I thought the accommodation was very good and the catering at the hotel was excellent.
During our stay on the Thursday evening my partner was taken ill with a flu like illness. I called out the local doctor from St Anton as he was in a bad way. The doctor arrived at 7pm but it was too late to collect the prescription from the St Anton a bus ride away. The doctor prescribed some antibiotics and implied that the hotel would be able to arrange for delivery or collection of this medicine. The Sport Hotel is a large hotel, with no local pharmacy. I assumed having trouble collecting prescriptions would be a routine and easily solved problem. I thought that as I’d paid over £1000 and our party of 50 people collectively paid £50,000/week to Inghams that this would not be a problem. Initially I asked our rep if it would be possible to collect the prescription on our behalf so that I could enjoy my last day’s skiing. I was told that this would not be possible as ‘we are a UK company operating in a foreign country’. I also took the matter up with the Resort Manager who was quite frankly rude and unhelpful.
The whole attitude of the reps and Inghams to me is wrong there was no assistance offered not even a lift to pick up the medicine. Sorry but I paid good money to Inghams and there was no assistance offered in return which I believe as a customer I am entitled to. Where were the reps when I needed them most??
The following day I decided to book a taxi before 8am. This took over half an hour to turn up for which I had to pay 44 euros return. I thought the hotel assistant ‘manager’ was utterly useless no follow up call was made when the taxi did not turn up.
If there was a serious medical emergency at the hotel I doubt if the staff would be much help. I'm not sure who gave this hotel 4.5 stars they clearly have never stayed there themselves.
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- Also Known As:
- Sporthotel St. Christoph Hotel St. Christoph Am Arlberg
- Sporthotel St. Christoph Austria/St. Christoph Am Arlberg