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“Not downtown”

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Four Points by Sheraton Victoria Gateway
Ranked #2 of 2 Hotels in Langford
BRANDON, MS
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not downtown”
Reviewed September 19, 2013 via mobile

Listed on expedia as downtown victoria. Was actually 15 minutes from downtown/harbor. Was told there are 2 downtown areas. Being a tourist in Victoria, I had no way of knowing that. Spent many minutes on phone @ international rate just trying to locate. But once there, hotel was extremely nice & clean. Just don't expect to park & walk.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGARDNERRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review, October 2, 2013
We would like to thank you for your response to the hotel on Trip Advisor. We are happy that you enjoyed the hotel itself and are sorry our location was not entirely made clear from Expedia. We do provide a shuttle service within 5 kilometers of the hotel and are more than happy to make arrangements to get to the downtown core. We hope you enjoyed the rest of your holiday and hope you consider us for your next visit to Victoria.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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479 reviews from our community

Traveler rating
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    31
    17
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Az
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 15, 2013

Sometimes after you review a hotel or restaurant others say their visit wasn't as good. Well one year later we revisited the Sheraton Four Points Victoria Gateway and amazingly it was even better than last year. The hotel has been updated, the rooftop restaurant is still a great place to relax, and the staff are awesome. Everything starts from the top. Good professional management always shows well. This hotel is a real winner.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank celticbuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review, October 2, 2013
We greatly appreciate our return guests and hope every stay is as enjoyable as the last. We hope to see you again and thank you for the great review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 6 Contributor
155 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 13, 2013

Had an opportunity to stay at the hotel. The location is very good but the service could have been better. While check in and check out was smooth and normal, other support services were not so good. The laundry was not picked up from the room in spite of mentioning at the Front Desk. Breakfast could have been a little more elaborate. However, the omlettes were very well done.

Room Tip: Try to get the higher floors
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anil29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review, October 2, 2013
We appreciate your input and all input is addressed so that we may make your next stay with us enjoyable. We are pleased to offer the breakfast and omelets until the restaurant renovations are completed. Sorry that the laundry was not handled in a timely manner and we have addressed that as well. If you need anything your next visit please don't hesitate to contact us and see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 5 Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 12, 2013

Well appointed hotel just off Hwy 1 in Victoria, BC, Canada. I had a large room with the luxury of a jacuzzi bath plus a massive separate bathroom.Green option available not to have cleaning done every day with points given if offer accepted. Coffee/tea making facilities in room and a small fridge. Free wi-fi. Friendly helpful staff. The only draw-back was noisy air con unit right next to the bed - I had to unplug it at night to be able to sleep as the control panel was too hard to figure out & there were no instructions.
I would definitely stay here again.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review, October 2, 2013
Thanks for your review on Trip Advisor and we are happy your stay with us was enjoyable. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qualicum Beach, Canada
Level 4 Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 12, 2013

This is a nice West Coast design hotel convenient to the Vic General and shopping.
Rooms are very clean and comfy.
The restaurant was under construction but the outside grill was okay if a bit chilly at night. BUT the food prepared there was superb...everything we ordered from salad to entree was just so tasty and well prepared. Wonderful meals.
The chef prepared them in very little light and space to work in but they were amazing. Congratulations...

Room Tip: Our room was spacious and very clean.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seeit88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review, October 2, 2013
Thanks for the review! We will be sure to pass on these great comments to our excellent restaurant staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2013

After repeated requests to the dj and manageress to tone down the techno trance music so that the parents and older attendees at the after party could dance, and being told by the dj that he wasn't a wedding dj "so what you get is what you get" and escalating to a " ill smash your teeth out", a fight ensued, started by the "dj". The manageress then proceeded to kick the entire after party including all the parents and frustrated music lovers. I suspect the dj was drunk or high on something, because his aggression was way out of balance. The dj was hired by the hotel, who hires a dj that isn't a wedding dj, according to the dj himself. What an unfortunate end to such a wonderful evening. The beds and the service from the hotel was great!!! But beware the wedding services!! You might end up fighting a wedding dj....:(

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike10stew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review, October 2, 2013
This was a most unfortunate incident and we greatly apologize on behalf of the hotel and catering staff. We take pride in our service and when things do not go as well as planned it effects everyone involved especially our esteemed guests. We hope that personally contacting the wedding party we have resolved the unfortunate incident. We hope you give us a second chance and would like to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 10, 2013

My wife & I have stayed here 3 to 4 times per year for 3 or 4 years now. I never regret the distance from the city as the staff are excellent, the rooms are clean and comfortable, prices reasonable and the area is quiet. We've often been upgraded to nicer & larger rooms than we booked, which doesn't hurt either. We find the local area restaurants are good and there's lots of stores nearby for any kind of shopping.

Room Tip: Rooms on the back side are probably a little quieter than the front but neither will be noisy.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Victoria Gateway

Property: Four Points by Sheraton Victoria Gateway
Address: 829 McCallum Rd, Langford, British Columbia V9B 6W6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Langford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Langford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Victoria Gateway 3.5*
Number of rooms: 117
Official Description (provided by the hotel):
Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby. This hotel is near downtown Victoria and Bear Mountain. ... more   less 
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Also Known As:
Four Points By Sheraton Victoria Gateway Hotel Victoria
4 Points By Sheraton Victoria Gateway
Four Points Victoria Gateway
Victoria Four Points
Victoria Sheraton

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