I just arrived back from a 7 day holiday staying at the Lisa Mari hotel (6 August 2011) and I am sorry to say that it is the worst holiday I have ever been on. This review is a bit of an essay but there's a lot to be said about this place.
We booked through sunmaster and on their website the hotel sounded great - basic rooms (which is fine), air conditioning in the room and even free wifi! However, the reality of the place is a lot more grim than the travel agents - and even the reviews on here - let on.
We arrived at around 5pm and went to reception to check in. The receptionist couldn't find our reservation but didn't seem too fussed about this. She took us to our room without telling us anything about the facilities at the hotel, meal times etc, and left us to it. Our bathroom window didn't shut so we reported it to reception and thankfully they came and fixed it that day although many guests we spoke to who had similiar problems were met with hostility. We also found out that the 'free' wifi and air conditioning cost 6 euros a day each.
We then headed down to the restaurant which is located across the road from the main complex and quite frankly I was disgusted by what was on offer. I'm a vegetarian so I wasn't expecting to eat like a king whilst I was there but I have stayed in hotels in Spain and always been able to find something to eat no trouble. All the food was served school dinners-style and the limited options they had all contained meat. The food looked and tasted disgusting, no fresh fruit or veg and the everything was dripping with oil. There was no dessert, bread but no butter and the only thing I could eat was plain pasta. Even my mom who eats meat found the meal inedible. Breakfast wasn't any better either - there was no option for a warm meal as all they had was bread, hard boiled eggs, cereal or yoghurt. I also questioned the hygiene of the food after I went to get some jam and a load of flies came out of the tray.
This leads me on to the bar. After asking for Malibu and vodka the miserable girl serving drinks informed us that the only drinks available were ouzo, raki, metaxa, lager, wine from a box and fizzy drinks. When I asked about the bottle of gin on the top shelf I was then informed that I would have to pay for it despite being for all inclusive.
The cleanliness of the Lisa Mari also leaves a lot to be desired. During our week long stay the pool wasn't cleaned or chlorine levels checked which meant there were dead wasps and insects floating on the water. The sunbeds were never moved to clean the area around the pool either and the tables were stained with food and drinks from what looked to be a long time ago. The maid came in to clean the room everyday but she didn't make the beds and towels were only changed twice a week unless you paid for extra linen.
To add insult to injury, the staff at the hotel were rude and unprofessional. I agree with another reviewer who remarked that the girl serving at the bar was more interested in giving her friends free drinks and messing about on Facebook than doing the job she was being paid for. The rest of the staff were not much better, barely acknowledging guests or grunting in response to simple requests.
Overall, I would urge you to visit Bali if you want a relaxing holiday in a beautiful part of Crete but go and stay at the Bali Star or the Bali Paradise and avoid the Lisa Mari at all costs!
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- Also Known As:
- Lisa Mari Beach Bali
- Hotel Lisa Mari Beach Bali, Crete