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“Negative experience”

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Doxford Farm Cottages
England
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Negative experience”
Reviewed May 25, 2013

I didn't end up visiting these cottages, for me the way people are treated at the point of booking is important, so thought I would share this to help others. If customer service at the point of sale isn't good, you've no chance of resolving any issues that may arise at a later date.
I was booking late and all the 4 star cottage complexes were unfortunately booked up. I found Doxford through Internet search, I was a bit unsure at first due to some negative reviews and fact that photos of some cottages just show the kitchen, usually pictures of all rooms are shown!
Anyway, I enquired via email late at night, availability was confirmed quickly & responded re price. Unfortunately, I do have to work for a living, but checked emails when got home next day. Replied to email re price to confirm booking, having told my young son we were going. Got email back shortly after saying cottage had been let to someone else, but we could have a different smaller cottage. They did have another cottage available, but that would cost us another £100!
If this is how customers are treated when booking, what's the after sales service like!
I've booked elsewhere, where I know the accommodation and customer service is good quality. Might cost a bit more, but the expression 'you get what you pay for' is certainly true.

  • Stayed May 2013, traveled with family
    • Value
    • Service
Helpful?
1 Thank 1LizT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doxfordfarmcottages, Manager at Doxford Farm Cottages, responded to this review, August 20, 2014
Firstly thank you for your review and for commenting on our speedy response to your initial enquiry, replying after 10pm really is something else! I have investigated the email chain and can see that my mother emailed you multiple times but no response was received, hence the cottage being let to another customer. Please can I also stress this cottage was on a ‘last minute deal’, our aim as a business is to ensure our cottages are being enjoyed by our customers and not sitting empty. Perhaps a deposit could have been given to secure the booking, the usual format when booking a cottage. I feel some of your comments about the cottages we offer are totally unjustified since you never actually visited us here at Doxford. As you can see from our other reviews our customers love our cottages as well as the ’family orientated’ service we have to offer at Doxford. I do hope you enjoyed your visit to Northumberland. Kind Regards, Richard Shell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 reviews from our community

Traveler rating
    57
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    5
See reviews for
51
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
1 review
Reviewed May 21, 2013

We had such a lovely weekend away at Doxford Farm Cottages. The farm is surrounded by beautiful tranquil countryside and the accommodation was amazing, it was everything you would want in a country cottage. We stayed in the East End Cottage, which was very spacious and had a private garden for the dogs. It was perfect for long walks with the dogs and it was close to the beach and other wonderful sites. really enjoyed our stay and would definitely like to return in the future.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gini K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
Reviewed April 19, 2013

Thank you so much for a wonderful week over Easter, from the easter egg on arrival to seeing the farm in full action for lambing it was great. Everyone was very welcoming and my daughter (8yrs) loved being in the lambing shed, feeding, cuddling and learning about the lambs and my son (4yrs) loved the dogs. We enjoyed the farm walk to the lake and my husband even had a shot a flyfishing whilst the children made mud pies!
There was everything we needed in the East end cottage but it was quite cold despite the wood burning stove - apparently better if you use coal. When there was a problem with the toilet this was fixed promptly. We left a children waterbottle at the cottage and it was hand delivered to us in Edinburgh - thanks
The area is lovely with Alnwick castle and garden with tree house resaurant book ahead! and not far to the coast - Craster to Dunstanburgh and Holy Island.
would definately visit again at Easter.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beanie40_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromborough, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2013

We have just returned from a wonderful holiday in Northumberland, staying in Northside Cottage on Doxford Farm. This is the fourth time we have been to Northumberland and the fourth time to Doxford Farm. We always stay in Northside as it has the little garden for the dog. The cottage is very comfortable with a log fire and wood burner in the dining room. The kitchen is well equipped and the bedrooms very comfortable. The cottages are located close to Alnwick and very central for beaches and castles alike. With thanks to Sarah and family are friendly for a great holiday - We will return to Doxford Farm Cottages, a home from home!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herts
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed December 30, 2012

After a difficult year for the family, we decided to spend Christmas in our favorite place, Doxford Farm, a great decision as we had a cosy, uplifting week. The weather was not as snowy as we had hoped but the rainy conditions did not affect us as we were so comfy in Stewards Cottage. The grandparents came for a couple of days and we found we had plenty of plates,cutlery etc to serve everyone.The Shell family, well Richard and John made sure we had a fab time and were always on hand should we need anything.We all slept brilliantly as the beds are so comfortable with ample covers if needed. Both our children were ill on arrival but the farm soon worked its magic.As I have mentioned in previous reviews, the location of the cottages is great, we were near enough to Alnwick for shops and takeaways, the coast for exhilarating walks with the dog, and the hills for beautiful views and snow! We returned home extremely reluctantly, surely the sign of a great holiday, We will certainly return and hope others will love the farm as much as we do.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cirencester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 25, 2012

We stayed at Doxford Farm cottages for a week in mid November this year and had a great time. There are a number of cottages available, and the one we had, had a nice kitchen with everything you needed, a great log burning stove and a very nice homely atmosphere.
The cottages are on a working farm and a great bonus was a farm walk that has been created as part of conservation activity - the walk took in some great views and it was perfect that it was right on the doorstep!
The location of the farm is brilliant, coastal path easily accessible by a short car journey, as well as the heart of the Northumberland National park. Whilst there, the owner recommended a day trip to Edinburgh via train which we did and was brilliant! It was very easy to do and a great way of spending a day in the city. Good location also for exploring Hadrians Wall and Newcastle.
The cottages and the hospitality of the owners was great - we would highly recommend them and look forward to a return trip.

Stayed November 2012, traveled as a couple
Helpful?
Thank LauraS03_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 17, 2012

We stayed in stewards cottage. We were a party of 2 family's, 4 adults and 4 children with 2 dogs. The cottage housed us all comfortably. It's a very cosy cottage, probably due to the aga. We loved this and used it not only for cooking but drying clothes. The kitchen is a great size and is really well equipped. There is just one bathroom with one toilet, but this didn't cause any problems as they have a shower room with toilet right next door. The bedrooms are large with comfy beds and nice quality bedding. The lounge is a little on the small side in comparison to the other rooms, and would probably benefit from a little more seating. A lovely communal area to the back, with seating, washing lines and bbq's for everyone to use. The games room is great for kids and the adults. Northumberland is very beautiful and the setting of these cottages doesn't disappoint. For us we love the coast, nothing better than stepping out of your front door and being able to walk on the beach. When staying here you have a 20m drive. It really is out in the sticks! But I would say the quality of accommodation outweighs this. The owners are always around if you need them, but not in your face. I'm sure we'll be back!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p00ly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doxford Farm Cottages

Property: Doxford Farm Cottages
Address: Doxford Farm | Alnwick, Chathill, England
Location: United Kingdom > England > Northumberland > Chathill
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #2 of 2 Specialty Lodging in Chathill
Price Range (Based on Average Rates): $$$
Number of rooms: 9
Official Description (provided by the hotel):
Doxford farm is a 500 acre working farm situated amidst undulating, unspoilt wooded countryside, five miles from the coast. We offer comfortable family accommodation in the form of 8 stone built terrace cottages and west cottage. ... more   less 
Also Known As:
Doxford Farm Cottages Chathill, Northumberland

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