extremely disappointed with the booking arrangement and customer service over the phone by your accor booking phone line. Have lodged a complaint via email and have had no reply.
The hotels air conditioning unit was not working in the room. Believe the facility would be very dangerous in the event of an emergency hard to get out which was unsettling when you have a family staying there.
Found a price of the rooms cheaper on another web site rang accor and told them this and the women was rude and stupid on the phone. Put an email through to the price checking section of accor and got a automated response. I have put another email through in regards to this subject and still no reply. So very disappointed with the accor advantage plus member service and will not be recommending to anyone in the near future.
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- Also Known As:
- Ibis Budget Enfield Strathfield, Australia - Strathfield South