The website depicts a completely different ambiance than from what you receive. We found the hotel under construction, incredibly loud, smelling of paint thinner and dirty.

So very dirty. The rooms were filled with water spots and mold, and smelled as if someone died in them.

It's a dump. When we asked to cancel because of the massive gap between the website and the actual state of the hotel, compounded by the construction noise, they refused to refund our money. I couldn't believe this could happen in Japan.

We negotiated a partial refund and left. I genuinely feel as if I was swindled.