We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Incredibly Underwhelmed”

Nordique Spa Mont Ste-Anne
More attraction details
Attraction details
Owner description: Located on a beautiful property of over 300,000 square feet bordering a private lake, Le Nordique spa Mont Ste-Anne is the most family oriented spa in the Quebec City region, welcoming children to its safe and relaxing environment over 200 mornings a year. Finnish sauna, Turkish steam bath, outdoor hot tubs, Nordic bath, massage therapy and body cares are available to complement a wonderful outdoor experience in a pure, natural environment.
Reviewed February 27, 2014

I own a day spa and have been to other Nordique "style" spas and so I have an expectation of service and value. I feel this "spa" lacked both.
There is one hot tub outside and one cold plunge outside. There is also a yurt with lounger chairs and a fire outdoors. Indoors they have change rooms (which lacked almost all amenities) a eucalyptus steam room (emphasis on the steam) a dry sauna and an anemic rain shower thing that needs to be cleaned with CLR. There is also a restaurant which serves a few sandwiches, salads and drinks.
The hot tub is so small and uninviting and was okay to be in when it was just myself and my friends but as soon as other people showed up, it was uncomfortably small.
My towel became soaked and I asked for another one only to be told that it would cost $2 to replace it! Make sure you take everything you might need because they charged us $8 for flip flops. The only thing that came with the cost of admission was a robe, towel and water.
The website is great and is probably what draws people to this site. I would not return nor would I ever recommend this place to anyone.

Thank KathyRMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hlavoie, Owner at Nordique Spa Mont Ste-Anne, responded to this reviewResponded March 6, 2014

We are sorry that our spa did not meet your expectations. Our spa has been designed to be intimate and in order to do so, we have 3 hot tubs. Our largest one can accommodate as many as 12 people and the two small ones can sit comfortably as many as 6 people. You probably didn't see the 2 other hot tubs that are located on the other side of the facility.

For environmental considerations, we have established a green commitment based on principles like "users pay for what they get". We have been able to reduce our rates as low as 29$ per person but we ask our customers to pay an extra if they want more services like additional towels or robes. You must understand that at this price, amenities are also limited.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (20)
Traveler rating
Traveler type
Time of year
Language
All reviews
"cold pool"
in 2 reviews
"great experience"
in 2 reviews
"shower"
in 2 reviews
"indoor"
in 2 reviews
"charge"
in 2 reviews
"skiing"
in 2 reviews
"mont"
in 2 reviews
"ste"
in 2 reviews
Filter

9 - 13 of 20 reviews

Reviewed February 26, 2014

I loved the website and what they had to offer plus they were easy to get to from Mont Saint Anne. I enjoyed spending time in the yurt and the fire place inside was very lovely. I was quite surprised how small this spa is and I would not want to be here at full capacity. Unfortunately my overall experience left me feeling like I was at a bath house rather than a spa retreat. I have never been to a spa where it is a $2 charge to exchange a clean towel. Thankfully I brought my own extensive toiletries as they did not provide any hair shampoo or body lotions in the change room. They did provide “soap” in the shower but I have a feeling it was more like hand soap in the dispenser. Only one outdoor hot tub was working and it really needs a good clean, the “ring around the collar” was not appealing, and the paint job was sloppy. The waitress in the spa bistro was less than stellar with her service; we waited a while before she came to take our order. At one point she brought 3 salads when only 2 were ordered, she forgot my café; and when we asked for the bill she just left us at the table instead of informing us that it would be up at the cash. As an experienced spa goer I really had high hopes for this Nordic spa and I felt that I was left in the cold.

Thank Ojibway-Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hlavoie, Owner at Nordique Spa Mont Ste-Anne, responded to this reviewResponded March 6, 2014

Thanks for taking the time to share your comment regarding your visit at our spa. As you indicated, our spa is small and focuses on intimacy. We are sorry for the innapropriate service at the bistro.

For environmental considerations, we have established a green commitment based on principles like "users pay for what they get". We have been able to reduce our rates as low as 29$ per person but we ask our customers to pay an extra if they want more services like additional towels or robes. You must understand that at this price, amenities are also limited.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2018
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hlavoie, Propriétaire at Nordique Spa Mont Ste-Anne, responded to this reviewResponded March 14, 2018
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed October 15, 2017
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hlavoie, Propriétaire at Nordique Spa Mont Ste-Anne, responded to this reviewResponded October 17, 2017
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Nordique Spa Mont Ste-Anne also viewed

Saint-Ferreol-Les-Neiges, Quebec
Saint-Ferreol-Les-Neiges, Quebec
 
Sainte Anne de Beaupre, Quebec
 

Been to Nordique Spa Mont Ste-Anne? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing