I say disappointed as was not cheap, and we thought by the time we get there will need a few days to unwind. Therefore prepared to pay bit more. This was the first hotel where we had the chance on a hectic schedule to "kick our shoes off" and settle for a few days.
There was confusion on check-in because I phoned earlier and added an extra day. The poor girl on the desk wasn't sure how to complete the booking, and the other girl (who seemed to be more senior) didn't seem keen to assist her. Busy procrastinating on minor tasks instead and it was plain the girl looking after us needed assistance.
Breakfast was expensive as our room cost did not cover breakfast, evening meals were costly as well as drinks. The bar area was virtually empty, but was for some odd reason was very noisy; more staff than customers. We eat breakfast down at Tim Hortons.
There was a shuttle service from the lobby area, but was limited. Couple of times requested for a pick-up, and was delayed considerably, on one occasion due to the driver deciding he didn't want to make the run down the Goldstream, so someone else volunteered.
We asked for the shuttle to take us down-town on our first day, but was told they don't run to the down-town area (too far) perfectly acceptable, and we didn't realise at the time how far out of town we were.
We asked about the bus service. We were told there is a bus at the bottom of the hill, turn left just after A&W, and we would need to change if we wanted to go into town. Strangely we were not offered the shuttle down to the change point in Langford where we could have hopped onto the direct bus to town. Nor was it suggested to us the regime for a transfer ticket, or that there was a "Trolley Bus" from Costco next door, which passed us as we walked down the hill. That was very frustrating, and would have cost them nothing just to have given us an idea re the local transport service!
Two nights very busy with kids who seemed to have been involved with lacrosse. They made a lot of noise and were excitedly running up & down the corridors at night and early in the mornings.
After our 4 night stay we were moving up Island, and intended to re-visit on our way back, decided not to, found a better hotel (Comfort Inn Blanshard St) Cheaper, even with breakfast, good value for money restaurant and better positioned.
Sadly the Sheraton, which was supposed to have been our bit of indulgence in this vacation, was not even up to standard, and considering their charges a pity.
- Official Description (provided by the hotel):
- Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby. This hotel is near downtown Victoria and Bear Mountain. ... more less
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- Also Known As:
- Four Points By Sheraton Victoria Gateway Hotel Victoria
- 4 Points By Sheraton Victoria Gateway
- Four Points Victoria Gateway
- Victoria Four Points
- Victoria Sheraton