My friend and I plan to have a romantic night during valentine day, but end up horrible night @ luxury hotel, Q-signature. When we reach the hotel to check in, the receptionist told us that there is no booking shown in their computer and he keep asking us to wait for checking. And end up telling us no more room as per our booking and left a basic room which cheaper than what we had paid. We plan to get refund since no room available, but he refused to refund and give us private pool villa which cost expensive than what we had paid. Beside that he request us to top up 1,000 bath for each room. We have 3 rooms, so we have to paid 3,000 bath. 1stly we refuse, and the person who entertain us not happy. Finally after group discussion we agree to give 3,000 bath. We check in at 1.00 pm and after check in, we when for safari treking and back at 6pm. When I get into my room, I realised my bag which contain handphone, money and spec got missing. I suspect some1 get into our room without our knowledge. The hotel located up at hills and the rooms don't have proper lock. Which means behind of the rooms have an open air and stranger might got into the rooms anytime. Bcoz I am visitor of the country and i not sure their life style, therefore I not dare to make any noise with them. This make me don't have a nice sleep. This my 1st time to have a 5 star hotel with a bad service and security. I can feel unsecure there bcoz the way to this hotel are dark and the transport to this place are expensive. I rather leave at chaweng beach. Not worth for money. 0/5 for this hotel.
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- Also Known As:
- q Signature Samui Beach Hotel Bophut
- Q Signature Samui Beach Resort Ko Samui/Bophut