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“great holiday”

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Mitsis Rodos Maris Resort & Spa
Ranked #3 of 15 Hotels in Kiotari
Certificate of Excellence
Level 1 Contributor
2 reviews
“great holiday”
Reviewed October 14, 2013 via mobile

Just came back from 10 nights at rodos maris. Had a great time. Hotel very good with just a few problems like eamonns room flooding from drain MF Sharky must have done the plumbing but maids done brilliant job cleaning up.
food good as no one ill as we had a meal in rhodes town and six of our party had bad guts next day. If people say food is repetitive then going to a michelin star restaurant every day for two weeks would be the same. Gary the meerkat loved the puddings.
All of the staff excellent apart from reception staff. All the women behind counter very rude and arrogant would have give 5 stars and not 4 if it was not for them.
Would like to say thanks to elsa in main bar and giorgio in italian restaurant plus babs and yamas bob for making us very welcome.

Stayed October 2013, traveled with friends
Helpful?
Thank borispig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (529)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
scotland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 11, 2013

I want to give an honest review.
Hotel was amazing the food was excellent plenty of choice even for fussy eaters.
The rooms were fab we stayed in 316 which was lovely and had a fab sea view. The only small problem was the ants, the first night they were everywhere but reported to reception and they sprayed the room and this was the end of the problem unless of course you leave food or crumbs everywhere. (top tip they hate anti bacterial wipes we put them in each corner and never saw another one) ps. they are tiny ants not big biting ones. The reception staff were so helpful cant believe some of the reviews about them they were nothing but helpful to us.
The resort is poor literally 1 or 2 shops and a supermarket but luckily we had friends in Pefkos and often went there for an evening which cost about 15-20 euros in a taxi. whilst being all inclusive and have everything you need on hand my husband and i do enjoy a little walk round the town visiting shops etc. You wont find anything there. beach was lovely not sandy shingled but that was fine loved having beach bar which was all inclusive too. To sum up had a great time nice relaxing break but would not go to that location again, i would defiantly go to Pefkos although could not fault hotel or staff they were brilliant more suited to older couple though (we are in our 40s)

Room Tip: 316 was a good room and only neighbours on one side but very private has lovely sea view
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mike69Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 11, 2013

Wow were we disappointed with this hotel. Yeh it has a spa. Yeh it looks good in the photos. But this is a 2/3 star hotel in terms of food, quality of accommodation, beach furniture, beach bar and overall service. The staff work exceptionally hard that can't be denied - but they whip your plate away before you've finished, they take your glass before you've drained the last drop and do not ask in the main buffet if you would like another. The beds are uncomfortable and I don't even really want to remember the "pillows". The beach furniture is in a terrible condition. The fag buts everywhere are mainly because there are no tables to rest an ash tray on. The beach bar was closed while we were there and make shift table laid in front with basic drinks. The ONLY snacks you can get in the day are a ham and cheese toastie - that is it at the beach. In the "Gelateria" a very poor salad baguette or cheese and ham baguette plus a few pastries or cakes in the afternoon.
The pool was FREEZING cold - I can't tell you how disappointed I was with this. The pool area was soooooooooooooooo noisy. There was another little pool which was quieter.
I was seriously disappointed with this.
Salads in the main restaurant were fine and fresh daily. The choice of the buffet was very poor and the food is not hot enough. They only offer one white fish dish and the sauces are very poor. The fish is most definitely frozen white fillets. The Italian restaurant is little better with fairly nice pizzas and a very basic grill of small pork chops and burgers most days. Oh they do serve bread sticks and pizza so that's why it's Italian. The Greek restaurant is ok but you have to book 2 - 3 days in advance. It's ok. The Chinese restaurant is probably the best of the 3 a la carte. But don't get too excited.
Lots of weddings while we were there and without wanting to appear anti Russian - there's a lot of Russians here. I won't say anymore than that.
I had 2 spa treatments - both fine - but VERY expensive for what you get.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MTS_London186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 11, 2013 via mobile

We have not long returned from a week at this hotel & overall had a lovely & enjoyable stay.

We had been given a free room upgrade on arrival which was a bungalow instead of hotel room. This was very nice, however the stairs up to the mezzanine were somewhat unsafe for our young children in our view ( too big a gap between the spindles ) . We did experience a few ants in the room but nothing that was a major issue, so didn't bother us.

The hotel itself & grounds were kept very clean & tidy, although the pool area toilets do need major refurbishment! The staff onsite were very friendly, especially the supermarket staff!..this shop on site was very well stocked & their prices very good ( more often than not cheaper than resort shops! )

The entertainment team were great, very friendly & not pushy at all. Had some great fun with them. Well done, Babs, Bob & Paulo & not forgetting the others.

Food was very good in the Chinese & Greek restaurants. Italian was ok, nothing special. Booking required for all. The main buffet restaurant was fine, food good/ok, although very repetitive, but very good selection of fresh fruit, salads & bread at every meal. Desserts were wonderful.

I would not rate this hotel a 5 star, but a very good 3* plus/4 star.

Nice grounds to walk through.

Small children's play park could do with updating.

I would stay in another mitsis hotel, & may possibly return to this one in the future.

Stayed September 2013, traveled with family
Helpful?
1 Thank acababe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 10, 2013

After reading mixed reviews we thought the only way to satisfy our curiousity was to go ourselves.
Arrived at hotel after a late flight with receptionist on her own looking flustered due to the number of arrivals. Room was ok, expected decor to be more updated and luxurious for 5* but nevertheless had basics with nice clean bathroom and a small fridge containing a free mini bar. Despite on arrival no shower curtain, lights not working and AC remote not working.
Clean towels provided everyday, no welcome pack in the room providing information and a charge for the use of the safe and radio.

The grounds of hotel were kept in good condition; close access to the beach; a small shop on sight; three other restaurants available (Chinese, Greek and Italian) need to be booked atleast 48 hours in advanced. Food in main restaurant was served warm very few dishes are hot apart from toast and on the spot eggs/omelette. Lots of variety of food but can be repetitive - venture out to local restaurants if possible.
Some staff are friendly and make your stay pleasant. Maintenance man left room door open when attended to fix lights and reception team didn't want to take responsibility - brushed under carpet.

Entertainment is poor for adults but children are kept occupied. The variety of drinks available at the bar are limited.

Overall, more attention to detail required for this hotel to truly be a five star experience.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SYMcP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cannock
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 10, 2013

Just got back on 5thOct.

We stopped here 12 months ago and this time it was the worst experience i have had for a long time.

Where do I start..........we have been to 4 Mitsis hotels and went to this one 12 months ago and boy what a difference......

The reception staff are surly and not helpful.

The dining room staff did there best but the service was woeful, If you like chicken, then you will be fine...

Cleanliness not very good considering the 5 star status.

We wanted to pay 35 euros to keep the room on for 6hrs and tried to book 3 days in advance - don't bother asking as you have to ask on day of departure and no we could not have it. They don't even have courtesy rooms...:-(

Overall, we will NEVER go to a MITSIS hotel every again, they just don't know anything about customer service and/or retention.

Chris

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mustangkcode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 9, 2013

Stayed at this hotel last year and found it very good. What a difference 12 months makes. Returned from a weeks holiday on 5th October and frankly was just glad of some different food. Meals were extremely poor with no choice unless you love chicken and more chicken together with it being Luke warm at best. Service was a joke as dirty plates never collected and obtaining a drink with your meal difficult. Cleanliness not one of its strong points either. And if you love ants you are definitely in your element. We have stayed at numerous mitsis hotels this is by far the worst and will never book with this chain again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mitsis Rodos Maris Resort & Spa

Property: Mitsis Rodos Maris Resort & Spa
Address: Kiotari 85109, Greece
Location: Greece > South Aegean > Dodecanese > Rhodes > Kiotari
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Kiotari
#3 On the Beach Hotel in Kiotari
#3 Spa Hotel in Kiotari
#4 Family Hotel in Kiotari
#5 Romantic Hotel in Kiotari
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mitsis Rodos Maris Resort & Spa 4*
Number of rooms: 428
Official Description (provided by the hotel):
Mitsis Rodos Maris Resort & Spa is a unique hotel, located at the southeast coast of Rhodes Island. Its elegant and picturesque rooms and bungalows are ideal for couples and families who seek after high quality in a quiet place. Since 1998, we are specialized in the All-Inclusive program, and with all our experience we invite you to explore the various facilities in Mitsis Rodos Maris. In 2011, the hotel was fully renovated. ... more   less 
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Also Known As:
Mitsis Rodos Maris Resort And Spa
Mitsis Rodos Maris Kiotari
Mitsis Rodos Maris Resort & Spa Kiotari, Rhodes

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