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“Horrible, avoid at all cost! Betrays Japanese values of customer service.”
Review of Kawaguchiko Hotel

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Kawaguchiko Hotel
Tokyo, Japan
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Horrible, avoid at all cost! Betrays Japanese values of customer service.”
Reviewed March 30, 2012

The website depicts a completely different ambiance than from what you receive. We found the hotel under construction, incredibly loud, smelling of paint thinner and dirty.

So very dirty. The rooms were filled with water spots and mold, and smelled as if someone died in them.

It's a dump. When we asked to cancel because of the massive gap between the website and the actual state of the hotel, compounded by the construction noise, they refused to refund our money. I couldn't believe this could happen in Japan.

We negotiated a partial refund and left. I genuinely feel as if I was swindled.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6 Thank returnthefarimbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kawaguchiko Hotel

Property: Kawaguchiko Hotel
Address: 200 Funatsu, Minamitsuru-gun, Fujikawaguchiko-machi 401-0301, Yamanashi Prefecture
Location: Japan > Chubu > Yamanashi Prefecture > Minamitsuru-gun > Fujikawaguchiko-machi
Free Parking Shuttle Bus service
Hotel Style:
Ranked #52 of 70 Hotels / Ryokan in Fujikawaguchiko-machi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kawaguchiko Hotel 3*
Number of rooms: 34
Reservation Options:
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Also Known As:
Kawaguchiko Hotel Japan/Fujikawaguchiko-Machi

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