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“Don't honour commitments or even your booking! Beware of deals as they come with a timeshare sales push.” 1 of 5 bubbles
Review of Q Signature Samui Beach Resort

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Q Signature Samui Beach Resort
Ranked #123 of 187 Hotels in Bophut
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Don't honour commitments or even your booking! Beware of deals as they come with a timeshare sales push.”
1 of 5 bubbles Reviewed February 18, 2013

We booked a package deal with Q Signature through Scoopon. The deal seemed too good to be true, and what do they always say. We booked three months in advance, paying extra to upgrade to a private pool villa, and even confirmed our booking the week before. Upon arrival it took some time before a "manager" advised us that the resort was fully booked out and they could not accomodate us. They did however offer to transfer us to their newer sister resort down the road. Being a newer resort I though this might be OK, however the sister resort had no facilities such as restaurant, bar, shared pool and was basically a bunch of time share villas. After expressing my dissatisfaction with the arrangements an english speaking gentleman called Peter called to apologise, and offered to take us to a cocktail party. Things went from bad to worse from here. It turns out the cocktail party was just a sales pitch selling timeshare at the resort. The food was terrible, and the atmosphere worse when everyone realised they'd been scamed into a timeshare sales pitch. I immediately asked to either get my booked and confirmed room, or we'd cancel. The manager was kind enough to offer us a refund, however over a month later I am still waiting for said refund. There are many resorts around the area that are far better than Q Signature for the same price. I personally could not have had a worse exerience with Q Signature and still wait to see if they honour their refund commitment.

Be warned, if you stay at this resort through a deal such as Scoopon, etc you will be pushed and harassed by timeshare salespeople. Peter kept popping his head up everywhere and we just could not escape him or enjoy our holiday for the one day that we put up with this.

Worst Resort experience, go elsewhere as these people won't honour your booking or their promises! You've been warned.

  • Stayed January 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank aminns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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589 reviews from our community

Traveler rating
    171
    204
    102
    53
    59
See reviews for
125
311
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7
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

We went to Koh Samui for a few days before a family member's wedding in Bangkok and it was the most wonderful part of our trip. Our room had gorgeous views, a shared, but secluded pool and a quiet beach. I loved that the resort was quiet and peaceful but provided a free shuttle to the main strip and all the action under 10 minutes away. The food was typical resort fare but staff were lovely and there was a small show our first night. Spa treatments were affordable yet luxurious. My only regret is that I was 11 weeks pregnant so couldn't partake in cocktails! I highly recommend the resort's value for money and would gladly come and stay again.

  • Stayed June 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Melaina25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qsignaturesamui, General Manager at Q Signature Samui Beach Resort, responded to this review, February 27, 2013
Dear Melaina,

Thank you so much for sharing your wonderful review. Your kind words are really appreciated and on behalf of all the staff & the management: it was our pleasure. It was pity that you couldn’t partake in the cocktail but we wish you a healthy delivery. We look forward to welcoming you again in the future for your 2nd. visit.

Warmest regards,

Management and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 bubbles Reviewed February 15, 2013

We stayed for 7 nights via a voucher for $200, in a pool villa which was absolutely lovely but a bit dated and needs maintenance but was spacious. Also had an outside shower which was different and nice. Had great views from our room, was quiet and was lovely to sit out on the rocking chairs looking out to the sea every day and drinking beer. Loved the private pool though for some days out of action due to cleaning but was nice to have access to this. The staff were amazing from August, Dao, Tito & Anne in reception, Alain and Aom in restaurant, housekeeping and the bar staff. It had amazing views from reception and very quaint Thai architecture but light and airy. The hotel is in an amazing location on top of a cliff. We were lucky our room was next to the lobby so need for buggies. Whenever we had problems the staff were ever so obliging and helpful and couldn't do enough for us. The food is average but we only ate at the Royal Siam but service was wonderful. The ac in bedroom didn't work the last 3 nights and had some ants in the room. It was a short walk to the beach and a bit of a long walk into the main drag and on Wed nights there are night markets which was great. Don't miss going to the Fisherman's market on Fri nights. We also bought the meal package inc the spa which was worthwhile. Also the massages that were included were amazing. We also used the table tennis and pool table but the last day we were there, they suddenly charged to use the pool table which was strange since these facilities should be free for guests. I would say it is a 3 star hotel. I also loved the flowers that were all over the hotel, the presentation was beautiful. Also liked the fact that internet when working was free. Overall we enjoyed our week which was restful, relaxing and was a lovely holiday and would recommend this stay. Brinda & Peter, Sydney

Room Tip: We stayed in Rm 201 in a pool villa next to the lobby which i would recommend.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrinPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coffs Harbour, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 11, 2013

we stayed in a private pool villa for 5 days, was so relaxing, even though a bit dated and in need of maintenance, we felt it was great value for money and a beautiful spot. Breakfast was great and all of the staff most helpful. would definitely recommend it! Great area with some fantastic small restaurants in the area only a short walk from our resort. we hired a motor scooter and saw a lot of the island cheaply, great way to go if you can.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank vicki331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremantle, Western Australia, Australia
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed February 3, 2013

Beautiful resort, beautiful location.
Rooms are amazing, nice pools and really close to a nice beach Choeng Mon, my favorite beach on Samui!!!
The room was too dark, not enough lighting and the bathroom floods after every shower due to poor shower design and our room service plates were taken from room and left outside door for 5 days. Sheets didnt get changed once while we were there for 6 nights.
But definitely a great place to stay!!!

Room Tip: Try to ask for one not too far from lobby because it is very large resort and very VERY hilly!
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  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jacob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed February 1, 2013

Location was great for us, Cheongmon Beach quieter that Chewang Beach area. Great beach just down the steps from Q Signature with lots of massage places & restaurants. Staff very helpful and friendly, breakfast excellent. Yes, villas are starting to look tired and things need maintaining. Our outdoor shower fell off the wall (lol), we didn't mind. Still a great place. Villas were very clean & beautiful bedroom. Bed was very comfortable. We had a lovely time would go back to Q Signature or to another resort in same beach area. Close to airport

Room Tip: Villas have own pool. Uphill walk to villas, good exercise after eating too much for breakfast
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vicky T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 30, 2013

We have stayed here 3 times over 9 years & the last were in a shared (3 units) pool on the water hill edge. It was the most relaxing week we have had – anywhere. Yes the resort is showing signs of age & I suspect that as the building programme (it is a large sprawling place) is about finished I ‘assume’ maintenance will be next. The area is very quiet & there is a great walking circuit (before breakfast) down the beach & back along the road --say 4k? We rent a motor scooter each time & this gives us access to most areas in 10-15 minutes. As long as you are not racing the roads are fine & the ‘damaged’ young riders you see give you a good hint as to why they fell off -- cheep beer etc! Dinner is expensive at the resort & we often ate at a small local shack in the near village – local food wonderfully done.

Room Tip: ger a pool suite
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Q Signature Samui Beach Resort

Property: Q Signature Samui Beach Resort
Address: 24/73 Moo 5, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#55 Luxury Hotel in Bophut
#87 On the Beach Hotel in Bophut
Price Range (Based on Average Rates): $
Hotel Class:4 star — Q Signature Samui Beach Resort 4*
Number of rooms: 123
Also Known As:
q Signature Samui Beach Hotel Bophut
Q Signature Samui Beach Resort Ko Samui/Bophut

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