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“There are reasons this B&B has no stars...”

Crockshard Farmhouse Guesthouse
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Crockshard Farmhouse Guesthouse
Ranked #5 of 5 Wingham B&B and Inns
London
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“There are reasons this B&B has no stars...”
1 of 5 bubbles Reviewed September 10, 2011

My Husband, 2 small children, puppy and I stayed here for 2 nights over the August bank holiday. We now know why it was the only place that could accommodate us at the last minute.

Having only got our dog 6 weeks ago, we were not accustomed to travelling with a pet and therefore unaware of the standard of accommodation we could expect. 2 weeks before the Bank Holiday, we settled on Kent for our short break and started the search for suitable places to stay. We are used to staying 3 and 4 star, so after ruling out the surprisingly numerous hotels/B&Bs in the area that were happy to take dogs, (that were already booked up), we moved our search inland and down to the farmhouse/non-categorised accommodation.

I have since read the other Trip Advisor comments about Crockshard and only wish I had read them before we went.

Our positive points are few, so I will start with them. The family room for 4 was spacious and the beds were comfortable. From the outside, the farmhouse is beautiful and has a great garden and very relaxed rules (if any) as to where dogs can go.

The negatives are numerous, so to summarise:
1 shared bathroom for 4 rooms (2 family rooms for 4 and 2 double rooms - potentially 12 people...),
1 hand towel in shared bathroom, which was threadbare and not changed for 3 days,
Fully carpeted house and bathroom, which looked like it was not hoovered for 3 days,
4 threadbare towels in our room, one of which had 3 enormous holes in it,
Many pillows, all very old and lumpy,
Mismatched bedding, some torn in places,
Ornaments everywhere, covered in dust,
Very short curtains that didn't cover the windows.

There were 2 sittings for breakfast and we misguidedly agreed to take the 2nd sitting. Breakfast consisted of:
Cold tea or coffee, no juice was on offer, but was brought out on the first morning, when I asked if my 2 children could have something to drink (not offered again on the second morning),
Full English breakfast, again, I had to ask for something for the children to eat, as they weren't offered anything,
2 very dirty, old tuppaware tubs of cereal on the table, muesli and odd looking cornflakes,
Dirty cups and spoons,
Only faintly toasted white bread on offer,
and the grand finale, the bread served was actually mouldy on Monday morning.

It was clear that the owners policy was to rinse cutlery and crockery in a sink, there was no dishwasher and the 'cooked' breakfast, on the second serving, was clearly microwaved leftovers from the first sitting.

All in all, very disappointing. Not because it was a bit run down and not well managed, just because it was not in the slightest bit homely or welcoming.

I do have to say, our dog had a good time. Although sadly for him, it will be his last holiday with us, if this is the standard of accommodation we will be expected to endure.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank blondie07London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
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English first
Eastbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 6, 2011

Beautiful location, quaint old farmhouse.There were 9 of us for a family visit to kent.The worst part of the whole experience was sharing one bathroom between 9 of us, and on the second night there were 5 more guests which meant there were 14 people queing to use the bathroom.There is an en suite neither offered or seen.The breakfasts were adequate, but of a low quality,long life milk, value muesli,/cereal,and warm bread for toast, even using bits of crust from a previous loaf. One of our party found cats hairs on the table and the dogs had free rein in the kitchen while the food was being prepared, at one time having a fight which resulted in even more hair in the air! Such a shame as there is real potential for a great B & B.

  • Stayed September 2011, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank EastbourneMargaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Wingham hotels

England
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed September 5, 2011

We'd booked into this B&B for a special family get-together having traced our ancestors to a church in a nearby village. We booked three double rooms and a family room - the website showed a beautiful farmhouse and we were all looking forward to this. We are all animal lovers with our own pets at home, and all happy to "muck in" in a rural environment.

We were tested to the very limit at this B&B from hell. I cannot do justice to the awfulness of our experience here, nor offer dire enough warnings to anyone considering a stay at this dreadful place. I'm about to report the establishment to the Environmental Health Officer at Canterbury City Council, but wanted to get this warning to poor, unsuspecting potential guests first. If you've already booked - CANCEL!!! If you're considering booking - DON'T!!! I cannot stress how bad this place is and it makes me furious to thing of how much money this couple are making, raking in people with an attractive website that is completely misleading and misrepresentative about what's really on offer here.

Where to start? This will be a condensed version of what I'd really like to say as I could rant and rave all day about the filthy, stinking, unhygenic, miserable, rip-off that is Crockshard Farmhouse. She'd messed up our booking too, so that on the second night we lost one of the double rooms and had to squash into a family room, to make way for five further guests! Talk about packing 'em in - at what point I wonder does a B&B become a guest-house or hotel?

Arrival - guests' carpark at rear, beware dog muck everywhere, no lighting if arriving after dark, lethal steps, front door not to be used by guests so negotiate (in complete darkness) the steps, gas bottles, dog muck and uneven path to find back door. Be greeted by the STINK of dogs and stale cigarette smoke and loud and violent barking. The woman of the establishment is more than one sandwich short of a picnic (very odd and she wore the same dress three days in a row) and the man is pig-ignorant - extremely rude and unwelcoming.

Bedrooms - to be fair, the four that I saw could all have been lovely. Quaint, rustic etc but well decorated and three of them were a good size. But all smelled horrible (dogs, dust and stale smoke), there was a thick layer of dust on the crowded ornaments that littered every surface, the beds were uncomfortable to the point of torturous, with springs actually poking through one of them, the pillows were UNSPEAKABLE and you could almost hear the mites inside, the tea-making facilities stingy with dried milk, and the towels ... I've never seen towels like that in use for humans. They're the sort of towels you'd use to give the dog a good dry-down - completely flat and threadbare with hanging loops of fibre, and they reeked of dog and smoke. Disgusting. The beds weren't made up during our stay, nor were the cups washed and tea-making stuff replenished.

The worst part (other than the breakfast) was the "facilities". There is one bathroom upstairs to be used by all the bedrooms except the one which has an en-suite. So there were 13 people (and presumably the unpleasant couple who ran the place?) all sharing one bathroom. It smelled. The old wooden loo seat was "tacky" and difficult to lift. The carpet was thick with dust, the washbasin very old and cracked, with taps that dribbled and didn't turn off properly, the bath was old, dirty and had a hand-held shower attachment (no curtain or panel) which dribbled either cold or hot water but not both. The piece-de-resistance was the one bit of soap, to be shared by all. It was actually two old pieces of soap (one dark blue and one orange) that had been squashed together, and now sported a wiry hair. In the morning, we were all waiting (scuttling back and forth from our bedrooms) to use the loo whilst others tried to have a quick wash. If you had small children or were in any way incapable of holding on for a long, long time, you'd be facing a nasty accident because this bathroom was at full stretch serving everyone for their every need. If you needed a poo - forget it!

Downstairs through a sitting room where the charming man of the house sat watching TV with his legs up, was the other "bathroom". This was tiny, with another sticky-seated loo, a dirty washbasin complete with a manky shard of old soap, and a shower enclosure with a shower that produced a dribble of water (seemed to be clogged up with limescale but also no pressure). To get to these facilities, you had to go through the sitting room between the man and his telly (and he refused to even acknowledge you which made it very, very uncomfortable) and then the two dogs leaped up and barked very fiercely. It was horrible. I wondered if he had a spy-hole into the shower - it was horrible standing there knowing he was sitting in the next room and so hostile, with the dogs by his side.

The breakfast ... there were two dogs, both with beds and bowls in the kitchen, and at least two cats. We all like animals, but the cats were on the kitchen table (which was laid up the night before) and also sat on the kitchen food prep surfaces. My sister-in-law actually picked a clump of cat hair off her side-plate. The dogs had a snarling fight when the lady of the house put the scraps (the dreadful breakfast scraps - there were lots) in their bowl. Dog hair and dust flew up and I could see it in the sunlight going everywhere.

The food was disgusting - this is a farmhouse, but the food was the cheapest, nastiest budget range available. The bacon and sausages tasted odd - sour and rancid - and were all cooked in a microwave, the sausages upright in a jug! The bacon fat was white and raw - one slice of bacon, one small sausage, one egg, one half of tomato and one spoonful of beans. The toast wasn't toast - it was still bread, just slightly hardened on the outside. The eggs - they were stored in a metal basket on the windowsill in full sunlight. We asked if they were farm eggs and she said no because the fox had eaten the chickens. These eggs were clearly from battery hens - small, flat and pale-yolked and like rubber. This woman had no culinary skills at all and the breakfast was about as bad as it could be. The cereal (the very very cheapest muesli and cornflakes) were in old ice-cream tubs which were both covered in dirty fingerprints! The milk was UHT and kept running out as she'd only fill the jug to about a quarter each time, and there was no juice or anything offered to those who didn't drink tea or coffee, including two children. The bread was sliced and she even served us the crusts. The dogs were wandering around the whole time, shaking their coats and having a good old scratch, and the cats, once removed from the table, sat on top of the fridge. The fridge ... my husband sneaked down in the evening to find some milk as the powdered stuff in the room was so bad, and he was appalled at what he saw inside the fridge. He wouldn't tell any of us exactly what was inside, wanting to save us from the thought of it, but he said it was very, very dirty.

I would never go to this truly dreadful place again. The couple were not pleasant (we even overheard them having a very heated row in their bedroom) and we felt cheated and ripped off. The facilities are appalling - I've never ever even in the worst of Travelodges seen such thick dust, dog smells and hair, revolting food, unhygenic conditions or foul bathrooms. We were so angry at the way the website had portrayed an idyllic farmhouse when the reality was Cold Comfort Farm, and I really hope the Environmental Health Inspector shuts the place down.

Oh - and no fire regulation precautions in evidence either. It's a very old building, clearly people do smoke there because you can smell it, there's inadequate lighting and many uneven landings and steps to different levels - the place is a fire hazard as well as a hygiene one. Avoid this horrible B&B like the plague!

Room Tip: There is apparently one en-suite room. If you had to stay here, I'd recommend that. And bring...
See more room tips
  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Moongazygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treiny
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed September 1, 2011

very attractive internet site does not reflect the reality. We had touble finding the place as we searched for the chalk sign(that doesn't exist) indicating the farm shop as directed on their site 'find us'. No prior mention that the bathroom is shared by at least 2 or 3 other couples. The room was not very clean. If i do not object to powdered milk , i do object to dirty sugar in a dirty plastic container. You need to like animals as dog and cat wander into your bedroom ' and are present for breakfast. If i was looking forward to a real english breakfast i soon forgot it .Apart from the poor choice of cereals, inadequate supply of milk for the number of guests tasteless cooked breakfast i object being served as toast the crusts from the pre-sliced loaf. No key to lock our room either. We didin't see the man of the house but the lady was far from agreable. Little impression of welcome. I payed by cash as payement by card was not available and i do not have a bank account in sterling to pay by cheque. No receipt : how much escapes the tax man?

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank maxine d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brit in France
Level Contributor
230 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed July 29, 2011

Let me say I feel somewhat stingy about the "3 point review", because the reception and the setting are just fine. Also given the weekend that I went (British Open Golf Tournament), and Nikki did not fleece her clients by inflating prices. The breakfast was always freshly prepared in front of us, and there was a fine selection of home made jams. Breakfast was on a communal table in the typical farmhouse kitchen, and since most guests were there for the golf, there was always something to talk about!

There are some big rooms that airy and spacious, but we had a small room with a double bed and there was not, really, enough space to walk around the bed. The mattress was a bit tired, too. There was not always enough hot water to take a shower, and when there was the temperature would not stay constant. We had en suite, but not all rooms are en suite. The room was not made up every day, or any day for that matter, it seemed to us.

The price was very reasonable, even outside of the big golf tournament weekend (once every 8 years!). This is not a "bad" place to stay, it's just not a "great" place to stay.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Stopeter44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Börtlingen
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 4, 2011

Don't listen to all the bad reviews. Crockshard is just fine. The place is perfectly clean, the breakfast is nice and so are the owners. Even if there are a few dog hairs, so what! the beautiful farmhouse and surroundings really compensate! For a truelly authentic B and B experience in a proper farmhouse this is the place to go!
Two families from Germany

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank rosie_zeitner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 2, 2011

We stayed in the B&B for two nights, but both concluded we would not want to stay another night. The breakfast is very parcimonious. The hostess did try her best, but I agree with comments which said, they couldn't wait for us to leave for the day. The bedroom was the biggest issue. They only offered milk powder for the tea and coffee and our mattress was incredibly soggy. My poor husband could not sleep on his stomach, as he feared he may do his back in!
On the plus side, the location is beautiful and they are happy for you to wander around the garden and tell you where the good walks are. It would take very little to turn this into an amazing B&B.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nonsuch-Delight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crockshard Farmhouse Guesthouse

Property: Crockshard Farmhouse Guesthouse
Address: Crockshard Farm House Crockshard Hill, Wingham, Canterbury CT3 1NY, England
Location: United Kingdom > England > Kent > Canterbury > Wingham
Amenities:
Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #5 of 5 B&Bs / Inns in Wingham
Number of rooms: 7
Also Known As:
Crockshard Farmhouse Guesthouse Wingham, Kent

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