We booked a package deal with Q Signature through Scoopon. The deal seemed too good to be true, and what do they always say. We booked three months in advance, paying extra to upgrade to a private pool villa, and even confirmed our booking the week before. Upon arrival it took some time before a "manager" advised us that the resort was fully booked out and they could not accomodate us. They did however offer to transfer us to their newer sister resort down the road. Being a newer resort I though this might be OK, however the sister resort had no facilities such as restaurant, bar, shared pool and was basically a bunch of time share villas. After expressing my dissatisfaction with the arrangements an english speaking gentleman called Peter called to apologise, and offered to take us to a cocktail party. Things went from bad to worse from here. It turns out the cocktail party was just a sales pitch selling timeshare at the resort. The food was terrible, and the atmosphere worse when everyone realised they'd been scamed into a timeshare sales pitch. I immediately asked to either get my booked and confirmed room, or we'd cancel. The manager was kind enough to offer us a refund, however over a month later I am still waiting for said refund. There are many resorts around the area that are far better than Q Signature for the same price. I personally could not have had a worse exerience with Q Signature and still wait to see if they honour their refund commitment.
Be warned, if you stay at this resort through a deal such as Scoopon, etc you will be pushed and harassed by timeshare salespeople. Peter kept popping his head up everywhere and we just could not escape him or enjoy our holiday for the one day that we put up with this.
Worst Resort experience, go elsewhere as these people won't honour your booking or their promises! You've been warned.
- Also Known As:
- q Signature Samui Beach Hotel Bophut
- Q Signature Samui Beach Resort Ko Samui/Bophut