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“Absolutely Fantastic”

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Q Signature Samui Beach Resort
Ranked #125 of 187 Hotels in Bophut
York, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Absolutely Fantastic”
Reviewed March 26, 2013

One of our many trips to Q Signature and as always we were welcomed with the 5 Star hospitality that we always receive. The new Restaurant Manager Heleng went out of his way to make everybody feel valued and his attention to detail really added to the Thai hospitality..................ice cold flannels in the hot afternoon by the pool, complementary refreshing drinks. Our 1 bed room apartment was serviced daily to a high standard. The breakfast buffet was as fantastic as ever, the Seafood BBQ was delicious. The only disappointment that we had was the long wait for food at the Indian Restaurant at the top of the hill - 1hour 45mins!!!! BUT this is no reflection on the excellent service that Q Signature offers as this restaurant is NOT run by the hotel. Treatments in the Spa were pure luxury. It would be hard to find a more fantastic view from the infinity pool. Can't wait to return...................

  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Joanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qsignaturesamui, Manager at Q Signature Samui Beach Resort, responded to this review, April 10, 2013
Dear Joanne J,

Thank you for providing such a nice review of your recent visit with us. We take great pleasure in ensuring all our guests are enjoying their stay and we are excited to read your positive feedback.Thank you for complementing our pool, accomodations and amenities.And will pass your compliment to Mr. Heleng.We look forward to welcoming you back in the not too distant future.

Best regards,

Management
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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (152)
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English first
Manila, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 10, 2013

We are a regular traveler using RCI Vacation Club, since 2005. Last Feb. 23, together with some friends, we booked to Bali Indonesia under room no. 534 and 623. Before we leave from our country, Philippines, we already set an arrangement to the reservation officer regarding service transport from airport to “Q Signature Samui” our destination resort. Unfortunately, no one from Q Signature meet us in the airport. We have to wait for so long (our flight is 30 mins. Delayed). Finally someone came, when I confronted the man from Q Signature, he said he was in the airport at 10pm (our original arrival time) but, he did not exert effort to find out what happened to our flight. To compensate, he did not charge us anymore for the transport service, which is a very bad service we encountered. They also did not grant our request regarding the room. Upon check in, we find out, towels are lacking, extra bed is not set up. It took 1 hour before Housekeeping Come. We requested for towels and extra pillows, they can’t decide. We have to wait for the man name August, the Duty Manager, Housekeeping, Front Desk, the one who pick us up in the airport rolled in to one. All he knows is to say Sorry. Further, according to my companion room doesn’t have toilet paper. We got extra room paying aside from RCI. I thought everything is Ok. The staff just says sorry. Four days before check out there is person names Peter who sell time share that give assistance to book a service van to airport. Peter call someone to arrange then I ask if we need to reconfirm. Peter said it ok and all confirmed. But I still check to the same guy August, August say everything is okay. The following day there is no service van arrives to bring us to the airport. Then we look for Peter but they told us he is not connected in the hotel. But still Peter coordinated with August the FO. But we were just told that we need a slip, but why august did not give us a slip.


I recommend that August will be fired. He is very incompetent, he definitely ruin our vacation. What a disastrous vacation we experience in Q Signature. The resort has no system at all.

  • Stayed February 2013, traveled with friends
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank secretcharm07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qsignaturesamui, Manager at Q Signature Samui Beach Resort, responded to this review, April 10, 2013
Dear Secretcharm07,

Thank you for choosing to stay at Q Signature Samui Beach Resort and taking the time to post your review.
However, we apologize for the delay in the transfer service, it is not our usual standard. If there are any delays in flights, we are usually aware of those.
We will make sure it doesn't happen again.
We still hope to be able to accomodate you back sometime in the future.

Best Regards,

Management
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Travelers are raving about these Bophut hotels

Adelaide, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 6, 2013

Recently stayed at the Q Signature to celebrate friends 20th wedding anniversary. Purchased scoopon deal (Pool Villa) for 10 nights the staff and management were fantastic. Perfect location away from the hussle and bussle. Enjoyed in house massage, hired scooters to get around the island which is a must, stop for the best expresso at The Ciff. Best pizza is at Dolce Vita in chewang. Love to see this resort again. Thanks again especially to Dao & Paul.

  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
1 Thank Pina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qsignaturesamui, General Manager at Q Signature Samui Beach Resort, responded to this review, March 9, 2013
HI Pina,

Warmest greeting from Q Signature,
Hope you had a nice journey home.
Thank you for your wonderful review. The team & I are delighted you enjoyed your stay at Q Signature Samui and I have pass your compliment to Dao and her colleagues at Front Desk.
Please convey my best regards to Allan, Marianna and Lawrie.
Hopefully we'll be able to greet you again in the future.

Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 27, 2013

If you are looking for a serene place, then Q Signature Resort is good for you. We love the scene, very relaxing and rejuvenating. We also enjoy the massage, it was great. The rooms are spacious and the swimming pool are great. We also love the variety of food for breakfast. The staff is friendly and very helpful. We love the big infinity pool and the bar as well. The place could get boring for a while thought because it is far from the city center and to rent a taxi to go to the city could be costly. You have to walk a bit also, about 5 to 10 minutes to get to the beach. But our overall experience is good.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank May Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qsignaturesamui, Manager at Q Signature Samui Beach Resort, responded to this review, March 9, 2013
Dear Value Customer

Thank you for your wonderful review. We have passed on your feed back to all our departments; we strive to make our staff helpful and efficient to maximum guest satisfaction.
Thank you both again we would be delighted to welcome you both back in the near future.
Maraming marami pong salamat sa inyong magandang comment about our hotel.
Sa susunod po nating pagkikita & we're expecting to see you in the near future.

Management and Staff
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New Delhi, India
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 26, 2013

A good resort.. had the potential to be a lot better..
Situated on a hill top.. this resort has everything going for it.. but i guess till a couple of years back they had stopped maintenance work.. room furniture was slightly chipped, swimming pool tiles were broken in places.. but clean rooms and washrooms and polite staff..
location very nice.. 15 mins from chaweng beach by a scootie.. overlooking a beach.. (always ask for a ocean facing room and close to the reception) since on a hill, the trek to the rooms on the upper side was a bit of a pain especially if you get back in the middle of the night. but the hotel does provide pick and drop from rooms as well as to chaweng beach. The shop situated there is a god send where they help you rent scooties and book various island tours.. all in all definitely worth the money paid.

Room Tip: Ocean facing.. close to reception!
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank TarikaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qsignaturesamui, Manager at Q Signature Samui Beach Resort, responded to this review, February 27, 2013
Dear Ms. Chopra Tarika

We are delight to express our sincere thanks for choosing Q Signature during your visit to Koh Samui recently.

The team & I are delighted you enjoyed your stay at Q Signature. Your kind word are really appreciated and on behalf of Staff and Management. It was our pleasure and we look forward to welcoming you again in the near future

Warmest regards,

Management and Staff
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Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 24, 2013

Stayed here with my family for a week in January 2013.

Hotel was nice but having been in Thailand before I expected a bit more. Other resorts I have stayed at in Thailand offer free WiFi services in all rooms, free shuttle services to town and buffet breakfasts. Q Signature only offers free Wifi in reception which gets a bit annoying as the hotel is on a hill. We ended up having to hire a car because it worked out cheaper than paying for 5 people each way in the shuttle bus to Chawend. This hotel is a bit deserted too if you wanted to check out the action, I highly recommend hiring one.

I did enjoy the little strip of restaurants and shops on the main street leading to Q Signature. I also loved the beach and pool. Staff were wonderful, every time we had a problem with our room they were at our door within minutes. If I were to stay here next time, I'd request a room next to the pool.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jessica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qsignaturesamui, Manager at Q Signature Samui Beach Resort, responded to this review, February 27, 2013
Dear Ms. Jessica Elmes

We are delight to express our sincere thanks for choosing Q Signature Samui Beach Resort recently. It was truly our great pleasure to serve you.

Thank you for you value comment about internet and shuttle service. And is truely your recomment is on our managment attendtion to consider to offer free wifi for the whold complex nearly future.

Complete guest satisfaction is our goal and we looking forward to your next visit.

Sincerely yours,

Management and staff
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 23, 2013

Hello me and my wide stayed here in February this year after checking out of the White House as it was horrible.

The Q Signature is fantastic. We walked to hotel reception and spoke to a lady called Ann who in my opinion could not be any better at her job. We explained we did not like out current hotel and wish to stay here. She made a few phone calls and managed to fit us in by upgrading us to a two bed villa for the beginning of our stay until a room became free.We really enjoyed are stay here and cannot really fault this hotel one bit. The swimming pool is fantastic with excellent views. The breakfast room and terrace also has stunning views over the bay.

The only one thing I did not like is that there is no wifi in the rooms. I would have thought it would have been free on each room

We would stay here again and the grain sky staff especially Ann will make your stay even better.

Beware of Patrick in reception. He says he works for the hotel but my impression he works for another company trying to sell tours possibly. He would invite him self to breakfast with you and would not surprise me if he asked to come home with you on the plane.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JosephSmithson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qsignaturesamui, Manager at Q Signature Samui Beach Resort, responded to this review, February 27, 2013
Dear Joseph Smithson,

Thank you for your wonderful review. The team & I are delighted you enjoyed your stay at Q Signature. Your kind word are really appreciated and on behalf of Staff and Management. It was our pleasure and we look forward to welcoming you again in the near future.

Warmest regards,

Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Q Signature Samui Beach Resort

Property: Q Signature Samui Beach Resort
Address: 24/73 Moo 5, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#86 On the Beach Hotel in Bophut
Price Range (Based on Average Rates): $
Number of rooms: 123
Reservation Options:
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Also Known As:
q Signature Samui Beach Hotel Bophut
Q Signature Samui Beach Resort Ko Samui/Bophut

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