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1 - 6 of 435 reviews
Reviewed October 26, 2017

Comfortable room and nice spa. It offers a lovely scenic view of the mountain and lake. Big dining room, huge breakfast and bounteous dinner buffet. Food is good and staff is very friendly, the entire staff greets you when you arrive and bids you farewell. Make sure you try their Onsen Tamago- a slow-cooked boiled egg (using their hot spring water to boil the egg) a specialty food from their region.

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Betty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2017 via mobile

A Resort Hotel with a very beautiful mountain and lake view. Today is April 3rd and the snow is still thick so that half of the lake is still frozen. It's like a Christmas on April...Apparently Shirakaba is a Resort area whereby lots of local Japanese spent their weekend or holiday getaway...

Date of stay: April 2017
Trip type: Traveled as a couple
Thank C8764YRivans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2017

If you arrive before 2.30 p.m., you can check-in but you won't get the key to your room until 2.30 p.m. They can hold your luggage till then. If you are staying for more than a day, ask for the complimentary Kaiseki dinner. Its a multi-dish dinner served at your table at a different part of the dining hall which serve the normal buffet dinner. The rice for this dinner is cooked at your table and takes 40 minutes. See the instruction and menu provided to see what's coming. Note that the dining vouchers are given for 1 day at a time. As for the amount of clothing to bring, just bring enough for activities outside the hotel. For all activities within the hotel such as dining in the restaurants, visiting the baths, amusement arcades, bowling, swimming pools, etc, just wear the Japanese robes provided. They come in various sizes for adults and kids and are in your room drawers. For outside activities, have enough time for a 3-hour mini tour in the morning which costs 1000 yen for children and 2000 yen for adults. The tour brings you to pick and eat strawberries, visit a Shinto temple complex and a cheese cake factory outlet. There is also a complimentary shuttle to take you to various place of interest such as a shadow museum and a teddy bear museum. Both of which have workshops for children. For more activities just ask for an English speaking staff during check-in. Do write down everything as there are many things to remember. We had to go to the front desk to ask for Charlotte at least 5 times. She remained amused as we kept laughing at our forgetful memory. The other English understanding staff is a Kouki-san at the main entrance. Check out the other reviews for other note worthy stuff.

Date of stay: March 2017
Thank Levi1288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2016 via mobile

This hotel is located approximately 2 and a half drive from Tokyo

The hotel is old but surrounded by green trees facing the lake

The hotel staff are efficient and courteous

There are two wings and the outlay is somewhat confusing

One has to catch two flights of escalators before you go to the annex building before you take the elevators to your rooms which ours is located on the fifth floor

They are still using the old system with a metallic key attached to a keychain system
It takes us a good 1 minute before you can figure how to put the tiny orange plastic tag onto a Sliding slot before the power will come on

The ceiling is low, and the entrance of the door frame entering the separate bathroom tub and toilet facilities are low,and can almost hit one,s head

The room has an old rug but surprising no cigarette smell or liquid stain on the carpet

The beds are comfortable

There are multiple light system of different light bulbs e.g.flouresent LED,and traditional Japanese lighting
In spite of all the lights are on,it still feel like the room is not well lit

The is a huge entertainment park with 10 pin bowling,table tennis,and electronic games available

Beside s the hotel entrance is the ski chairlifts for skiing

The major high lites of course is the hot spring

One has to dressup in the traditional Japanese wardrobe outfit-- they even provide you with slipper

There is the option of a big commune bath in open space for families where one has to be in bathing suits attire or enclosed bath for men and ladies in separate entrance(please note there is no clothes allowed)for the closed one!

The food is served in buffet style,well organized with numbering system on the table

We had diner and breakfast in the same place

The cutlery and tray are well placed and there is a dispensing system for disposable napkins by pushing a machine and the system will spit out a rolled up napkins

There are many entrees and we were handed a card which entitled you to have one selection of the luxurious items
1)steamed mixed seafood
2)foie gras on rice
3)steamed shrimp

You can only present this card once!

There is a section on steak,which is very tasty(not. Kobe beef)

Overall the experience is good

I did not see any Caucasian or Europeans around

This is certainly a Classical Japanese type style hotel

Date of stay: September 2016
Trip type: Traveled as a couple
1  Thank allanamyt2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2016

This lakeside resort is about a 3-hour drive from Tokyo and judging by the outside and the lobby, this hotel is old, very very old. Despite that, the room we stayed in was clean and the buffet offerings for breakfast and dinner were of amazing variety. But what we were most impressed about was the services they offer for families with children and infants, nothing I have ever experienced anywhere else in the world. When we checked-in we received a box of safety plugs, a definite first for me anywhere in the world. Also, most Japanese onsens are pretty strict about the dress code but in this hotel, there is an outdoor onsen (rotenburo) which requires all users to wear swimming shorts or suits, meaning that children may use it. At the restaurant, where the buffet has quite an amazing variety, there is a children section and also a separate baby section. Again, never seen before anywhere in the world. They also have baby baskets available should your children fall asleep while you are dining.

There is a theme park next to the hotel and since we were there on the weekdays, it was quiet and some of the rides were only open for a limited time but nevertheless, my children had a fabulous time jumping on the trampoline, bouncing around the bouncy castle and driving a kart round an impressively challenging track, just to name a few. We also rode on the chair lift up the mountain to do some Hanami-ing. There is also a bowling alley, a play area for babies and also a swimming pool complete with slides, but there is a separate charge for access to the pool. Just a small quirk about the hotel, housekeeping is done between 10 and 12 and all occupants wishing to get their rooms cleaned are expected to leave their room in that 2 hours.

We truly had an amazing time and our kids had an even better time. We truly recommend this hotel for families.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Publius28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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