are addressing these points and aim to correct it by means of extensive re-training and role play exercises. I can assure you all feedback is welcome and we hope it did not tarnish your desire to return to us or any of our sister properties in the near future. Don't hesitate to contact me directly on rm-samui@sixsenses.com if you have any more feedback or would like to raise it directly with me.
Dawid Koegelenberg
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
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English first
Dubai, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 11, 2014

I have wanted to experience a Six Senses resort for some time now and Six Senses Samui certainly did not disappoint! What a stunning hillside retreat. Their infinity pool is "out of this world"...what beautiful views (as you can see from the pictures attached to this review). The hosts are all very attentive and go out of their way to assist, they touch base on a daily basis and if you do need anything, they are extremely proactive. The villas are situated in tropical hillside landscape and we would highly recommend the ocean front pool villa which was split over 2 floors with a gorgeous pool on the lower deck. The villa provides some fabulous little touches which are in keeping with their brand ethos and we loved the resort, the personal touches and the villa. The bathroom is fabulous and the outdoor rain shower such a novelty, the bathroom could benefit from a fan or air conditioning but they provide a hair dryer and mirror so this can be done in the bedroom where the air-conditioning is awesome! If you would like to visit other areas of Koh Samui, the hosts will organise a hotel car within 5 minutes and offer you contact details of hotel car hosts to pick you up at your convenience...this was in my opinion a great service. The spa is also set in such a pretty location...very much recommended. We really enjoyed ur stay...not a "party" location but a stunning location that offers great service and ultimate relaxation! I feel the need to comment based on previous reviews we read before booking, you can walk around the resort and it took us only 5 minutes to walk to dining on the hill (breakfast restaurant) from the far end of the resort so buggy is not needed if you enjoy a short walk and yes there are a few Mosquitos however they do protect you (smoke coils under every table in restaurants and in your villa) that this didn't bother us at all. Luxury with a clear focus on natural beauty and ethical tourism...cant wait to return to this property or another within the collection.

Room Tip: Well worth the upgrade to the ocean front pool villa
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, Manager at Six Senses Samui, responded to this review, May 17, 2014
Dear Louisa
Thank you for your great review regarding your recent stay at Six Senses Samui. It is very clear from your review that you had a great time while staying with us and we hope that you will return to us one day soon.
Dawid Koegelenberg
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech republic
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 1, 2014

A beautiful resort made for people who have sence for aesthetics and nature.
We stayed there 5 days then left for 3days to Koh Phangan and then come back for an another 4 days. It was nice experience to come back again after short break and feel like home
The staff is very friendly and it's very practical that you have your personal assistant for time of stay.

Villas are very cozy, comfortable, made from nature materials.

Unfortunately the beach is weakest part of the resort. Very shallow sea with seaweeds, food&beverage service and surrounding is so so. That's pity because this resort really deserves something nicer.

...on the other hand there is beautiful huge pool around 40 meters long!

We will go there again!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pavel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, Manager at Six Senses Samui, responded to this review, May 1, 2014
Dear Pavel
Thank you for your great review regarding your recent stay. We are delighted that you enjoyed our spacious villas and GEM "guest experience maker" services. We are looking into your beach & FB comments and will see where we can improve to be better. Thank you once again and we would love to see you back with us in the near future.
Dawid Koegelenberg
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
Reviewed April 28, 2014

My wife and I stayed at Six Senses over 12 months ago (first resort we had stayed at in Thailand) and now having stayed at 5 resorts in Thailand since then we really appreciate what Six Senses has to offer.

Everything about this resort is perfection.

It isn't cheap however if you can fit it into the budget then don't even think twice. Just an amazing resort. The staff are 1st class as is the food and rooms.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, Manager at Six Senses Samui, responded to this review, April 30, 2014
Dear Nathan
Thank you for your great review and a "wow" back at you sir. The fact that you waited a year to write a review and still feels we are the best says it all. We would love to see you back with us in the near future.
Dawid Koegelenberg
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 28, 2014 via mobile

The six senses provided the perfect spot of relaxation after an exhausting flight and brief trip in Bangkok. Unlike any other 5 stars we stayed at on our trip it offered an intimate and very personal experience throughout our stay. The staff knew our names and catered to our every whim.

We were up graded to an incredible room with stunning views from bed along with a private pool. The rooms are set out like Robinson crusoes tree house and although this hotel is a 5 star you still feel like you have some thai authenticity with the bamboo showers and incredible wooden architecture. The six senses is perfect haven to relax.

We were terribly disappointed with our next stop at the banyan tree in phuket which is a big tourist trap with nothing natural or real about it.

As a young couple travelling on an evening we did leave the hotel as the resort is very quiet and peaceful. But a taxi was easily arranged for us. Although we enjoyed the hustle and bustle of chaweng and bophut we were happy to be back in our little haven of the six senses both times!

We will definitely return to the six senses and will be looking into other six senses resorts to visit on our next travels.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, Manager at Six Senses Samui, responded to this review, April 30, 2014
Dear Sophie
Thank you for your glowing review regarding your recent stay. We are delighted that we could upgrade you but sadly this is not always possible due to occupancy levels. We are thrilled that you approve of our rustic charm and you are right by saying the location of the resort is away from all the noise and crowds. It is so peaceful here and the best complement will be if you return to us in the near future.
Best regards
Dawid Koegelenberg
Resort manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
85 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed April 26, 2014

An amazing resort, to relax, but also get to hire and car and see the island. Great staff, resort even a capacity feels as if its only you there. Rooms are stunning. The first Six Senses I've been too and we keep going back fallen in love with them.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonnyDodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, Manager at Six Senses Samui, responded to this review, April 26, 2014
Dear Jonny
Thank you for your short & powerful review!
It's great to see you had a fantastic time and we hope to welcome you back again in the near future.
Dawid Koegelenberg
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 22, 2014

Rustic charms to this resort are very well thought of. The staff are extremely friendly and go out of their way to ensure your stay is well catered for. Our personal Gem - Song, was such a lovely person and always ready to help.
The infinity pool was awesome. Our villa with pool was secluded and had a view over the sea, which was a delight to wake up to. Dining on the Rocks is to be recommended - food was excellent, as was our service...despite previous review. the best time to dine is at sunset, where the views are stunning. Quality of all dining in the resort was very good.
Worth hiring a car to sight see the island. Very easy to arrange and not very expensive. Fishermans village well worth a visit and has lovely beach side restaurants, at very reasonable prices.
There is some on-going building works across the bay, which could have been an issue if we were on that side of the resort. All staff, of all levels were very helpful and ready to ensure our stay was well catered for.
We had a few concerns in the back of our mind before we travelled after reading some of the previously posted negative comments. However, these were quickly dispelled once we arrived. Highly recommended.

Room Tip: Pool villas are excellent. Would not want a villa after number 35 whilst the building works are bein...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H0ney63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, Manager at Six Senses Samui, responded to this review, April 26, 2014
Dear Honey
Thank you for your great review regarding your recent stay at Six Senses Samui. We are delighted that you had an overall fantastic time with us and thank you for highlighting our high level of service standards. We are pleased to tell you that the road works across the bay from us have stopped and subsequently there are no noise issues. Please don't hesitate to contact me should you require and assistance with future Six Senses Reservations.
Dawid Koegelenberg
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Six Senses Samui

Property: Six Senses Samui
Address: 9/10 Moo 5, Baan Plai Laem, Bophut, Ko Samui 84320, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#11 Spa Hotel in Bophut
#14 On the Beach Hotel in Bophut
#14 Romantic Hotel in Bophut
#14 Luxury Hotel in Bophut
#43 Family Hotel in Bophut
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Six Senses Samui 5*
Number of rooms: 66
Official Description (provided by the hotel):
Six Senses Samui is set on a headland; with glorious panoramas out to the Gulf of Thailand. The 66-villa resort, many with private pools, is 45 minutes south of the Bangkok. The resort serves some of the best food on the island, offering regional and international cuisine and a wine cellar. A Six Senses Spa delivers a comprehensive menu of treatments together with spectacular views across a rock-fringed bay. However one gets around Samui, by foot, elephant or with wheels, a wealth of natural beauty is to be found. Boat trips also show you this most beautiful island. ... more   less 
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Also Known As:
Six Senses Samui Hotel Bophut
6 Senses Samui
Six Senses Hideaway Samui
Six Senses Samui Ko Samui/Bophut

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