Good: Mt Fuji view from room, buffet style breakfast and dinner
Drawback: Small and without circulation flow open air hot spring bath, no private hot spring, free wireless internet spot at lobby only, no safe/locker
Note: Low rate for sleep quality because one of the spring mattress had spoiled
Hotel provide free pick up service from Kawaguchigo station. Do not feel is within walking distance. But location is good because all rooms have Mt Fuji view. However, the window cannot be opened.
Not sure if any convenience shop nearby. But vending machine selling cup noodles is available if you feel hungry after onsen during midnight. One thing to mention, main door of the hotel will be closed at 12 midnight.
In general, all staffs are very friendly and provide good service, especially the normal shift front desk staffs, who can speak English well. However, the early morning front desk staff never allow to change towel for me even I had mentioned mine was dirty. I understand that there is no manpower during early morning so I went to the reception and made such request, but still not successful. Slightly disappointed about this issue although this may be the hotel rule.
All rooms are standard type with 2 single beds, big and clean. There are special rooms on Level 6, which is not mentioned in their English website. The special room should have balcony, but couldn't find the rate for the room on its Jap website as well.
Black paints could be found on the wall and bed frames, suspected due to the damages caused during renovation. One of the spring mattress had spoiled but we discovered it too late. Had informed the staff during check out. He sincerely apologised and gave us some post cards as a token of appreciation. Hopefully they will fix the problem soon.
2 complimentary Mt Fuji mineral waters provided because we booked through their website. Crabs were specially served during dinner as well without extra charges.
Dinner (and breakfast) is in buffet style. Long serving hour so you do not need to rush back to hotel before 6pm. Quite a good variety. Highly recommend the super milky vanilla ice cream. Acceptable food quality although it may not be as high as those serving Jap style dinner set in other hotels. However this buffet is much more suitable for vegetarian.
Hotel has a souvenir shop. Handphone charging spot and pc with internet are available at the lobby (with charge). Free wireless internet spot is only available at lobby. The area is small but not much ppl using it during our stay.
Only public hot spring available. Big and nice pool. Has Mt Fuji view as well. It will be better if the window's glass is clearer. Open air hot spring bath is small and has no circulation flow, hence the water is slightly dirty as compare to the indoor pool. What a pity.
Overall, this hotel is a very good choice especially considering its room rate. There are another 2 nicer hotels just beside it, however price is at least double.