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“Rooms horrible, staff friendly”

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Mitsis Rodos Village Beach Hotel
Ranked #5 of 15 Hotels in Kiotari
Certificate of Excellence
Berlin, Germany
Level 5 Contributor
50 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Rooms horrible, staff friendly”
Reviewed May 10, 2013

I booked a so-called Bungalow for the family (2 adults, 3 small children). Upon arrival we were taken to our bungalow - which actually turned out to be one room with a double bed, two singles and a cot. In hindsight, it is important to understand that at this hotel 'Bungalow' = one room, whereas 'Family Room' = 2 rooms - something we had not been made aware of previously. The room itself was pretty horrible - old furniture and curtains and ants everywhere. Crammed into a room like this for a week was not our idea of the relaxation we had anticipated, so we immediately tried to move rooms.
The staff on reception and the reservation manager were very helpful and friendly at all times. In the end, there were no other kinds of rooms available and so we paid extra to move to the sister hotel, the Rodos Maris - a very good move.
Having organised for us to view other rooms in the first and then second hotel, the reception staff organised a mini bus shuttle to move all of our luggage to the second hotel.
The problem we had with the room category was undoubtedly down to misinformation from the travel agency, and not the hotel. The quality of the room and the ubiquitous ants would lead me to not book into this hotel in the future.

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank pkbpkb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (252)
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 8, 2013 via mobile

Before the holiday I was very stressed so I left my other Half to sort a holiday as i had no time! I didn't get involved at all, The week before we left I thought I would check it out! To my horror I found I had stayed at this hotel about 10-12years ago with my family, It was that horrendous we actually moved hotel! To my luck I arrived to the same hotel but the atmosphere was different! Staff were friendly, the place was spot less! Nothing had changed physically - rooms very simple, lay out of the hotel still the same no added areas, but it was like walking into a different hotel! I have no complaints at all! I'm a fussy eater, usually live off chips when away, but the food was nice, always some sort of chicken dish, pasta dish, chips, Spag Bol every night, two soups and more! Eggs at breakfast sausage, bacon, omlets, beans, cereals, pancakes! Couldn't knock the food at all! Wide selection of alcohol,and cocktails as well as Pepsis n stuff. Something for everyone, even for fussy eaters! Animation team are good, they don't mither you if you say no, no pressure from them, all very talkative! Shop has plenty of toiletries so don't go mad and have a heavy case, you can buy it all in the hotel at a reasonable price! Everyone speaks good English baring a few cleaners, who are constantly scrubbing rooms and the floors ect, free mini bar in rooms re stocked every other day! Kids club, evening and day entertainment for all ages! What ever you have read which I negative, has clearly come from someone who expects to be spoon feed off the staff, which they would probably do if you asked!! It's clean, relaxing fun, everything you want from a holiday! With a selection of pools it's never over crowded none of that fighting for sun beds business!! Found German women pushed in the ques but most of the staff would send them too the back! Mosquito plugs are needed, me and my other half were ok but our friend was bitten a lot over the week we spent! Home now ready to book another two weeks in October!! Can't wait too get back there!! :)

  • Stayed May 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jess&Carl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2013 via mobile

Jus got back today awesome holiday ignor what every bad review on here says me my girlfriend and our friends another couple had a fantastic stay here the staff carnt do enough for you, and treated with the up most respect, the animation team had us in stitches everyday, we fort they were nobs at first but they are a good bunch of people! The food is great diffrent everyday apart from breakfast, me and my friend ate like kings for the week, my girlfriend and his are fussy eaters and they ate three good meals a day! This has been out best holiday so far throughout my life and we go away twice a year to various places, we are booking again for October this year for 2 weeks!

  • Stayed May 2013
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Cbez09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stoke on trent uk
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 7, 2013

the beach here was brill but shingle so you need shoes the sea is like a lake it is cold in may but clear for snorkeling food and drink on the beach so you can stay there all day the rooms are ok wirh new patio doors and a louvered door on the out side of this it keeps the room cool at night and the flies out the draw back is the old bathroom circa 1970's there is no vent only a small window which lets the flies in and the odd mosquito the food is very good for A.I. and the place is spotless the beer is good the whisky is terrible the gin is spot on the brandy is ok the entertainment is the same stuff you find all over same jokes same mine and bad dancing there is karaoke; and a greek night! live band!! brill and dancers this is the best night! this hotel is well positioned for lindos(A MUST SEE PLACE) you can catch the bus to there! over all a good holiday for the money; the people were really lovely

Room Tip: this hotel is on a hill so if you are less able tell them!
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank ken b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 3, 2013

We stayed for a week all inclusive at the lovely Mitsis, We found the facilities to be excellent but room decor quite simple for a 5 star standard not nothing to complain about, Towels were changed and rooms cleaned daily. The hotel staff were friendly and always tried to make you feel welcome at all times. The food buffet wasn’t traditional greek but there was a range of food across breakfast, lunch and dinner and i’m sure there's something there for everyone. We were there off season so there wasn’t much to do in the area but the Animation team for the hotel kept you entertained whether you were young or old, they were always there to have a laugh and put a smile on your face! The Animation team may have made this holiday more special. We are thinking of going back in September and would recommend this hotel be it for couple or family as there really is something there for everyone!

Room Tip: Try to get a room higher than 2nd floor to get a seaview, and join in with activities.
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank tr1n1b0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, England, United Kingdom
Level 5 Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 1, 2013

Following our previous trip to The Laguna in Crete, another Mitsis hotel, we booked this supposed 5 star hotel in expectation of a similar experience.
Sadly the expectation was not matched by reality. Had we wanted to visit a tired 3 star hotel with a restaurant serving food of equal quality, we would have booked that. However 5 star should be used to indicate a level of comfort and luxury which the Village simply doesn't possess.
Mitsis are really doing themselves no favours by allocating such an unrealistic billing, only for guests to be left disappointed. Not just my opinion, but one shared by everybody with whom we spoke whilst there.
Not withstanding the disappointment with the overall standard, I can say that once settled into the hotel it is still possible to have an enjoyable stay. The rooms were very clean, as were most areas of the hotel.
Our first room number 715 was above a noisy generator, we also had only one light fitting, but no bulb in the main room. No bedside lamps either so not an ideal start. On day two we were transferred to room 926, which is in, what seems to be a newer block. The view from the room was very good, we were also pleasantly surprised to find that we had a bulb in the main room light and only one of the bedside lamps had a missing bulb.
The beds are horribly hard. Not suitable for anybody who is accustomed to a decent mattress at home. We asked for and received mattress toppers, which made sleeping a possibility.
Once we managed to persuade somebody to do something about the air conditioning unit cover on the flat roof above us, which was constantly banging with the wind, we finally enjoyed our break. That took 2 visits to Reception, the second at 1700 reminding them of the need for something to be done before bedtime. When bedtime arrived the problem continued so we telephoned. Thirty minutes later still no action, this resulted in 'She The Enforcer' making an angry call, which finally yielded a result. From this point onwards we started to unwind an enjoy the rest of the break.
The primary failing at this hotel, when compared with Laguna, is the absence of visible management. After 10 days, we still had no idea who the managers were. Perhaps they doubled as Reception staff, perhaps they preferred to stay in the background. In our experience, 5 star is defined by high standards in every area. Without a firm hand, the standards quickly slip towards that which suits the staff on duty. With staff working without a day off in 6 months, it will be extremely difficult for them to remain self-motivated for the duration.
The Health & Safety man who visited clearly didn't look too closely at the cracked glass above the indoor swimming pool. Several panes are damaged. I'm no expert on these things, but I am extremely worried about how gravity may affect so much weakened glass. If the worst happens, we will just have to hope that nobody is underneath. On a similar theme, the bar staff are serving drinks to very young children in glasses, rather than plastic cups. Perhaps I'm being over sensitive, but should what I estimate to be 6 year olds be walking around with glasses?
The Mitsis website advertises a free to use Jacuzzi and Sauna. We found the Sauna cabin downstairs. It appears unlikely that this will ever be used again. The Jacuzzi seems to have been spirited away and its presence erased from the memory of the staff, i.e. it isn't there!!
Finally, the food. It is difficult to be over critical when a hotel is catering for 500 multi national guests. So I'm not going to say much more than... its ok. If you take food from a freshly laid out tray it will be hot. If a tray has been left out for a while it will be cold. Timing is the trick here. Or of course salad. We decided to take an evening away from the dining room and ate at Il Ponte, which is situated on the beach road between Maris and Princess hotels. Absolutely fantastic food and Anastasios' warm welcome and excellent English ensured that it was the best evening of our stay.
In summary, don't go in expectation of anything more than a decent 3 star and you will be contented.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 28, 2013

nice hotel clean good food staff polite & helpfull.
but had 2 do alot of queing for food & drink noticed
staff queue jumping 2 get served before paying customers.
& a 25euro charge 4 safe key rippoff.

Room Tip: very hilly ask 4 room in main building
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank allykebab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mitsis Rodos Village Beach Hotel

Property: Mitsis Rodos Village Beach Hotel
Address: Kiotari | Rhodes, Kiotari 851 09, Greece
Location: Greece > South Aegean > Dodecanese > Rhodes > Kiotari
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#1 Best Value Hotel in Kiotari
#5 On the Beach Hotel in Kiotari
#5 Luxury Hotel in Kiotari
#6 Family Hotel in Kiotari
#6 Romantic Hotel in Kiotari
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mitsis Rodos Village Beach Hotel 4*
Number of rooms: 407
Official Description (provided by the hotel):
Mitsis Rodos Village Beach Hotel, is situated on the south coast next to the village of Asklipio with its beautiful beaches, 12 km from Lindos and only 22 km to the Prasonisi beach. This sprawling resort is designed to surpass the expectations of the most discerning traveller, providing excellent service in a secluded setting. ... more   less 
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Also Known As:
Mitsis Rhodos Village Kiotari
Hotel Mitsis Rhodos Village
Mitsis Rodos Village Beach Hotel Kiotari, Rhodes

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