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“Amazing Location, Service and Place to Relax”

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Muri Beach Club Hotel
Ranked #4 of 5 Hotels in Muri
Certificate of Excellence
Auckland, Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing Location, Service and Place to Relax”
5 of 5 bubbles Reviewed January 22, 2013

I have travelled extensively and I don't usually write reviews but after just returning from the Muri Beach Club Hotel, I felt I needed to. From the beginning to end of our trip there (10 days) the staff were super helpful and friendly, the place was spotless and the meals were terrific. Don't believe those reviews dissing the food (they have changed the restaurant menu) and it is fantastic. The location is directly on the beach with extensive opportunities for snorkeling and it is such an amazing place for couples to relax or keep busy with activities (kayak, lagoon tours, scooter rides into town etc). We will definitely return to this hotel if the opportunity arises to head back to the Cooks.

Room Tip: Beach front 2nd story all the way.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (193)
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English first
Auckland, NZ
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 19, 2013

Being new to Rarotonga we followed travel agent recommendation to base our stay at Muri Beach Club Hotel. What a great recommendation!
The location is great, snorkelling on the doorstep, amenities close by and very relaxed atmosphere. Other snorkelling spots, such as Fruits or Rarotonga are about 3 Kms away.
If you want to relax and unwind then Rarotonga is ideal. I spent most of our stay without wearing a watch - timeless indeed!
What makes Muri Beach Club Hotel stand out from other establishments are three things:
- The staff. Leona, Freddie, Gina and many other staff made our stay extremely pleasant and couldn't do enough to help.
- The restaurant. Great breakfasts, terrific even events and excellent vibes.
- The 18+ policy. By restricting residents to only 18+ we were not distracted by screaming kids and this helped create a more relaxed and less frenetic atmosphere. It's OK to have a family holiday, so long as everyone is over 18.

Only thing that could be improved is air conditioning - which can be noisy. We mostly slept with air conditioning switched off.

  • Stayed December 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank kiwi9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed January 18, 2013

For a classy looking place, with excellent reviews, we were looking forward to a great night. Friday nights here are widely advertised throughout the island as a Pork and Prawn night. The whole night lacked class, from when we sat down and looked out at the beach via dirty windows, to the Greggs salt and pepper shakers straight from the supermaket, to the meal and drink order being taken at the same time, to the meals arriving within 5 minutes and well before the drinks, to the meals being on super hot sizzling cast iron plates which continued to overcook the food so much so we has to put it on the side plates to stop it cooking, to the obvious origin of the food straight from the freezers of an Auckland supermarket, to only 3 finger bowls for 5 of us, to the caked filth on top of the ceiling fans which were turned off, to the sporting equipment also stored in the Bar, sorry to say, totally lacking any class. This establishment is obviously managed and staffed by a majority of non Cook Islanders, including the cooks (not chefs), and it was easily the worst experience of an otherwise great holiday in Rarotonga.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Upukonui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gotroppo, Operations Manager at Muri Beach Club Hotel, responded to this review, January 20, 2013
Thank you for taking the time to load this posting re. your experience at our SilverSands Restaurant, in your capacity as a casual diner. It is regrettable that you were not one of our in-house guests, as had this been the case, you may have had more opportunity to bring these matters to the attention of Senior Management directly during your stay.
Our 'Pig and Prawn' as well as the 'Polynesian Seafood Island Nights' with live local entertainment, are indeed well known and have to date always received very positive comments from our in-house, as well as casual guests. We are therefore naturally very disappointed to read a report such as you have posted, and thank you for spending your effort in doing so nevertheless .
As SilverSands Restaurant is located in very close proximity to the Lagoon, we are required to adapt to the constant onslaught of salt water spray, erosion from wind-driven sand and [at times] high levels of humidity generated by our glorious Tropical Climate. The windows of the Restaurant are therefore cleaned every morning before breakfast, however, on the day of your visit there had been an unusual level of salty spray, which may by the time you had dinner built up on the windows somewhat. Due to these climatic conditions, and by the same token, we have purposefully chosen to use air-tight plastic salt and pepper grinders [rather than metal that rusts....]. Our guests also prefer to use grinders rather than those less suitable permeable paper sachets.
Pork Spare Ribs and Prawns are indeed served on sizzling cast iron inserts in wooden platters - and this lends to the appeal and ambiance of this style of food presentation. Our staff are therefore instructed to get the order to the table whilst still sizzling for maximum effect. There is little opportunity for the food to deteriorate on these platters, as they cool very quickly, thereby posing additional challenges to our staff who pride themselves on getting the food to our guest's table with that enticing sizzle-sound and puffs of steam.
With regards to your comment on the ceiling fans, these are cleaned regularly. The only explanation we can provide is that perhaps the ornate Cook Island design [tattoo-like] in dark yellow colour on a few of the fans may, on cursory inspection, have been mistaken for stains
With regards to the apparent swift speed of food service in relation to the drinks service; your order included a range of milk-shakes which, like cocktails, take some time to prepare. In addition to this, your food part of the order would have been placed at the kitchen first to mitigate the wait-time for food on the usually busy Pig and Prawn Nights. As far as your perception that the food's origin was "...straight from the freezers of an Auckland supermarket...", this could in reality not be further from the truth. Pork Spare Ribs take some 2 hours alone to prepare to the final caramalisation stage, after initially being charcoal-seared whilst being basted with our secret marinade, and thereafter slow baked in the Steam/ Combi Oven. They are then kept in a covered bain marie, and finally placed on the flame grill whilst again being basted with marinade to achieve that lovely 'caramel-crisp outside', and 'succulent/tender inside' quality. Our Prawns are indeed imported in a frozen state,[although their place of origin is not New Zealand ] as Prawns are not available here locally. These too require some considerable preparation in terms of de-veining, cleaning and preparing to order eg. grilled BBQ, flash-grilled Piri-Peri, and / or pan-seared garlic and lemon pepper.
As the only route for all guests from the central courtyard area to the sandy white beach along the Lagoon edge is past the entrance / bar area of SilverSands, this provides the perfect collection point for our in-house guests - who invariable head straight for the bar on their return from their snorkelling / kayaking/ sailing activities in the Lagoon anyway. In the evenings [dinnertime] this equipment is stored well out of the way and on the inside of the Lagoon-facing porch area, for security reasons. It is indeed visible when standing at the till, but this has a purpose - as many of our guests choose their gear at the end of the evening and take it to their rooms - ready for an early snorkel before returning for hearty Tropical Breakfast Buffet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed January 17, 2013

An adult only [=-)] lovely resort which faces the lagoon. The accommodations were comfortable
and the property well cared for. We had a lagoon facing room on the first floor [there were only two floors] and would have preferred a second level room but none were available.

What makes this hotel stand out is its more than friendly and helpful staff. I can't say enough about Danae, the front desk manager who seemed to be there all of the time. She always made whatever we asked for happen and did it with a congenial, warm response. ALL of the staff were friendly and helpful.

My only reservation about this hotel is that it sits directly next to public parking/access to the beach. Many times we had groups of people right in front of our room which was was their right to do so but which crowded the beach in front of us.

I'd definitely stay there again but would request a 2nd level lagoon facing room when reserving.

Room Tip: Request a 2nd level lagoon facing room. Enjoy!!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheLTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

I can highly recommend Muri Beach Club Hotel to all travellers going to Cook Islands. Staff are excellent and soooo helpful. Hotel is beautiful, restaurant is outstanding and has a lot of variety. Facilities are excellent at this property. Cannot wait to go back.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
67 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed January 14, 2013

We stayed over the Christmas and New Year period and I had been looking forward to it for nearly an entire year that it had been booked for. Unfortunately we came away with the impression that we were a hassle for them to deal with - this was mainly the restaurant/bar staff. On 4 separate occasions when my partner had gone to the bar to order or pay, someone else would come up to the bar after he had already started talking to a member of staff, and the staff would interupt my partner and go and deal with the other person first. Once or twice I could understand but 4 times just made it seem like "oh its you so it doesn't matter". I am a picky eater and was disappointed that with the change to the restaurant they had basically got rid of most of the plain, safe dishes - or if they did do them, they didn't advertise. We only ate at the hotel three times in a 14 day period.

The location is still amazing, Muri Beach is the best beach by far, but now there was a lot more activity and it didn't feel as private anymore (but thats what 2 years of publicity can do!) The pool area is still outstanding, even while the hotel is fixing some of the tiles they do it in such a way that you can still use the pool.

Room Tip: We had room 206 which is a beachfront apartment at the end on the right hand side. You get a little...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abandrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 12, 2013

This was our 4th trip to Rarotonga, each time we've stayed at MBCH. The staff are very friendly, the rooms are clean and the service daily great and the location on the best beach on Raro can't be beaten.

I love that you can now hire bikes direct from the hotel, and there are a number of lovely places to eat within walking distance. Personal favorites Sails just down the beach, and the Flame Tree down the road.

TV stations are limited - but who goes on holiday to watch TV (not us). No Wi-Fi in the rooms takes a bit of getting use to, no doubt this will change soon enough!

We've stayed in the gardens view room, the pool view room and the beach front - all are really good! Its lovely to walk from your room into the water, so go for the beach front if you can.

We love it, and will be going back!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Thomsey2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Muri Beach Club Hotel

Property: Muri Beach Club Hotel
Address: P.O. Box 3050, Muri, Cook Islands
Phone Number:
Location: Cook Islands > Southern Cook Islands > Rarotonga > Muri
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Muri
#4 Luxury Hotel in Muri
#4 Spa Hotel in Muri
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Muri Beach Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
Muri Beach Club Hotel's unequalled adult only resort location puts guests right at the heart of one of Rarotonga's most outstanding natural features - Muri Lagoon. The lagoon is the island's aquatic playground for superb and safe snorkelling and swimming. With other water sports like kayaking, wind surfing, kite surfing, sailing and glass-bottomed boat rides, there's always an opportunity to get out on the water and away from it all. With Motus (offshore islands) a stones throw away beckons you to enjoy its uninhabitated oasis..... ... more   less 
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Also Known As:
Muri Beach Hotel
Muri Beach Rarotonga
Muri Beach Club Hotel Rarotonga, Cook Islands

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