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Pilot Beach Resort
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All reviewsgreek restaurantkids clubhalf boardlarge resortlobster nightolive oilmain restaurantbuffet stylechoice of restaurantsanimation teamindoor poolsea viewroad noisewell equipped gymbreakfast and dinnernearest townmain part
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Reviewed July 9, 2014

Pilot Beach, CRETE, June 2014
Booked with Purple Travel, who I can recommend as being helpful & very efficient.

Flew Ryanair into Chania & picked up a hire car, 45mins drive to resort.
Ryanair, typical of a budget airline flight but I have to say there was no fuss at the airport regards, hand luggage or seats so overall not too bad.

Firstly I have to mention that prior to departure I contacted the resort to clarify terms of the booking. I was told I had to pay extra for drinks even though I had booked Full board. I contested this as on the website there is no ‘just FB option’ there is only FB+. The agent got involved and I had it confirmed in writing that the booking included the drinks with meals. Very confusing!

Although I had requested 2 units close by one another on arrival we (party of 5+1 baby) split into 2 separate accommodation which were at either end of the resort, some 10mins walk away from each other. We had booked the more expensive junior beach suite. We complained & were offered 2 close to each other at the back of the resort, however my husband and I would be downgraded. Eager to begin the holiday and settle in we accepted, but I think we lost out there.

The resort is kept to a very high standard; the staff are on the go constantly to maintain the gardens and accommodation. The coastal ‘National rd’ cuts straight through the center of the resort, the beach being on one side. An underpass makes it easy to get from one side to the other though. The beach is safe, shelving slowly into the deeper water, great for kids to play. The hotel pools were freezing cold even the baby pool, the sea was actually warmer!

Used the car a couple of days (weather was miserable mid-week) to explore. In land offers some marvelous scenery, roads cutting through mountains, with picturesque villages, wineries and countryside.

There are mosquitos and we all got bitten, if they bother you, take plenty of repellent. One of our apartments became infested with ants crawling up the walls and on the patio which was particularly annoying with the baby crawling about. This issue took quite a few calls to get it resolved.

We were on the full board + plan, breakfast, lunch, dinner and drinks in the restaurant with your meal. Food was generally good. It does baffle me though that a good moussaka and other Greek delicacies common in Greek restaurants here elude chef’s in Greek hotels!

At breakfast you take the water for tea from a catering urn, the water is not hot enough, 4 tea bags per cup are required to color the water, tea is cold & still weak. This could be for safety reasons with children running around in the dining area, but it’s managed at other hotels so why? Coffee is brought to you if you ask and it’s hotter. At lunch and evening meals we were offered water, a soft drink each + a beer or wine (1/2 bottle and sometimes a full bottle depending on who was serving you!?!). All purchased drinks and snacks are pricey, 3 cocktails at the pool bar cost me 27 Euros.

The staff were all very well-presented, attentive & friendly.

There is a dress code for the evening, although one or two men were in shorts, which seemed to be overlooked.

The couple travelling with us used the spa for a treatment & Jacuzzi, which they described as expensive for what you got and the Jacuzzi was cold! The experience was an overall ‘disappointment’.

The Greek night at the beach pool restaurant was really entertaining; we all thoroughly enjoyed the Greek music & dancing experience.

Would I go back? Maybe, probably not, too many other places to explore but the resort is very smart & the accommodation is comfortable and clean.

  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank sandizzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

Got a great deal from Bookable Holidays so set off for our first holiday in Greece.
Pilot Beach is a large resort spread out on both sides of the main road. The rooms are well laid out around pools or beach non more than three stories tall. We had a fantastic view of the mountains. There were at least five pools, the one on the beach we found the best.
Main reception area has two restaurants one Greek and one International; food well cooked and presented but became boring by the end of the week. There was also a restaurant on the beach that held two special nights while we were there, Zorbas night and Lobster night both at additional cost.
Although there is a bus stop just outside the hotel it is a bit isolated. We did walk into Giorgiopolis on day but found it a bit naff, except the supermarket that sold drinks and snacks at a fraction of the price of the hotel.
We had no problems at the hotel except the grading, no better than a four star Spanish Hotel, although the staff were excellent.
A lot of Russian guests who could get noisy and a little obnoxious.
In contrast our German neighbours were the nicest quietest people you wish to meet.

Room Tip: The free wifi worked only near to the reservation area.
  • Stayed: May 2014, traveled with friends
    • Value
    • Sleep Quality
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4  Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

This hotel is just almost perfect

ON the plus side
- Magnificent gardens
- great architecture
- wonderful sandy beach
- fantastic pools, the best I've ever experienced, especially the central one with sections for everyone from tiny crawling baby to water-polo fans
- quiet atmosphere no loud music all around but with a nice and friendly animation team if you feel like doing any sport or games
- clean, spacious rooms with all amenities
- REALLY FAMILY FRIENDLY - Everything is made so that the families feel welcome, kids clubs are just amazing, staff speaks a lot of languages, activities are fun and there are superb indoor and outdoor playgrounds. A free kids' buffet is available all day ! Ok mainly pasta and pizza but healthy alternatives were available too :)
Mini disco is great and not too loud. Parents can chill at diner or on very confy chairs while enjoying the show of their little one getting tired !
- Food is fantastic and restaurants have great views.
Fresh fruits, freshly cooked meals to cater for everyone. Breakfasts are so amazing, freshly squeezed juices, pancakes, local specialties, all products are really of good quality and staff is helpful and nice. You can choose between full buffet or half buffet, half served which is quite nice to be together when you have young children.

On the minus side :
- the main road is cutting the hotel in half and you can hear traffic noise almost everywhere. It's a shame to hear cars when on holiday by the sea in such a nice place... it it forced me to close the windows at night. Nothing unbearable though.
- There was a paying "Zorba's night" with music and dancing and the following day there was the same dancers and same music for free at the bar, felt a bit awkward about it...
- Russians come early in the morning to book the best seats at beach even if they only stay 5 minutes at a time and the hotel doesn't do anything about it, not very fair to the other guests.
- It's close to nothing so if you don't have a car, and want to visit things, be prepared to take some excursions. The train excursion to lake kournas is fantastic, a real shame it gives you only one hour there...
And ... that's it !

I would go back any time, it's one of the best hotels I have been to.

Room Tip: It's a very big hotel, if you have a beach bungalow, ask for one as far away from the road as possible. If you are on the other side of the road (gardens), you get to choose between having a pool in front of your room (seems quite fantastic to me :)) but having the potential noise or be a bite further and quieter with nice garden views. All rooms seemed good to me except those just by the parking lot, very noisy (garbage trucks, and so on)
  • Stayed: June 2014, traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank sourisverte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

This is a new modern resort situated on the beach just outside Goorgioupolis - a small quiet village about 40 minutes from Chania airport.
The room was spacious and clean and the food in both restaurants was first class.
I would recommend this resort for a good holiday experience.

Room Tip: A busy motorway runs through the resort but was not an issue
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank probablythree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2014

Having trawled through numerous websites looking for a hotel that would cater for our young family (boys aged 4 and 1), I stumbled across Pilot Beach. It doesn't appear to feature on the radar of most UK tour operators so we booked direct with the hotel and received a 20% early booking discount. Sophia in the reservations department was very helpful and attentive to queries and arranged a complimentary return airport transfer from Chania for us.

It is fair to say that this a German and Russian-centric hotel. In fact, we didn't come across any other guests from England until our penultimate day! This might be a problem if you are planning on utilising the kid's club.

The hotel is a large but beautifully manicured complex with a stunning mountain backdrop. Our family suite (4215) was located opposite one of the smaller pools yet was still convenient for the main building. The rooms are not über-luxurious but served our needs more than adequately. There was a fridge so we could store cold drinks and there were a few nice touches such as robes & slippers. English TV channels were distinctly lacking however and being charged €1.70 a day just to use the room safe seems a tad unreasonable given the fairly hefty room rates. There were also some hairs left on the shower wall from the previous occupants and the grubby paw prints which our sons put on our duvet cover near the start of the week remained there for the duration of our holiday.

The food is buffet based and although tasty and varied, became slightly monotonous after a few days. Buffets also seem to bring out the worst in people when it comes to etiquette e.g. guests pillaging the strawberries right at the start of the meal leaving nothing for anybody else. I would agree with other reviewers that the food wasn't very hot but unfortunately this also seems to go with buffet territory. The dedicated children's buffet from 11-5 is a nice idea but serves largely unimaginative choices (pizza, pasta, fish fingers etc) so our kids generally ate with us. The waiting staff are very efficient and polite and on one occasion point blank refused to allow me to clean up the mess my youngest had made on the floor. Sadly, dinner on our last night was spoilt by a certain World Cup football match, resulting in everyone piling into the dining room en masse donning their football shirts and flags painted on their faces. 'In order to maintain hotel standards, guests are required to dress appropriately for meals in our restaurants'. Hmmmmm.

The facilities are really what makes this resort stand out. The pool areas are lovely and never felt too crowded despite it being a large hotel. The children's pool with slides was a big hit although the lifeguards didn't act on the fact there were children in the pool who were clearly beyond the upper age limit of 8. The hotel is on a fabulous stretch of sandy beach with gently shelving sea, and despite the rather tedious sun lounger bagging going on, we never had difficulties finding a spot. The evening train ride around the resort was enjoyed by children and adults alike. Whilst I can't comment on the calibre of the nightly entertainment, the amateur posters advertising it certainly gave the hotel a rather cheap feel e.g. 'Miss Pilot night', 'Brazil night'. We were also plagued 3 times by the resort photographer en route to dinner having been told on the first occasion that there most definitely wouldn't be the opportunity to purchase further photos.

A word of warning regarding car hire. There is a car rental company called Sixt who have a desk in the basement of the hotel. We were going to hire from them until my husband checked on-line and discovered he could hire the same car through the same company and pick it up from outside the front of the hotel for a staggering half the price if he booked via the website!! He still had to visit the desk within the hotel to collect the car and was given rather short shrift for his astuteness!

If you are expecting decadent a la carte menus, unparalleled service and high standards of decorum from fellow guests then this is probably not the hotel for you. A lot more attention to detail is required to elevate this to a truly 5* hotel. However, it is an extremely family friendly resort in a lovely part of Crete.

Top tips: visit restaurant Alana in Rethymno for delicious Cretan food in a lovely setting away from the hustle and bustle of the harbour, spend a day visiting the Amari valley, have lunch at one of the tavernas up the hillside overlooking Lake Kournas to avoid the tourist throng

Room Tip: Ask for a room by one of the smaller pools
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank lovelyickleang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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