My wife, 9 month old baby and I came to Samui for a short vacation last week and initially stayed at another resort. After it poured for few days in a row we decided to cut our vacation short and head back home. We had not yet realized how badly flooded the island was and after 5 hour wait at the airport we were told that we would not be able to leave, probably for days. I asked for hotel on the hill (lower elevation properties were already getting flooded) and they recommended Q Signature.
The whole island then went dark with main grid out, and because all the flights and ferries did not operate for few days, the supplies of food, water and gasoline were running short. Obviously we were quite concerned about the baby since we did not have enough baby food, diapers etc and the roads became impassable.
At the worst of times, staff at Q Signature stepped in, preserved little fuel they had for a couple of hours of generator power a day, secured enough food to feed the guests and took extra care of our baby.
Mr. Kasri Chetty was particularly forthcoming, helped us get baby supplies, made sure we had cooked milk and boiled wated throughout the stay and calmly took care of everything we needed.
Overall, I would have to say that the entire staff, led my Mr. Damrongsak Kiewpeng, were just phenomenal, and even though I am sure they all had their own families and properties affected by the flood, they made sure their guests were safe and taken care of.
If we go back to Samui it would definitively be to this resort.
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- Also Known As:
- q Signature Samui Beach Hotel Bophut
- Q Signature Samui Beach Resort Ko Samui/Bophut