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Sol Sun Beach Apartments by Melia
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All reviewspool areab blockthese apartmentstwo bedroom apartmentself cateringdoor stepexcellent locationair conditioningyour doorstepbars and restaurantslovely poolroof terraceceiling fana lovely staythe ground floorside sea vieweuro deposit
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484 - 489 of 1,100 reviews
Reviewed November 1, 2012

Having just come back from sol sun for a 2 week holiday, when we arrived staff were very friendly as we checked in, the accommodation was nice, bit basic but nice and clean the maids were very pleasant and always polite and our rooms were always cleaned, Alberto the entertainment was FAB he entertained us well he was so funny and always laughing he was such a lovely man. Santiago the receptionist who worked most of the night shift was so friendly who always went out his way to speak to you, Overhaul this was a fantastic 2 weeks holiday which was central to everything.

  • Stayed: October 2012, traveled with family
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2  Thank nickyw42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertoActividades, Director de Relaciones Públicas at Sol Sun Beach Apartments by Melia, responded to this reviewResponded November 20, 2012

Dear nickyw42,

Thanks you for your review, it’s important for us to know your opinion about our hotel.

We all feel very happy when we read what you think about the staff members, as we all work hard to offer you and all the guests the best service.

Please consider coming back again for another pleasant stay.

Thank you again and see you soon here in Sol Sun Beach!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

Just got back from a months stay at sun sol beach,had a wonderful time with my parents,weather was great and accommodation good.plenty of room on the terrace for sun bathing and position is very central to shops and bars etc and very near beach. Alberto you are a very entertaining fun guy who chats to everyone and makes their holiday great fun.you have so much energy and do great things to entertain everyone by the pool etc,look forward to seeing you at Xmas as coming for another two weeks as we like this hotel,

Room Tip: Try not to get the rooms adjacent to the large hotel over road as the air con is on constantly and delivery vans 24/7. Very noisy
  • Stayed: October 2012, traveled with family
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1  Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertoActividades, Director de Relaciones Públicas at Sol Sun Beach Apartments by Melia, responded to this reviewResponded November 20, 2012

Dear Steven H,

We thank you for your contribution, we appreciate very much your feedback.

It’s great to know that you had a nice stay and that you decided to come back.

We are waiting for you here in Sol Sun Beach so we can celebrate Christmas togheter!

Thank you again and see you soon in Tenerife

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Reviewed October 25, 2012

Just got back from a 1 week? stay, 16-23/10. Had a confirmed booking for 2 sea view apartments since 31/7. Arrived to be told no rooms, overbooked. Sent to Jardines del Teide for 2 nights, a so called 4* all inclusive hotel, food awful and lots of stairs on about 9 different levels, great for my disabled brother-in-law and miles from Fanabe beach/restaurants/bars, so had to take taxis. Also in dire need of repairs and refurbishment (have photos as proof). Returned to Sol Sun on 18/10 to be told rooms still not available and were put in 2 studios. Finally on 19/10 got into apartments and could at last unpack after 3 days of living out of our suitcases. We were told we would be refunded taxi fares from Sol Sun to Jardines del Teide and back, never got the money, despite asking. This completely ruined the holiday for us. We had stayed there in June/July with no problems, but after this treatment, will not be going back.

Room Tip: Floors B-4 and C-4 best for elderly/disabled
  • Stayed: October 2012, traveled with friends
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1  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertoActividades, Director de Relaciones Públicas at Sol Sun Beach Apartments by Melia, responded to this reviewResponded November 6, 2012

Dear Peter B,

We appreciate your review about our hotel because it lets us know more about your experience in Sol Sun Beach and gives us the chance to improve.

Unfortunately your stay has not been as pleasant as you expected and all this problems caused by our overbooking situation may have been spoiling your holiday. For all that, we sincerely apologize.

Melia Jardines del Teide is a four stars hotel, though , located in the same Adeje area and belonging to the same company. It is “all inclusive”, so it offers among other services, free food and drinks to its guests, meals served in a nice sea view restaurant.

It also offers a free bus service to the beach three times in the morning and three times the way back in the afternoon.

There is an important difference between the two hotels prices, that has been entirely charged to our establishment.

That’s why we consider relocation in Jardines del Teide an advantageous option, that can compensate the inconveniences suffered by the overbooking problem

Regarding to the taxi fare refund problem, please remember that we always explain our Guests that they have to ask the receipt to the taxi driver, because it’s necessary to claim the money back afterwards. Unfortunately it seems like that you didn’t present your taxi receipt to the reception, so it has been impossible to carry on with the refund procedure.

Anyway, despite all the difficulties that you might have suffered we sincerely invite you to give us another chance as you expressed your plans to come back to Tenerife in June . Please book directly with the hotel, we will make sure that your experience this time will be fully satisfactory.

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Reviewed October 4, 2012

The appartments were/ are very nice and clean. I can´t complain. The swimming pool is great and the location is near the beach and sea. We met nice people and had no problems during our stay. Our appartment had a huge tarrace and three beds and a couch (I slept there :D) In the evenings there were some little "partys" for kids. We were there over Christmas, Sylvester and New Year. And I would it recommend.

  • Stayed: December 2011, traveled with family
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2  Thank Jasmin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertoActividades, Director de Relaciones Públicas at Sol Sun Beach Apartments by Melia, responded to this reviewResponded November 20, 2012

Dear Jasmin F,

First of all we’d like to say thank you for your review, we find your contribution and your feedback very important.

It’s very nice for us to read that you had a pleasant stay and we find rewarding tthat you would recommend our hotel to other users.

Thank you again and feel welcome to come back anytime in Sol Sun Beach!

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Reviewed October 3, 2012

Nice hotel at a good place, good animation and a nice pool. We stayed there for two weeks. The hotel is near the see. Alberto was the best
Alberto you are the best allrounder that I know. As a whole, the hotel was really good I would it recommend.

Room Tip: Nice arpartments
  • Stayed: December 2011, traveled with family
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2  Thank Jessika F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertoActividades, Director de Relaciones Públicas at Sol Sun Beach Apartments by Melia, responded to this reviewResponded November 20, 2012

Dear Jessika F,

thanks you for your contribution and your feedback.

We feel very happy that you had a good time here and you enjoyed your two weeks in Tenerife.

We invite you to come back and visit us again, we’ll make sure that you will have the same great time during your holidays!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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