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Traveler rating
389
541
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91
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All reviews pool area sol sun air con these apartments two bedroom apartment excellent location door step self catering lovely complex your doorstep cleaning service side sea view bars and restaurants roof terrace nice pool ceiling fan a lovely stay
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Reviewed 4 weeks ago

Was very, very nice. Ewerybody good working. Good quallity. Perfect wether. I want come back.The meals were clean . Delicious. Service very nice.Clean rooms and comfortable beds.Close to the beach and close restaurants and shops.

Room tip: Sleep room witch sekend room plus kitchen aneks
Date of stay: August 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank adjee2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura_SolSunBeach, Director de Relaciones con Clientes at Sol Sun Beach Apartments by Melia, responded to this reviewResponded 4 weeks ago

Dear adjee2019,

Thank you for your preference in selecting Sol Sun Beach for your holiday and for sharing your detailed review through TripAdvisor.

It is a great pleasure to know that we were able to satisfy you in your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday.

It would be a pleasure to welcome you again at Sol Sun Beach.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We recently got back from staying at this hotel for a week. I read a few reviews before we went and I’m glad to say most of them where right it is a great place to stay the rooms were big and had every thing you needed for your stay there. It was our first time in Tenerife and the staff gave us loads of info about the area and where the best places were. The hotel has a relaxed feel about it and every member of staff always smiled and greeted you. Every bit of the hotel was really clean . I would definitely recommend it and will definitely return.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank josiemiller65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura_SolSunBeach, Director de Relaciones con Clientes at Sol Sun Beach Apartments by Melia, responded to this reviewResponded 4 weeks ago

Dear josiemiller65,

Firstly thank you for choosing Sol Sun Beach and for sharing your feedback with the travelers of TripAdvisor.

We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities, pools as well as on our staff service.

We are looking forward to welcoming you again soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Advised as a good place for over 60’s, that it is not. Located off the main drag. Only one lift quite a distance from reception. Stairs access to rooms and pool. Only one bar open at the pool, despite blurb stating that there are two. Food average, breakfast acceptable but dinner not. Dining room more like a canteen. Little provision for vegetarians. Plagued by cockroaches. Rooms have safes but charged 25 euros to use (key only) with only 10 euros on return of key. Reception staff unhelpful with a take it or leave it attitude. Passports held until requested, bad thing these days. Yet there are good points. Fridge in rooms helpful in hot weather. Rooms clean and spacious. Beds comfortable. Plenty of lounges and comfortable seats. Pool is good. We tried to find the other pool mentioned in the blurb but it must have vanished. Don’t go to this hotel if you have walking difficulties it’s up or down hill wherever you go, but there are loads of great eating places just outside the hotel.

Room tip: Make sure you are on same level as reception or you are in for a long walk.
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank themathieson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura_SolSunBeach, Director de Relaciones con Clientes at Sol Sun Beach Apartments by Melia, responded to this reviewResponded 4 weeks ago

Dear themathieson,

Thank you for choosing our hotel for your holiday at Tenerife and for the time spent to share your review.

Frist of all we really sorry if your stay with us did not meet your expectations. We always do our best to provide our guests with great experience and we are sorry that in your case we did not succeed in this proposal.

Our facilities included only one big pool and one children pool. Regarding the bars, we have the pool bar open during the day until 11:00 pm, and during the winter we open the lobby bar until the same hour. All this information is specified in our webs.

Regarding your comments about the insects, we assure you we follow an extensive cleaning policy in the areas as well as working with an external company which comes to treat the facilities. Nevertheless, due to our garden areas and the sub-tropical weather of the Canary Islands, these insects may find their way into our facilities in specific cases even after our efforts otherwise. Consequently, as soon as any of our guests report a similar situation our team will go to the room to provide a solution to the issue and can suggest a room change option in case our guests would prefer so, always considering the occupancy of the hotel at the moment.

However, we really appreciate your kind comments about our rooms and facilities.

You may rest sure that your feedback has already been shared with the area supervisors of our hotel , in order to take into consideration your perception to keep improving.
Please do not hesitate that we will keep working in the aspects you mentioned, in order to be able to fully satisfy our guests.

We hope to have the opportunity to welcome you soon to our hotel.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had a wonderful stay At Sol Sun Beach Apartments. A great location, close to the beach, shops and restaurants. we had breakfast every morning and it was delicious. The pool area was always clean and the staff very helpful at all times!

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Bentons19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura_SolSunBeach, Director de Relaciones con Clientes at Sol Sun Beach Apartments by Melia, responded to this reviewResponded 4 weeks ago

Dear Bentons19,

Thank you for choosing our hotel for your holiday at Tenerife and for the time spent to share your review.

We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our pool area and buffet service, created for each of our guests to find their made-to-measure experience.
In addition, we really appreciate your kind comments about our staff.

We are looking forward to welcoming you soon.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2019

Pot luck where your apartment is, not good, but they always offer to upgrade for extra money. Sol Sun hotel as a reputation for this on trip advisor, I did feel very let down especially phoning twice to confirm my husbands needs and accessible requirements

Room tip: Mobility (walking) forget this hotel, or check where put, they will always try to upgrade but you have to pay 🤔😬
Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank Connector435854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura_SolSunBeach, Director de Relaciones con Clientes at Sol Sun Beach Apartments by Melia, responded to this reviewResponded 4 weeks ago

Dear Connector435854,

Thank you for choosing our hotel for your holiday at Tenerife and for the time spent to share your review.

We really sorry if did not meet your expectations.
We would like to inform you that we are not an adapted hotel and we do not promote it as such.

Anyway, if we have some guests with difficulties, we always do our best and we try to help the guest with everything we have in our hands.

We hope you enjoy your stay with us.
We hope to welcome you again.
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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