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Pilot Beach Resort
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Reviews (1,306)
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378 - 383 of 1,306 reviews
Reviewed October 17, 2011

First of all it is not a five star resort, I would give 3 max 4 stars. Let me start with good things: great pool area(s), spa, lots of activity for children, the beach is great! Also family suite was great for us as there was a separate bed room for children. Downsides: queues to breakfast and dinner, loud and busy breakfast/dining areas, boring dinners (ok buffet starters but main courses are really bad, everything overcooked or tasteless (you can get better food in local tavernas nearby), level of service/friendliness of staff, boring evening entertainment (well if you like 1980's you might enjoy or take is a camp humour). In summary: ok for a family holiday but don't expect a 5-start treat. I would never go as a couple.

Room Tip: Get a beach front villa and use beach-side restaurant to avoid crowds.
  • Stayed: October 2011, traveled with family
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12  Thank krdn-ctlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2011

Am just back from Crete (stayed from 8th til 15th October) and can happily say that I spent an enjoyable week at the Pilot Beach Resort. The resort is well kept (beautiful gardens and several swimming-pools) but also provides a wide variety of food. For breakfast, the american buffet is absolutely divine as well as the dinner buffet which provides local delicacies as well as international dishes.
The staff (waiters and receptionists) is polite and is keen to help. We had to change rooms as the building got flooded because of heavy rains and the move was very smoothly run.

However I ought to be as objective and honest as possible and I would say that I am disappointed with a few things : the room is not furnished to the standard you would expect in a 5 star hotel. The furnitures are very basic (old tv, no british channels but plenty of German channels!), the extra blanket stinked and the mattress was not very comfortable.
The bathroom is rather large with a marble-tiled floor but unfortunately not done to a nice finish. Also the toiletries provided is not of good quality (again not up to the standard you would expect from the 5 star hotel).

But please don't be put off by the description of the room and bathroom as the hotel is a lovely place to stay at. You even get a gift (a bottle of local olive oil) when you leave the hotel which is a very kind gesture.

Finally I would not recommend any travellers to go to Crete in October as the weather starts to change for the worse... expect heavy rains and thunderstorms!

Room Tip: rooms near the swimming-pools are quieter than the rooms on the beach side.
  • Stayed: October 2011, traveled with family
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4  Thank auroredesavoye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2011

We spent 7 nights in this true 5 star hotel. We were lucky enough to have booked a room beach side (unknowingly). The resort is extremely well kept, very clean and the service is excellent, and nothing is too much for them. We found the food excellent and being half board we could choose from any of the 4 restaurants which was great. Defintely go back again!!

  • Stayed: September 2011, traveled as a couple
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3  Thank Flicky62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2011

This hotel is amazing !! The service in the resturants was unbelievable.The hotel is so clean ,everyone is friendly,just the best hotel i've stayed in.
We went as a family ,2 kids aged 10 and 7.
The kids loved it .There are so many pools to choose from and the sea is not to rough and the sand is like cake flour!!!
If amnyone complains about this hotel they are just fussy!!!
There is absolutely nothing to complain about.

11 out of 10 !!!!!

Room Tip: We had a beach front suite,incredible !
  • Stayed: August 2011, traveled with family
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5  Thank MorrisDf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

We've heard of Pilot Beach Resort from friends, and then, as I always do, I've checked it on tripadvisor. So, we went there for a week with some friends and we haven't been dissapointed by our choice! The place is built and owned by a former pilot who spends the whole day among his guests, but very discretely. You don't notice him if the stewarts don't tell you about him! So, he manages the resort in a very effective way. The place is clean, the food is fresh and always plenty of it, the staff is nice and to tell you the truth, I've never seen waiters to move so fast and act so proffessionaly as I've seen here.
And the beach is great, I even heard it's the best hotel beach in Crete!
My point is that if we'll ever go back to Crete, we'll definitelly choose Pilot Bech again! And if you decide to go for it, make sure you'll book one of the sea front bungalows.... it's worth to pay some extra money to have the sea so close in the evening on the balcony, or when you get up in the morning!

Room Tip: As I was saying, if you decide to go for it, make sure you'll book one of the sea front bungalows.... it's worth to pay some extra money to have the sea so close in the evening on the balcony, or when you get up in the morning!
  • Stayed: June 2011, traveled with family
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4  Thank Diana_Bucharest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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