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“Overall, very good”

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La Palma Princess & Teneguia Princess
Certificate of Excellence
Bristol
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Overall, very good”
Reviewed November 7, 2013

On the whole, the La Palma Princess is a lovely hotel and we had a great holiday.

Check in was as quick and efficient as it could have been, considering the number of people checking in at once. There was the option of a full check in, or partial (so you could get to the restaurant before service ended) which was quicker but meant you had to do full check in later. They provided cold drinks and sandwiches whilst we waited.

At this point is one of my gripes, the complex is SO huge that it can be difficult to navigate. It was dark by this point too so it was even harder. You are given a map, but a map is only of use when there are points to navigate from. The complex needs MUCH more signage to the relevant room blocks.

Our room was clean, of a good size and the bathroom, especially the shower was brilliant. The bed was a little hard for me though. There were enough English speaking channels to satisfy us for the short time we spent in the room. It was a little dark in there but as I wasn’t performing complex heart surgery, this wasn’t a problem.

The pool area is very nice and there are plenty of sun beds and lots of different pools to choose from although we mainly stuck with the heated one as the others were a tad cold at this time of year. However, poolside is lethal when wet and I saw people slip and fall on a daily basis. I cringed whenever I saw children running and I feel sure that the surface is a major accident waiting to happen, the hotel really need to do something to make the whole area less slippy underfoot.

Food wise- breakfast in the main restaurant is ok. La Chouza down by the pools knocks it into tin hat and although there isn’t quite as much choice, it is far nicer and Alfredo (I think) makes a mean omelette! The Pizzeria poolside is also nice. Things are cooked to order though so it can take a bit longer. If you want instant food, take lunch in the main restaurant. Tea times provided plenty of choice, I am a fussy eater so struggled a bit but it is not the hotels fault I don’t like meat.

Drinks – self serve beer, wine, coffee and soft drinks is a hit for us as no need to wait to be served. The drinks were good too, even the wine. The breakfast juice is absolutely hideous though.

Staff- without exception I found them all to be polite. I find you get back what you put in, in that respect. At times the bar staff in the lobby and theatre were slow though.

The Animation team did a fab job with the kids club in the day, and the mini disco at night is brilliant. For our kids, Priscilla was a favourite and Sergio made us laugh with his silly dancing. For the adult entertainment they also did a cracking job with the shows they did themselves. Before judging them negatively, you need to remember they are not on the Las Vegas strip performing professionally choreographed acts. There were also some excellent professional performances. The four different acrobatics/gymnastic acts were a favourite for us.

All in all, a very good holiday and we had good weather. This resort however would not suit the elderly, disabled or terminally lazy due to it being so sprawled out. It also wouldn’t suit groups looking for a party, as it’s simply not the kind of hotel and there is NOTHING outside of the complex.

I would go again, but probably only for a week.

  • Stayed October 2013, traveled with family
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Helpful?
1 Thank HeregoesBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2013 via mobile

We stayed for two weeks at this nice hotel. The staff were polite, weather was nice, and the hotel was very clean.
I'll break down some other things regarding the hotel below.

Food: - 4/5 reason being, the breakfasts didn't seem to be quite right for those that like a 'Full English', the bacon appeared softer, covered in oil, not crispy, and there seemed to be more sauce in the beans rather than the beans themselves. For those that like drinking tea, the tea they had was awful. But due to the selection of foods, I'm still giving it a 4 out of 5.

Rooms: - 4/5 again. They were very clean, and we're cleaned every dat whilst we were there. The only thing I can fault them on, is that the beds were two singles pushed together, and not a double. Other than that, We were both happy with them.

Entertainment: - 3/5 - although they tried to accommodate and please everyone, the evening entertainment was quite poor, each night they did have a different act, BUT, each only lasted about an hour! Some were rubbish, but some were good - the 'Motown' one being the best I thought!
Some staff had entertainment during the day, like water aerobics, shooting, etc, but I feel it's evenings where this place loses points on.

Surrounding area: - well after being there two weeks, we feel that by half way through the second week, we were getting a bit bored, reason being, we had done our bit of exploring, hired a car with Aviva for €30 a day, travelled to Santa Cruz, and drove up the mountain to the observatories, we even went in two different excursions, one to the rum disterelly and banana farms, and to the sub tropical rainforest. And the other excursion to watch the dolphins and look for whales. (Unfortunately there were no whales), but there were plenty of dolphins. With the €60 we thought.
As for things to do around the hotel, well unfortunately there's nothing via walking distance, it's to up hill and seems like a few miles away. It would of been nice to go to another restaurant elsewhere, but we didn't know of any, although we did see some on the coach, we just never had the chance to enquirer about it properly.

All in all, the place is beautiful, the island is a really nice place, and ideal for couples and families just wanting to get away from all the gangs of lads etc you get in places like Magaluf etc.
Ideal for a nice quiet holiday where you can get away from it all and sit in the sun.

I'd go again, but only for a week.

Stayed November 2013, traveled as a couple
Helpful?
2 Thank Whippitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2013

We were looking for a relaxing week away in the sun near the end of the year, and that's what we got! This hotel is fab... food is excellent, they had a different theme every night in the main restaurant with lots of selection...do not listen to bad reviews where the food is concerned especially! During the day we went to the snack bar located by the pools, where they have a good choice of food for a day snack place...pizza, garlic bread, burgers etc. This is good to mix it up a bit. Loved the wine on tap in the main restaurant, fill up your jugs with it!

The resort is clean, pools are all well maintained, rooms are clean and spacious and cleaned every day to high standard. I recommend watching the sunset with a glass of cava out on the terrace...amazing!

If, like us you like exploring then hire a car for the day, 30 euros, just go see Jay the friendly Thomson Rep. We drove round the whole of the island in the day, including going up to Roques de Los Muchachos, you must see this. Another place to visit is San Andres, there are rock pools to swim in and a bar with an amazing view! Also Santa Cruz is worth a visit, lovely little town with cobbled streets. You can also take a bus from outside the hotel up to Los Canarios, a traditional Spanish village, very quaint.

All in all, an amazing holiday at an amazing resort!

The only negative I can think of would be that they don't have tea and coffee making facilities in the room, we all want a brew don't we!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank AngeAnt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 3, 2013

this hotel will not suit everyone, including it's target mature market (it has lots of steep steps and slopes up to the main reception, dining areas and bars) but it has a lot to offer if the location and set up suit you. great pools, a spa, (and a nudist area if that's your thing!) , tennis courts and plenty of hillside/volcano hiking right on your doorstep. the dining is surprisingly good for a large scale buffet- regional dishes and plenty of choice for every taste. i'm veggie and i couldn't fault it- my other half loved the Canarian stews and tortillas. and the fact you help yourself to wine and beer !.now the minuses- unpredictable weather (very wet and windy in Jan), no tea/coffee facilities in the room (order at the main bar) and if you don't book a seaview room you'll be stuck in a life size replica of colditz.. the entertainment is erm, entertaining tho! even in winter they tried their best to vary the programme. the magician even came into the bar after to do close up tricks.it is also worth hiring a car- it is a stunning island with plenty to offer walkers and ramblers . so many different terrains. we loved the rock pools further up the coast- a lovely setting with very few other tourists.

Room Tip: book a seaview room and any extras you might need- the main area could be quite a hike in the rain...
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  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank notbeinfunnybut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 28, 2013

Hotel lovely location as long as you don't want to go outside as there isn't anything near to the hotel. As we'd booked all inclusive we expected to get tea/coffee facilities in our room but didn't and if we wanted this we would have to pay 3 euros per day. Also would have thought we'd get robes/slippers in the room as part of the Thomson Platinum collection and is rated 5 star. Very poor quality bed/bath linen towels and sheets had holes in them and the sheets didn't fit the beds and the mattress protector was ripped. To use the pools in the spa you have to pay 10 euros per day per person which I think is a bit extreme yes you expect to pay for treatments but not to use pools when you've gone all inclusive. Food ok same old stuff nothing out of the ordinary. Staff not the most friendliest in the world. We were put in a block for families with an adjoining room which we weren't very happy about. Wouldn't head back there anytime soon I've had better quality and customer service in hotels in Turkey & Egypt. Think they really need to up their game to improve quality and customer service.

Room Tip: rooms in the 600 block seem to be family rooms
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
4 Thank rabeyjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 24, 2013

We stayed at the hotel for 2 weeks from 30th August 2013-13th September 2013.
Firstly no issue with the coach journey from Airport to hotel, we had our 16month old son with and we were not worried in the slightest, there are a few bumps and bends but nothing too bad.

We were one of the last coaches to arrive at the hotel and the cue at check in was huge, lucky for us there was a family check in desk which was empty so we went straight through.
Our cases were taken to our room; we had a lovely sea view right by one of the pools which was a bonus as we had not paid for this which is advertised as an extra 30 euros a day.

The room was fine, a little cramped with the babies cot but we coped, as many reviewers have mentioned the shower is huge and is a real power shower which impressed (except for the first few days on the tender sun burnt skin!!!)
The hotel is very big and is actually 2 hotels, be warned it is very very quiet, the second hotel the Teneguia Princess looks like it has been mothballed, the doors were open some days and we had a walk around, it was like the hotel in the shining all set up (tables made etc.) but no one around.
The pools in the hotel are really nice and there are always loads of sunbeds available.
Food is of a good standard, have had a lot better but also a lot worse. Sadly due to very low occupancy the themed restaurants as advertised are closed so we found the food was a little samey, also they used last night’s dinner left overs as part of the lunch buffet.
Drinks were ok, good quality soft drinks beer and wine but the all-inclusive cocktails were horrendous, avoid at all costs!!! We paid for cocktails freshly made on a few nights for about 5 euros each.

Be warned this hotel is so quiet it is unreal, we stayed for 2 weeks, most people seem to stay for one so on the Friday afternoon when most headed off for the airport, we walked around the hotel and it felt like we were the only ones there (i think we might have been). On talking to a member of staff they told me that this hotel was built 8 years ago to attract Spanish holiday makers but with the state of their economy the occupancy has never taken off.

All in all we had a nice time as it did what it said on the tin, we just wanted to relax in the sun, the weather was great which was a huge plus, if it hadn’t been I am sure this would be a different review as there is nothing else to do but sunbath and swim in the pool which suited us just fine.

Room Tip: Ensure you get a sea view, it is stunning sitting on your balcony watching the sun set over the sea
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  • Stayed September 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank virtualgroover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 24, 2013

We have just returned from a lovely week at La Palma Princess. This is our third visit here and we don't usually return to a hotel! It is so relaxing with no fight for sunbeds,plenty of pools to choose from and the grounds are beautiful.The food is excellent with plenty of choice each lunchtime and evening. We preferred the Pizzeria for lunch and we were never disappointed.The staff are very friendly and efficient. The rooms are large with an excellent shower. If you want to relax and chill this is the place for you. Thank you La Palma Princess.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GillB65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Palma Princess & Teneguia Princess

Property: La Palma Princess & Teneguia Princess
Address: Carretera la Costa | Cerca Vieja, 10, 38740 Fuencaliente de la Palma, La Palma, Spain
Location: Spain > Canary Islands > La Palma > Fuencaliente de la Palma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Fuencaliente de la Palma
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Palma Princess & Teneguia Princess 4*
Number of rooms: 625
Official Description (provided by the hotel):
The 4 star hotel with its gigantic pool area is located in the sunny south-west of La Palma. Above the sea surrounded by banana plantations, the La Palma & Teneguia Princess is a paradise for those seeking tranquility. The layout of the resort resembles a small canarian village. 625 rooms are spread over several buildings, nestled within tropical gardens. Most of the rooms provide amazing sea or garden or pool views. Hotel guests may choose between 11 outdoor pools - including a pool with an artificial beach, a kids pool and an adults-only pool in the nudist area. Relaxation also plays a very important role at the La Palma & Teneguía Princess. Its SPA Aqua Princess offers on 700 m2 a jacuzzi, saunas, vichy showers and hydro-waterbeds. At a total of 5 restaurants (one of them opened seasonally), guests can enjoy hot and cold dishes from the buffet, themed evenings, à la carte meals, snacks or a tasting menu. To burn off those extra calories guests can play tennis, mini golf, use the gym or participate in the sports programme of the animation team. Romantic evenings are included: The La Palma & Teneguía Princess is perfect for sunset lovers and passionate stargazers. It's for a good reason the Isla Bonita has been chosen the world's first ,,Starlight Reserve". ... more   less 
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Also Known As:
La Palma Princess & Teneguia Princess Hotel Fuencaliente De La Palma
La Palma Princess And Teneguia Princess
La Palma Princess & Teneguia Princess Fuencaliente De La Palma

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