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Mahabalipuram
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Traveler rating
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23 - 28 of 666 reviews
Reviewed January 20, 2020 via mobile

It’s not a 5 star hotel. No valet parking available at site and was asked to go and park the car myself.

We stayed at beach villa room number 5005 and There was lots of lizards inside the bathroom and at the sit out are in our room. We stayed with two kids who were scared of lizards. We kept complaining and they send someone to catch the lizard and another one pops up. So they sprayed some chemical and the whole room was smelling of chemicals.

The swimming pool steps was very slippery and there was 100 of tiny insects running inside the swimming pool.

The staff were really helpful and attended to our complains. The view of the ocean from our room was good. Breakfast was ok.

Date of stay: January 2020
Trip type: Traveled with family
Thank kaaravindan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm158, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 4 weeks ago


Dear Guest,

Namaste!

Thank You for your valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us.

It was a pleasure to have you with us and we will sincerely look forward to welcome you all back soon!
Warm Regards,
Vikram Falodiya
General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

The place has a professional standard of up keep encompassing, the serenity overlooking the shore, the staff, the cleanliness and tasty food at any hour. In short was an experience worth experiencing if you visit Mahabalipuram. Job well done to the owners of this establishment.

Room tip: Ask for Shore facing rooms.
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank josephx2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm158, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 5 weeks ago

Dear Guest,

Namaste!

Thank You for your wonderful and valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

We are delighted to know that you had a wonderful stay with us and enjoyed the facilities and the food at our resort.

It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!

Warm Regards,
Vikram Falodiya
General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

Welcome Kenses is one of its kind. It's an amazing resort and the best place for a weekend getaway. Ambience is good, staffs are responsible, view is blissful. Not to forget, the food is delicious.. there are so many varieties of veg and non veg food. You name a dish and it's made available for you.
Best place to go with family and friends.

Date of stay: December 2019
Trip type: Traveled with friends
Thank raakhibhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm158, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 5 weeks ago

Dear Guest,

Namaste!

Thank You for your wonderful and valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

We are delighted to know that you had a wonderful stay with us and enjoyed the facilities and the food at our resort.

It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!

Warm Regards,
Vikram Falodiya
General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

A very clean and beautiful place . The swimming pool is amazing . Food is very delicious. Rooms are very comfortable and spacious. Couples or friends you will for sure have fun. The staff are very friendly and nice

Date of stay: January 2020
Trip type: Traveled with friends
Thank Raghunandanbhat1525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm158, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 5 weeks ago

Dear Guest,

Namaste!

Thank You for your wonderful and valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

We are delighted to know that you had a wonderful stay with us and enjoyed the facilities and the food at our resort.

It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!

Warm Regards,
Vikram Falodiya
General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

Visited this place mid-December, I should say that I would rate this place 10/10, Service is great, staff are super friendly The rooms are clean and spacious, it also has an amazing pool with the beach view. It's a great place here to be with friends or family.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank Roysten C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm158, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 5 weeks ago

Dear Guest,

Namaste!

Thank You for your wonderful and valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

We are delighted to know that you had a wonderful stay with us and enjoyed the facilities and the food at our resort.

It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!

Warm Regards,
Vikram Falodiya
General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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