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All reviewsaqua parkgreek restaurantkids clubmain restauranta la carte restaurantsfamily roomall inclusive hotelfamily resortgerman kidshotel managementinteresting activitiesadult entertainmentblonde ladykids cornertropical poolwave breakerperfect hotel for families
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Reviewed May 21, 2017

Thank you for the excellent hotel and infrastructure.
May 2017 was great at Crete )

We loved everything, especially location, great food, massage made by Dr. Manolo (excellent) and kids club and family disco with Erica, Stratos and the great animation team.

We do hope to come back :)

  • Stayed: May 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank daleshina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded May 27, 2017

Dear Trip Advisor Member daleshina

We were thrilled to read about your positive experience in our hotel, GRECOTEL Club Marine Palace & suites, and we would like to thank you very much for sharing your thoughts with other visitors on Trip Advisor.

Please be sure that your kind words regarding the professionalism of our staff, will be transferred to Mr. Manolis, Erica, Stratos, as well as to the whole Club Marine Palace’s team.

We sincerely hope welcoming your family and you in our resort in the near future, and we wish you a wonderful summer.

Best Regards
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2017

we stayed in a family suite which was very comfortable. if you have children they will love the water slides! there are so many for small and bigger children and for the parents! the stuff is excellent, the food is very good, the rooms are very clean. it is value for money if you get all inclusive.

  • Stayed: May 2017, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Nik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club_Marine_Palace, GRECOTEL Club Marine Palace management team at Grecotel Club Marine Palace, responded to this reviewResponded May 24, 2017

Dear Trip Advisor member Nik K,

We would like to thank you for choosing our hotel, GRECOTEL Club Marine Palace & Suites for your recent holidays.

We are delighted to read that the overall facilities we provide exceeded your expectations. The fact that your children enjoyed so much Club Marine Palace’s activities gives us a huge pleasure, as the satisfaction of the little guests is a big priority for our team.

Once again, thank you so much for taking the time to share your experience on TripAdvisor, and we would love to welcome your family and you back in our resort in the future.
Best regards,

GRECOTEL Club Marine Palace management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2017

Just returned from a week all inclusive in this resort. The accommodation is spacious although we had a sea glimpse room it was more than adequate. The grounds are a delight and there was plenty of activities as this is geared as a family resort. The food is continuous not spectacular but still pretty good. The theme nights are all the same food but just given a theme. The Taverna is the highlight and the jewel in the crown. Run amazingly well and lovely staff, especially the management.......we felt the food in the main restaurant at breakfast and dinner was at times not hot as in a holding pattern. Overall this is a great group and this hotel is family friendly and absolutely geared to children. We went as a couple which was fine, we love children and enjoyed them with their families. I wouldn't go again for that reason but would certainly go to another hotel in the group geared for couples. Weather was amazing not a cloud in the sky for days on end. We had a very happy week. Thank you.

  • Stayed: May 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded May 16, 2017

Dear trip Advisor member Jane C

We would like to thank you for choosing our hotel, GRECOTEL Club Marine Palace & Suites, and for sharing your experience on Trip Advisor. We are pleased to know your expectations were exceeded in numerous aspects, from the provided accommodation to the daily entertainment program.

The fact that you highlighted the authenticity of our restaurant, the Greek Tavern, is a great reward for us.

Nevertheless, we are very surprised to read your comment regarding the food and the theme nights. As a team we are very proud of the variety of delicacies we provide, but we would like to thank you for bringing this matter to our attention. We certainly take our reviews into serious consideration, aiming at the constant improvement of our hotel.

It will be a huge pleasure welcoming you again in our resort.
Best regards,
GRECOTEL Club Marine Palace & Suites management team

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Reviewed April 26, 2017

We visited Grecotel Marine Palace during 2017 Easter holidays. As it was just the start for the season, it is a bit hard to estimate the true nature of the "beast" (365 rooms, hosting up to 1200 or more guests). Nevertheless I'll make an effort here below.

To give you an overall rating, I'd rate the hotel 4/5. As said, it really caters for families with an amazing waterpark, pools, beach (easy to swim and quite protected from the waves, lots of sunbeds..), play areas, discos, "kindergarden", tennis and basketball courts.. You name it. The staff is also very attentive and polite. As a cherry on top, the food they serve comes in tasty and varied, for all eaters from meat lovers to vegetarians (as my wife).

Why not five stars? Well the hotel and its rooms are somewhat dated already. The hotel was built in 2001 and even though they renovate bit by bit, only the rooms starting from numbers 700 (closer to the beach, by the Riviera restaurant) have (apparently, so they tell) seen a facelift. Renovation is going on continuously I am sure, since the buildings and facilities look all very nice. Also the beds and sofas were not very comfy, so it is not a jackpot and five stars but very good nevertheless.

Few tips for those considering this one; if going early season, prepare; it can be still a bit chilly in April. Secondly, it is truly a big hotel (at least for our liking) and can get crowded. We already saw queus for the buffet on our last night. Thirdly, I guess I wouldn't go without children. It is a family resort by heart and very well designed for that. Kids love it and that means the parents enjoy.

This all said, we are seriously thinking of going again when our kids grow up a bit. Starting from age 3 I guess is perfect, since then they can really enjoy everything from waterparks to hotel provided nannies :)

Room Tip: The suites' side is close to the waterpark but furthest from the beach. Rooms with numbers 700+ have been renovated most recently.
Stayed: April 2017, traveled with family
3  Thank LeoS684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded May 1, 2017

Dear trip Advisor member LeoS684,
Thank you for dedicating some time to evaluate our hotel, GRECOTEL Club Marine Palace & Suites on Trip advisor.

We are very pleased to know that you and your family enjoyed our Aqua park, the Kids club and our facilities in general. Furthermore, the fact that you mention our gastronomic offers is extremely pleasing, because the culinary satisfaction of our guests is a very high priority.

Regarding your comment about our accommodation, we would like to mention that an extensive modernization will be carried out periodically at GRECOTEL in the future, but in the meantime, every year a small renovation work of our facilities is provided, in order our guests to get the comfort they expect.

In addition, it’s true that Club Marine Palace is a very big hotel, but our team always makes a huge effort to make sure that our guests get fully satisfied. Please be assured that we will continuously review ways to fine-tune our processes and services to ensure better efficiency.
It will be a huge pleasure to welcome you and your family again in our resort. We will do our best to make your stay, again, as enjoyable as possible.
With many thanks,
GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2017

We stayed in a Family Bungalow Sea side room with a great see view overlooking the saltwater pool. We enjoyed the various pools, the beach, and the kids loved the evening entertainment (Family disco and always some sort of a show)! The food was decent with plenty of selection and we really liked the Greek Taverna restaurant near the sea at lunchtime. For a relaxing AI vacation with kids, this is a great place.

Tip: If you do a google image search, you can find a map of the grounds, which really helps to understand the setup, offerings, room locations, etc.

Room Tip: Bungalow side sea view; the suites have views but are too far away from the sea (up the hill and across the street)
Stayed: May 2016, traveled with family
8  Thank clarktk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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