Booked two deluxe rooms via agoda which according to their website merits me an upgrade to junior suite (promo at that time). To confirm, I sent them sms ahead of the actual stay and they confirmed that indeed we have been upgraded. I also asked if we can check in early and they said this is subject to availability.
Come day of check in, we arrived a little before 12nn. I asked if we can have early check in. They asked for P600 fee. As we were already there, I agreed and paid extra. The rooms we had were OK. A bit old but functional and spacious. Basic toiletries were provided. However, we never got the promised "free upgrade". The OK rooms were the deluxe rooms that I originally booked. So much for the promo.
Food and the free (plated) breakfast were OK. We asked for room service and it was delivered about 20mins upon order. The guy delivering food was pleasant and prices were reasonable.
All in all, it wasn't a bad experience. But neither is it a memorable one. I just suggest they don't make promos of free upgrade when it is clearly not true in our case.More
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