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“A Magical Honeymoon”
Review of Six Senses Samui

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Six Senses Samui
Ranked #14 of 187 Hotels in Bophut
Certificate of Excellence
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A Magical Honeymoon”
Reviewed November 7, 2012

We wanted to spend our honeymoon in a hotel that would be "one of a kind", something different from any other ocean view hotels that we have stayed at before. Six Senses met our exception and more than that. The hotel was PERFECT starting with its unique design and ending with the caring and wonderful staff. The food was excellent, the spa was in a very high standard and the private pool outside our room was just the thing a honeymooners need... We have enjoined every single moment there! BTW, when we informed the hotel that it's our honeymoon, we immediately got an upgrade for the room, champagne and chocolates :)

  • Stayed April 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Talvurzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 6, 2012

The Six Senses, Samui is something of a contradiction. The accomodations are lovely. Lovely beds. Great bath. Outside shower. Lots of space, excellent facilities (free wifi in all rooms, for example), charming staff and a stunning location. So, what's not to like?
Well, there are a few things. But let's go through some more of the plusses first.
Top of the list is the excellent food in both restaurants, although Dining on the Rocks was an extraordinary, Michelin-worthy experience (at 5* European prices, like many top restaurants on the island). The other restaurant (on the Hill) serves high-end Thai and European food and has good set-menus. It's cheaper than on the Rocks, but more expensive than outside eateries, as one might expect. Breakfast is served here (included), which is a very good buffet indeed with excellent fruits, a juice bar and daily cooked specials. They also do an impressive array of homemade sorbets and ice creams and will even take requests for flavours to order!
The staff are all well-meaning, pleasant and will arrange pretty much anything for you. There are a few European senior staff (the GM is English), and the rest are Thai, but their English is variable - I got the distinct impression that other hotels had grabbed the best English speakers (we went to a few) and Six Senses had to scamble a bit to grab from the rest. Obviously, as any visitor to Thailand knows, English is a difficult language for Thais to learn and communication (especially where there are off-script problems) is often a challenge, so it's not unknown elsewhere - just especially noticeable here. Indeed, one of the main issues we had (and there were a few, to be honest) was a direct result of communication and language.
The Spa was good to very good, and expensive. More than the Peninsula in Bangkok!
The key issue with Six Senses is that it's a bit isolated; you can't walk out of resort to eat a local meal or down a cheap cocktail with any ease or on a whim. For honeymooners who may never leave their villa, or those looking stay on campus and sign for everything irrespective of cost, the resort is perfection. But for anybody who wants to go/eat/party/experience elsewhere you have to either hire a car (difficult if drinking is on your mind) or use the hotel's own car (which mounts up at 500bht each way) or twice-daily shuttle into Chaweng or Bophut (at 300bht each way, but at strange times). The front desk do not know any numbers for taxis and therefore were 'unable' to call one for us. It's worth knowing that on Samui taxis don't use meters and so costs will need to be negotiated. Usually they seemed about the same as the Hotel car. In essence, that's not bad then, I guess.
As a suggestion, I would like to see the shuttle as a continuing, complimentary service, though given the isolated location. Every little helps, after all.
My other suggestion is for the resort to seriously look at the 'On the Rocks' experience. The food really is (literally) sensational, but if the resort wants a 'destination restaurant' then they need to look at the whole package. Soup to nuts as the Americans say. Why no charismatic maitre d' - someone who will greet you, make a fuss, deal with everything, make you feel special. Someone who will become the public face of the place. Anybody who's ever eaten at Balan's at the Tousserok or The Residence in Mauritius and Zanzibar will understand how important that is for a restaurant of this quality and ambition.
At the same time, the hotel needs to look at the bar and the bar staff for the Rocks. It's all very well putting together an exhaustive cocktail list if the staff can't make a proper martini. A bar like this needs an international barman, I think. The bar area itself is also really disappointing, although I get the feeling that in the summer (we were that at the tail end of monsoon) they might have an imprssive outdoor bar, too. What's there really isn't at the same level as the food.
Six Senses is an all-butler resort. That's good. I like butlers. They're always around, they unpack or pack for you, suggest stuff, arrange stuff. They're the perfect buffer between cultures and language. They're there, unobtrusive, always in the background always ready to do what you need. Not our experience here. Even the smallest effort to contact your butler is an effort too much. It defeats the object of having them. The trick is for them maintain the balance between being easily available or behaving like a moquito. For example, based on previous experience, I would have expected all the butlers to be around during breakfast service to subtly check in with their personal guests and see if there was anything they wanted for the forthcoming day. Not here.
Finally a tip. If you're used to the kind of 5* hotel where guests get 'treatment' - you know, an unexpected room upgrade, the odd free drink at the bar or glass (or bottle :-) ) of wine with dinner - don't expect it here. The ethos at SS is 'nothing for nothing' and everything is chargeable. Understandable, but very different from many of the other top end resorts we've stayed in. They do do a good staff cocktail party though - that's no charge!
A note on the bill. Service is added to pretty much everything (10%) which is fine. The management, though suggest adding another 10% on at the end to be pooled across all the staff. That's a service charge placed upon another service charge (and the ubiquitous VAT) which is a little, well, you know.....
So, it's a four star rating but it really should be five, shouln't it?

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
2 Thank Fivestartravelleruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
102 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
Reviewed October 29, 2012

This has been our 3rd stay at Six senses Samui. Everytime we feel like beeing in a small paradise. Staff is excellent, the set up in the jungle is most relaxing and the breakfast is the best we have ever seen. Wonderful selection, all you could ever dream of. The pool villas are nicely decorated, big with a stunning view and the small pool is cleaned every day. I want to thank all the staff at the six senses to make each stay so special!

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
5 Thank SwissTravelManager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, General Manager at Six Senses Samui, responded to this review, October 30, 2012
Dear Valued Guests,
Really nice to see that we continue to exceed your expectations, this your 3rd visit to our resort. All your kind remarks have been passed onto our hosts, we do hope that you will return for another fulfilling experience with us in the land of smiles.
Safe travels, from all the Team
Kind Regards
David Ashworth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 25, 2012 via mobile

Stayed here for 10 nights as a part of our honeymoon in pool villa suite no 34 which was overlooking the bay.

Stunning setting and bueatiful people. The service was impeccable the whole time we were there. The food was excellent, granted its more expensive than the local area but you get what you pay for.

Planning to visit six sences Samui and Ninh Van next year.

  • Stayed November 2011
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Ljsow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, General Manager at Six Senses Samui, responded to this review, October 30, 2012
Dear Valued Guests,
Thank you kindly for your remarks on our services, all of us are very happy to see that we exceeded your expectations, and that as a result of this you plan to try our sister resort in Vietnam. We all look forward to welcoming you back to Samui and the land of smiles in the not to distant future.
Safe travels
Kind Regards
David Ashworth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 20, 2012

My family and I heard about this hotel from friends. They said it's the best hotel. Yes, I totally agree. Everything was perfect..atmosphere, service, food. Top hill swimming pool with silder..You can enjoy more than ten different flavors of ice cream for FREE. I highly recommend this hotel

  • Stayed October 2012, traveled with family
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Helpful?
2 Thank Veronica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, General Manager at Six Senses Samui, responded to this review, November 21, 2012
Dear Veronica C,
Many thanks for sharing your feed back with us, we are very happy to see that you enjoyed your stay at Six Senses, I have shared your lovely comments with all my colleagues, we do hope to see you again in the land of smiles.
Safe travels
David Ashworth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wolverhampton
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 4, 2012

Me and my wife have just returned from an amazing week in Koh Samui at the six senses samui. where do i start, we arrived from the airport and were greeted by our host, Prae, who was so lovely, she was always trying to improve our stay. we satyed in a lovely, which was spotless and very spacious. The food was really really good, as was the spa which was world class. i think i am in a postion to state that if you are looking for a luxurious beach resort in Koh Samui you will not be able to beat this place. if i was to name high's of which there are many the staff really stand out and a small negative if i was nit picking it would be the beach which was a bit on the small side.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jam85Wolverhampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SixSensesSamui, General Manager at Six Senses Samui, responded to this review, November 21, 2012
Dear Jam85Wolverhampton,
Thank you kindly for letting us know how much you enjoyed your holiday at Six Senses Samui. I have passed on your remarks to K Prai your butler and our Executive Chef, also nice to see the Spa Exeperience left you feeling rejuvenated.
We all look forward to seeing you again
Safe Travels
Kind Regards
David Ashworth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 1, 2012

We spent seven nights at Six Senses Samui with our one year old in a Hideaway Villa.
From the moment we were picked up at our previous hotel (Santiburi Resort & Spa, also great), we felt relaxed and at home.

Villas are spacious and have an eco and outdoorsy feel to them, yet with all the perks of modern life. Some travellers might not like the outdoor shower attracting one or the other worm, we did not mind. Also, as mentioned numerous times before, there is mosquitos around, but this is the price of living in nature. Views from the room were amazing (sunrise) and alone worth the money.
The infinity pool is simply stunning, while the beach is okish. We observed some fellow travellers being in pain after stepping on rocks, but did not have any issues ourselves. Might be worth putting up a warning sign.
Both the beach and pool service were friendly, attentive and non-intrusive.

The resort has two restaurants, Dining on the Rocks and Dining on the Hill, the latter being the place for the fabulous breakfast: without doubt the best we have ever had.
Apart from breakfast, there is lunch and dinner available in Dining on the Hill, with local and international cuisine offered. Food quality is good, pricing is fair for a hotel of this category.
Worth mentioning: there is a complementary child menu offered in both restaurant, great!
Dining on the Rocks is a must for the views alone. We had an eight course degustation menu which was very good, yet we had the impression that some courses were slightly overloaded with different tastes.
Service in the restaurants is good, yet appears slightly amateurish at times.
However, restaurant staff makes up for this with a friendliness that we have never experienced before. Our child was always in the centre of attention and thoroughly enjoyed it, so did we. Thank you for this!

While we did not use the butler service very often, we found it very handy to have a single point of contact. Our butler (Bo) made us feel welcome from the first minute and was friendly, pro-active and approachable at all times.

Overall, this place is a must for everybody seeking relaxation.
While not made for families with small children (purely due to its hillside location), the child friendliness is second to none.

We will come again once we have tried the other Six Senses properties!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank MrandMrsB_FFM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Six Senses Samui

Property: Six Senses Samui
Address: 9/10 Moo 5, Baan Plai Laem, Bophut, Ko Samui 84320, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#11 Spa Hotel in Bophut
#13 Luxury Hotel in Bophut
#13 On the Beach Hotel in Bophut
#14 Romantic Hotel in Bophut
#43 Family Hotel in Bophut
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Six Senses Samui 5*
Number of rooms: 66
Official Description (provided by the hotel):
Six Senses Samui is set on a headland; with glorious panoramas out to the Gulf of Thailand. The 66-villa resort, many with private pools, is 45 minutes south of the Bangkok. The resort serves some of the best food on the island, offering regional and international cuisine and a wine cellar. A Six Senses Spa delivers a comprehensive menu of treatments together with spectacular views across a rock-fringed bay. However one gets around Samui, by foot, elephant or with wheels, a wealth of natural beauty is to be found. Boat trips also show you this most beautiful island. ... more   less 
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Also Known As:
Six Senses Samui Hotel Bophut
6 Senses Samui
Six Senses Hideaway Samui
Six Senses Samui Ko Samui/Bophut

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